The reason why I use Richard's company is because it's quick and easy and I make sure I am getting the right level of cover. I'd rather do that than find that I am under covered or don't have the righ... See more
Company replied
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See what reviewers are saying
We'd left it to the last minute to renew our business insurance and found the quoted costs had risen. We contacted 1Stop who quickly got back to us with a quote, costing about half of the previous quo... See more
Company replied
I have dealt with 1Stop Insurance for many years and have always found them to be friendly, helpful and knowledgeable. They will always go the extra mile to assist and find the best offer. I especiall... See more
Company replied
I have insured my vehicle with 1 stop for some years now and find them to be efficient, friendly and competitive in searching for the best deals. Sally Richard and Samantha are all very helpful for... See more
Company replied
Company details
Written by the company
1 Stop Insurance - Meeting and surpassing our clients general insurance needs for over 30 years. We are Independent, fast, friendly and competitive.
Contact info
2 Birdwood Close, CR2 8QG, South Croydon, United Kingdom
- 020 8773 2222
- sales@1stopinsurance.com
- 1stopinsurance.com
4.7
Excellent
829 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, when I phoned up about a holiday travel insurance.
Quick, friendly and helpful service.
August 18, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for taking the time to list a review for us. We are glad you found the quality of service up to our usual standard. If you have any suggestions as to how we can do better and earn that 5th star we are happy to listen and learn. Best wishes.
Reply from 1Stop Insurance - part of Adler Fairways
Happy to have been of assistance to you again this year. Many thanks for your continued loyalty.
Make 1Stop your first choice!
I have dealt with 1Stop Insurance for many years and have always found them to be friendly, helpful and knowledgeable. They will always go the extra mile to assist and find the best offer. I especially appreciate the phone being answered after a short ring - no 'press 1 for...' Their personal touch makes all the difference.
July 21, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thasnks for the review and your loyalty over what is now decades. We really do try to do general insurance differently and be as responsive, flexible and competitive as we can be.
1 Stop are reliable
1 Stop are a reliable, efficient company. I trust their judgment.
July 27, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the comments and we are glad we have your trust.
One Stop give a very friendly and…
One Stop give a very friendly and efficient service which gives sound advice so that we can obtain appropriate cover at the best price.
July 17, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we do try to give each client a personalised service, advice appropriate to their situation and the best prices we can for quality cover.
Excellent service
My public liability insurance is with 1 Stop Insurance, and they are a pleasure to work with. Their prices are competitive and they answer any queries I have quickly and thoroughly.
I will be looking to move other insurances to 1 Stop, and I would highly recommend them.
July 19, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the comments about our arranging your public liability. It is important to us what our clients think about us and we thank you for taking the time to give the feedback. Long may our service continue to impress.
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we are glad you found our General Insurance service up to the usual 1st Class level. Happy to have been of help again this year.
Always remind us to renew policies.
Always remind us to renew policies.
Have always answers our questioned.
July 14, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we are glad you have found the service levels acceptable. We do always try to be available to swiftly answer any quesions our clients might have.
We have been with 1Stop now for many…
We have been with 1Stop now for many years and have always found them very helpful and accomodating.
We cannot recommend them enough
July 1, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review. Wherever possible we try to be as user friendly for our clients and work in ways best suited to them and their insurance needs
Very honest and helpful guidance for…
Very honest and helpful guidance for our insurance choice
July 3, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review. Honesty, integrity and 1st Class Service are what we are all about so thanks for recognising that.
A personalized experience
A personalized experience, with questions answered promptly and comprehensively.
July 3, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we really do treat every client as an individual matching our actions to their requirements where we can.
Great grandfather gets great help
They have helped my wife and me for several years with both car and property insurance. This has continued now I am on my own and just dealing with house insurance. I can speak to folk who are very understanding about the problems I have with some modern technology but I can still do emails
June 26, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for taking the time to give us a review and you know that we are here to assist with your insurance needs as much as required. We thank you for your loyalty over the many years you have been with us and if you have any questions then we are ready and willing to help and advise.
Positive Renewal experience
They contacted me with details of my renewal were very speedy with my questions and are just generally really good and helpful people.
June 8, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
We always try to keep travel insurance not only competitive but speedy to deal with. I'm glad you continue to find our service 1st Class and thank you for your review.
A minor discrepancy cause by oversight…
A minor discrepancy cause by oversight was sorted immediately I raised the point.
June 30, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
We are all human and if mistakes are made it is how we deal with them that counts.
Great communicators
Great communicators, get involved with the insurance companies as needed.
June 5, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks. Happy to press insurers for clarification if we cannot immediately answer your questions. Service is key to us.
Helpful and immediate advice
Helpful and immediate advice. Great to talk with some on the phone and have all matters efficiently dealt with.
June 28, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for you comments nad we are always happy to answer questions to ensure our clients get the right cover and understand their policies.
Reliable and timely response to email…
Reliable and timely response to email queries
June 21, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we really do ry to go above and beyond in customer service. Please let us what more we can do in the future to earn that 5th star as we welcome feedback to help us meet our clients needs in the way they want. Best wishes.
Excellent renegotiation of home…
Excellent renegotiation of home insurance, reduction of nearly 90%
June 16, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
We compare very well against other insurers and like this case can oftes secure clients coming to us healthy discounts with no watering down of the cover. Glad we were able to help you make a saving on the cost your last insurers were offering.
I have been dealing with 1Stop…
I have been dealing with 1Stop Insurance for over 15 years and I have always been satisfied with the service they provide.
June 9, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Mnay thanks for your loyalty. By delivering highly competitive premiums with service excellence we see tremendous customer loyalty like yours. Many thanks for continuing to place your trust in us to deliver quality cover at a competitive cost.
Always a pleasure to deal with
Always a pleasure to deal with, friendly, knowledgeable and timely with clear documentation.
May 25, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks. We are happy you find our insuranc eadvice and service up to its usual 1st class service. Many thanks for your many years of loyalty it is appreciated.
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