The reason why I use Richard's company is because it's quick and easy and I make sure I am getting the right level of cover. I'd rather do that than find that I am under covered or don't have the righ... See more
Company replied
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See what reviewers are saying
We'd left it to the last minute to renew our business insurance and found the quoted costs had risen. We contacted 1Stop who quickly got back to us with a quote, costing about half of the previous quo... See more
Company replied
I have dealt with 1Stop Insurance for many years and have always found them to be friendly, helpful and knowledgeable. They will always go the extra mile to assist and find the best offer. I especiall... See more
Company replied
I have insured my vehicle with 1 stop for some years now and find them to be efficient, friendly and competitive in searching for the best deals. Sally Richard and Samantha are all very helpful for... See more
Company replied
Company details
Written by the company
1 Stop Insurance - Meeting and surpassing our clients general insurance needs for over 30 years. We are Independent, fast, friendly and competitive.
Contact info
2 Birdwood Close, CR2 8QG, South Croydon, United Kingdom
- 020 8773 2222
- sales@1stopinsurance.com
- 1stopinsurance.com
4.7
Excellent
829 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communications and customer…
Good communications and customer service.
July 19, 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review. We really do try to make general insuranc eas swift, easy and efficient for each client to ensure they have a trouble free experience with 1Stop Insurance.
Great service all round!
July 10, 2024
Unprompted review
Very understanding about requirements…
Very understanding about requirements and able to find a good value policy. I have used this agent for many years and have always relied on the advice given.
July 17, 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thank you for the positive review. We are glad that our continued speed and efficiency still impress and thank you for the 5* review.
Good Renewal
Simplicity of renewal and confidence we were getting fair value for money!
My biggest challenge is always time! We didn't need to make lots of calls and comparisons!
July 3, 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review. We really try hard to make every clients General Insurance renewal experience as easy as possible. Real people gibing real advice in a swift but friendly manner.
1Stop Insurance - People you can speak too.
1Stop Insurance are very easy to communicate with by email and phone. Take time to get to know your business so they can select the most appropriate product.
June 27, 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Gland to have been of assistance to you again this year. Because we take time to get to know our clients and ensure they have the right general insurance cover in place first time it means happy clients as yourself. Many thanks for your loyalty.
Reply from 1Stop Insurance - part of Adler Fairways
Glad you continue to find our service and advice as efficient as usual. Happy to have been of help.
Always use 1stopinsurance for my…
Always use 1stopinsurance for my insurance needs. They look after many things for me. It's quick simple and excellent customer service. Always get the best advice and customer care. The level of cover you get is exactly what you require with no hidden bits.
June 13, 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks.
Excellent company to deal with
Excellent company to deal with. Really friendly, helpful and very efficient. They really do go out of their way to help. Another key factor is their prices are very competitive.
June 12, 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the review and recognition of our attention to detail and willingness to go the extra mile for customer satisfaction.
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks. We do try to get to know our clients and deliver competitive cover in a painless manner.
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for reviewing and recognising our consistently delivery competitive personal insurances but in a personal way. So different to the direct insurers.
Consistent service for customer's benefit
20+ years of using 1Stop. Looked to change my house cover this year. Richard cooperated with that process in a way that put my interests first.
June 7, 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Happy to have been of help in ensuring you, like every other client, gets a personalised service suited to your needs and wishes. We aim to be competitive but deliver quality insurance not stripped down policies that are "cheap and cheerful" and not going to stand the test of time.
Prompt, helpful, good value
We'd left it to the last minute to renew our business insurance and found the quoted costs had risen. We contacted 1Stop who quickly got back to us with a quote, costing about half of the previous quote we'd received. They were then able to get the insurance in place promptly, and at every stage they were polite and helpful. Recommended.
June 5, 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we hope it will be a long association with us as we look to be as responsive and approachable as you have found us initially to be.
Awesome
I have been with one stop for the last five years and I have to say it has been truly a wonderful experience. They have been there for us even when times were hard for us. Their communication is great and I they work fast too. I really apprecitate all the hard work you do. Thank you so much!
June 5, 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the kind review and it's nice to hear our hard work has been appreciated. Many thanks too for your loyalty. We really do try to treat each client as we would want to be treated and give a personalised service matched to your requirements.
Would Recommend 100%
We have had great advice on numerous occasions from 1Stop Insurance when booking our travel insurance. We have some quite complex requirements and they always provide the best advice and competitive quotes.
November 23, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
We like a challenge and try our best to get a good result for every travel client, no matter how easy or complex the cover requirements. Thanks for your review and loyalty.
Very helpful company providing advice…
Very helpful company providing advice and support to our charity.
May 20, 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the review. We have been assisting charities of all sizes to get the best general insurance possible at a competitive price for over 40 years. We use tried and trusted providers to ensure the right cover is in place and when a claim is made it is hassle free
Very personal yet professional service…
Very personal yet professional service that always makes you feel that you are their most important client.
The team explain the choices you have and the providers whom they sourced.
The premiums they find are extremely competitive yet fully embracing in the cover provided.
May 1, 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the review and recognition of how we treat each client as an individual and how we would want to be treated. We pride our selves on the first class service but also maintaining a wide spread of agencies to ensure our clients get some of the best rates possible. Many thanks for your many years of loyalty
Friiendly and reliableHave had 1Stop over many years now and…
Have had 1Stop over many years now and always found them friendly and reliable, also running their business on solid Christian principles.
May 18, 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for your loyalty and we are glad our Christian ethos to business shines through. We believe honesty and integrity are essential to all we do as we help many churches and charities around the UK.
Friendly efficient and the best prices
May 17, 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Thanks for the review. It is a pleasure to deal with you and glad you find the super efficient and approachable service to your liking. We really do try to be different about general insurance.
First choice for all insurance needs
We have been using 1 Stop for years and they are now our default insurance brokers. I would not now go anywhere else. They are give great advice and always find the right product for our needs. I have used them for cars and vans, business indemnity insurance and travel insurance.
May 17, 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for your loyalty. We work hard to always give our general insurance clients first class service, advice and assistance and thank you for your loyalty.
Very good being able to talk to an…
Very good being able to talk to an expert.
May 9, 2024
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
All our general insurance staff are highly trained so your time is not wasted by unqualified people just reading from a script with no real knowledge of insurance.
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