It is a great service in Leighton Buzzard with amazing Customer Care, very helpful and reliable. We purchased floor panels to infill our existing flooring that has been discontinued and the Merchant w... See more
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Shane and colleague were polite and respectful. Shane talked through the process of laying the carpet highlighting the possible difficulties. During the process he checked in with me, that the carp... See more
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The initial survey by Phil was very professional and Sarah was incredibly knowledgeable and helpful when choosing the right carpet for us. The final stage was excellent with Shane and James making a... See more
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Very happy with the service throughout from Dee and Luke in the office with booking appointments, helping with choices of flooring. Slight issue with front door mat but was resolved promptly. All work... See more
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Company details
Written by the company
1to1 Flooring is Hertfordshire, Bedfordshire and Buckinghamshire's leading independent flooring & carpet retailer. With over 50 years experience in the industry, we pride ourselves from sourcing the finest materials from the best manufacturers. Our in-house fitters are trained from our apprenticeship scheme and specialise in individual products. Our stores are staffed by teams of experienced and highly knowledge individuals, where you will be warmly greeted and walked through all of the available options.
Contact info
Unit 2A Enterprise Way, Bramingham Business Park, LU3 4BU, Luton, United Kingdom
- 01582 505511
- office@1to1flooring.co.uk
- 1to1flooring.co.uk
4.8
Excellent
397 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Professional experience
Wayne and Paul were very knowledgeable and helpful in the process of choosing our flooring and carpet. Mark did the measurements at the house and was very professional to deal with. Would definitely recommend.
February 5, 2026
Unprompted review
Reply from 1to1 Flooring
Thank you Mr Sweet for a wonderful review of our St Albans showroom team, between Wayne, Paul and Mark they have 85 year's flooring experience so their individual and collective knowledge is absolutely superb. We hope you enjoy your new carpets and flooring for many years to come.
Wayne was amazing and super…
Wayne was amazing and super professional in his approach and advice. We highly recommend the service and could not asked for more. Thank you 🙏 Good luck
February 21, 2026
Unprompted review
Reply from 1to1 Flooring
Thank you for taking the time to give our St Albans showroom manager, Wayne, such high praise. He is a highly valued, experienced and knowledgeable member of our retail team.
We have already forwarded your lovely review to Wayne and he personally thanks you for posting the review.
Shane and his colleague were…
Shane and his colleague were professional, friendly and very helpful.
Left everywhere clean and did an amazing job.
Would recommend them.
Many thanks for a great job done.
February 25, 2026
Unprompted review
Reply from 1to1 Flooring
Dear Patricia,
Thank you for your lovely review on our great carpet fitters Shane and Eddie, glad to see another carpet fitting completed to our high standards.
THE FLOORING HAS EXCEEDED OUR EXPECTATIONS.
We first visited Dee at the showroom in Shefford who was helpful and friendly along with giving advice on the different types of LVT flooring. We were allowed to pay a deposit and take some samples home and this was so worth doing as in your own homes they can look different and we chose a different colour by doing this. Luke came and measured who was friendly polite and knowledgable. The fitter Kieran has done an amazing job and was very efficient and thorough. We couldn't believe the LVT came in small strips. The quality and finish is first class and actually looks like real wood. We have already recommended 1 to 1 and will be coming back this year for some more LVT and carpets. Keep up the good work. Nigel
January 19, 2026
Unprompted review
Reply from 1to1 Flooring
Thank you Nigel for your wonderful feedback, we do work very hard to ensure all areas of our business deliver high standards. It's great to see that you have experienced this, starting with Dee in the showroom, through to Luke our Shefford estimator and then to Kieran who is one of our exceptional floor fitters. We hope you enjoy your new flooring for many years to come and we will look forward to seeing you again this year when you are ready for your next project. Thank you also for recommending us.
The 1 to 1 Flooring Team
Really smooth and flexible floor laying…
Really smooth and flexible floor laying service from Tom and Callum. Hard working to a really high spec. I am delighted with the result. The Amtico is spectacular. All the joins and edges are fantastic. The bars are first class. Solid job.
December 19, 2025
Unprompted review
Reply from 1to1 Flooring
Thank you for your wonderful feedback, Tom is one of our most experienced fitters having been fitting for us for 15 years so your comments of "spectacular" are no surprise!
Delighted with our new carpet
We had the carpet on 2 flights of stairs and landings replaced recently.
We are delighted with the result. Our fitter , Scott, was brilliant.
I would highly recommend the company.
December 15, 2025
Unprompted review
Reply from 1to1 Flooring
Dear Mr Morgan,
Such a lovely review, thank you so much for posting. I can see that you placed your carpet order with our Barnet showroom team. Scott our carpet fitter is wonderful and we receive consistently great feedback on how good he is.
We hope you enjoy your new carpet.
The lads were on time both Very polite
The lads were on time both Very polite, and done a brilliant job, would highly recommend and definitely will be using the same team again
December 10, 2025
Unprompted review
Reply from 1to1 Flooring
Dear Mr Peach,
Thank you for your wonderful feedback, I can see that you placed your order with our Shefford showroom and that our fitters Shane and Eddie carried out the installation for you so please feel free to request them again.
Great fitter very precise and tidy
Great fitter very precise and tidy. Thanks to 1 to 1 for getting it done quickly
December 2, 2025
Unprompted review
Reply from 1to1 Flooring
Thank you so much for taking the time to share you experience with us, we hope you enjoy your lovely new floor!
Vinyl floor covering…
We recently had Vinyl floor covering laid in our bathroom and prior to this had concerns about it being laid in one piece without joins or gaps round the base of the bath, hand basin and WC. However, thanks to the skilful workmanship of Matt the fitter, we need not have been worried as the Vinyl was laid to perfection and better than we could have possibly hoped for. Great job
November 21, 2025
Unprompted review
Reply from 1to1 Flooring
Thank you so much for taking the time to review your recent vinyl fitting, Matt will be thrilled to hear your wonderful feedback. We are so pleased that you had a fabulous experience at our Leighton Buzzard showroom.
a bad experience and stressful
a bad experience and stressful. i ordered quick step flooring off the luton showroom. 23square meters. of 8mm laminate supplied and fitted paid for it over the phone. just a few days later i wanted to upgrade my order to 12mm laminate. and was happy to pay the extra cost but i was hit with a £185 restocking charge for charging to 12 mm which i disputed so i was left with no option but to cancel my whole order and the shop manger then said they would keep my order£750 deposit i had paid. so after numerous Emails. and weeks of stress. they finally returned my deposit minus £125 so i would not advise anyone to buy flooring here if you want a stress free and hassle free purchase
October 2, 2025
Unprompted review
Reply from 1to1 Flooring
Good Morning Mr Horgan,
We strive to give our customers a happy positive experience at all times so I am very sorry to hear that you felt that you had a stressful experience whilst speaking to my showroom.
I must advise that you and your wife visited my showroom on two occasions to view your lovely floor choice before proceeding with your order, I also sent you the link to view the range on the manufacturer's website and showed you lots of installation images.
You were advised that once your order has been placed, your stock is ordered from the manufacturer immediately and delivered to our warehouse very swiftly so no changes can be made.
When you then requested to change your order, I tried my absolute best to accommodate you. I spoke to the manufacturer who did agree to swap the product on this occasion but with a restocking charge.
Unfortunately you were unhappy to pay this restocking charge and then also wanted to cancel your order which meant leaving us with your specially ordered flooring and us paying for it.
As stated in our terms of trade “all goods are specifically ordered for each customer and therefore form a bespoke order and as such if a customer wishes to cancel their order the deposit is non-refundable.” However on this occasion we agreed to step outside of our terms of trade and refund your deposit minus the restocking charge which will cover the costs of us returning your flooring, the manufacturer will not accept the return of the matching accessories on your order so we have been left with these and paid for them.
I am very sorry that you didn’t want to continue your order with us as we would have loved to fit your new floor.
Best Wishes,
Sarah Winter
Retail Showroom Manager
1to1 Flooring Luton.
Great flooring, expertly provided
The whole process from enquiry to choosing to fitting was excellent. The branch in Shefford is local to me and it was great to be able to support a local business. They have an extensive range and the expertise to provide a great service. The fitter was efficient and left everything tidy and looking fabulous.
October 16, 2025
Unprompted review
Reply from 1to1 Flooring
Hi Alison,
Thank you so much for taking the time to post a review of your wonderful experience with us.
Dee and Luke at our Shefford showroom will be delighted as will our fitter to hear such lovely praise.
I hope you enjoy your new flooring for many years to come.
With very best wishes from the 1 to 1 Flooring team
Brilliant showroom
I've visited 1-to-1 several times over the past year or so - Matt has always been nothing but helpful and polite. The expertise he has on all his products shines through, and he is generous with both his time and lending samples, which made all the difference to our final decision. I felt at ease browsing the showroom at length, despite returning multiple times and bringing samples to compare against etc - a pleasure to visit somewhere and not feel under any pressure.
September 1, 2025
Unprompted review
Reply from 1to1 Flooring
Thank you Catherine for sharing your fabulous experience with Matt our St Albans showroom manager. Having worked for 1 to 1 flooring for over a decade Matt has such a vast extensive knowledge and your review of Matt very accurately reflects both his superior level of service and his expertise.
Thank you for taking the time to write your wonderful review.
30th September 2025 - Carpets to stairs and bedrooms
30th September 2025
Carpets to three bedrooms, landing and stairs. Shane and Eddie very polite, professional and efficient. Highly recommended .
September 30, 2025
Unprompted review
Reply from 1to1 Flooring
Dear Mr Hobbs,
Thank you for taking the time to share your great experience with 1 to 1 Flooring and our Barnet showroom.Shane and Eddie are so pleased with your feedback on the fitting, it’s fantastic to hear that you would highly recommend 1 to 1 Flooring.
With best wishes,
The 1 to 1 Flooring Team
Multiple projects always 5*
5 stars reflected in the fact I’ve lost count of how many projects I’ve worked with 1to1 on. Delighted with the service for over 10 years now. Had both herringbone style floor and carpet from them.
August 28, 2025
Unprompted review
Reply from 1to1 Flooring
Thank you so very much for taking the time to leave a wonderful review for us. It is testament that our teams are consistently delivering the quality of service and fitting that we work tirelessly to achieve across all of our 7 showrooms. We look forward to another 10 years alongside you and your projects.
With very best wishes,
The 1 to 1 Flooring Team
Long wait
I went to this retailer as they had the type of carpeting I was looking for, whilst the service and advice was first class I was not informed that my carpet was made in India and that I would have to wait such a long time for it to arrive in the uk. I ordered the carpet in mid February and was told I had to pay a 50% deposit up front of £3,000.00 which I did , the carpet didn’t arrive into the Uk until the 31st July and was finally fitted the first week of August.What I object to is the company holding my deposit for five months, then when it arrived in the county I had to complete the purchase before seeing the carpet or approving the final fit.I think if I had known the lead time would have taken so long I would have taken my custom else where.However , the fitters were first class and the carpet looks great so it’s a difficult one.I think a five month lead time when you have not been given that information up front and the company having my substantial deposit for all of that time a hard pill to swallow but maybe I’m naive.
August 6, 2025
Unprompted review
Reply from 1to1 Flooring
Hello Mrs Jobson,
Thank you for taking the time to leave a review.
It is lovely to hear that you found our service to be first class and are so pleased with your lovely new carpet.
Throughout our company we absolutely always strive to give the best possible service to our customers at all times.
At the time of placing your order, when stock was checked with the manufacturer it was found to be out of stock, however I know you wanted to proceed anyway and agreed to wait.
Unfortunately we could never have known that there would be further delays, however we did try to keep you informed throughout and you were given the option to choose another carpet.
It is industry standard to take full payment for your order before installation, this was explained at the time that your order was placed, but as a long established business and including a lifetime installation guarantee in each of our quotations, we aim to give our customer plenty of reassurance.
We do hope that you continue to enjoy your beautiful new carpet.
The 1 to 1 Flooring Team
Carpet fitting
We recently bought and had fitted a living room carpet from 1to1 Flooring in Barnet. We were extremely happy with the service provided, from the team in the showroom through to the fitters. Carl (the fitter) and his assistant were very polite and respectful of our property, and we are really happy with the finished result (and have had several complimentary comments from visitors!). The pricing was competitive, and communication was excellent. We would definitely use this company again in the future.
May 28, 2025
Reply from 1to1 Flooring
Thank you for such wonderful feedback, it is great to see that we absolutely met your expectations with both our service in the showroom and on the installation date. We will pass on your comments to our fitter Carl and his apprentice Michael who I know will both be delighted with your feedback. So pleased your visitors are also loving your new carpet.
Best Wishes,
The 1to 1 Flooring team
Disappointed with the back-office…
Very disappointed with the poor coordination and back-office mismanagement at 1to1 Flooring. I had agreed on a specific felt underlay for my landing and stairs, but during fitting, a completely different underlay was used without any prior discussion. The fitters were innocent in this—they simply installed what they were given. When I raised the issue, the team first insisted this was the original plan. Now, today, they're giving a different reason, saying they changed it “for levelling the floor.” None of this was communicated to me in advance, and I was never given a choice. This lack of transparency and last-minute decision-making is unprofessional. I expected better for a paid service
July 31, 2025
Unprompted review
Reply from 1to1 Flooring
Good Morning Mr Sahu,
Thank you for your feedback and for taking the time to leave a review.
I am very sorry that there was some confusion regarding your underlay.You had been quoted for Axfelt underlay on the stairs only with Charleston 11mm underlay to the landing and in to the bedroom.
Upon your call to report that you were unhappy with this, we immediately spoke to the fitter to have the Charleston 11mm underlay uplifted on the landing and the Axfelt fitted in its place as requested at no additional cost.
I can also see that you received a complimentary discount when initially proceeding with your quotation and were given our soonest available fitting date as you required fitting in a hurry plus our specialist fitter did a fabulous job for you.
As a family owned business we always strive to give our customers a fantastic service and am sorry to see that you felt a 1 star review was required.
I hope you are enjoying your beautifully fitted new carpets.
Best Wishes,
1 to 1 Flooring Team
Matt & Rhys were excellent fitters and…
Matt & Rhys were excellent fitters and we are delighted with the finished job. Would highly recommended this company.
July 30, 2025
Unprompted review
Reply from 1to1 Flooring
Thank you so much for such a lovely review, Matt and Rhys are thrilled to hear your comments.
1 to 1 Flooring Team
1 to 1 flooring in berkhamstead was…
1 to 1 flooring in berkhamstead was absolutely incredible and could not reccomend them more ! From start to finish they were amazing at giving on advise on how best to utilise our space , gave us loads of options on price and the installer on the day was so so good . An absolutely fantastic business with amazing customer services - will be using them again for sure
June 1, 2025
Unprompted review
Reply from 1to1 Flooring
What a wonderful review, thank you so much for taking time to share your experience, we think we ‘re great at what we do and to hear that our customers feel the same is fabulous!
1 to 1 Flooring Team
Excellent Service
An excellent service from beginning to end. The experience at the Leighton Buzzard shop was informative, helpful and patient, at every stage, thank you Helga. Richard was very professional and informative in measuring and quoting for the job. And Derek was excellent in actually doing the work! A first class job, thank you!
We know where to come for our flooring needs!
June 27, 2025
Unprompted review
Reply from 1to1 Flooring
Hi Paul,
Thank you for your review, we are delighted that you are pleased with the service and installation. We will certainly pass your feedback onto the store and the fitter.
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