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Review summary

Created with AI, based on recent reviews

Looking at 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for providing excellent holidays and a very easy booking process. Many people appreciate the helpful and friendly staff, noting their professionalism and efficiency. The service provided is frequently described as brilliant, leading many to trust the company for their breaks and recommend them to others. However, some customers also noted issues with the quality of the accommodation, specifically mentioning caravans being dirty, having poor cleaning services, or being in a generally unkempt state with damaged furniture and unpleasant smells. A few other people also felt that the company's response to issues, such as empty gas bottles or cancelled bookings, was unsatisfactory and lacked care.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, often praising the ease of booking and the... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently finding it easy and... See more

Staff

Consumers consistently express satisfaction with the staff, highlighting their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers praised the accommodation as clean,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from a 3 night stay at Manor Park Hunstanton. We had a fantastic time and the accommodation was excellent. We have been coming back annually for about 6 years now and have never had any issu... See more

Company replied

Rated 5 out of 5 stars

Having booked several times now with 2C Holidays i can say they do offer a very good range and reasonable costs for the choice you have. The discounts also help when you book direct. Great service an... See more

Company replied

Rated 5 out of 5 stars

Have had a great experience with the customer service girls Ruby and Chloe. I accidentally booked the wrong dates and panicked as this was through booking.com I reached out the following morning dire... See more

Company replied

Rated 5 out of 5 stars

Had a phone call to say my reservation was going to be cancelled due to unforeseen circumstances. The lady Ruby, was very apologetic. I was offered three other caravans for the same dates all upgrades... See more

Company replied


Company details

  1. Holiday Accommodation Service

Written by the company

A small friendly lettings company renting a mixture of over 650 caravans, lodges cottages and chalets. We are a great team offering full support for our guests. As owners ourselves, we understand the difficulties and pressures that are involved. 2cHolidays provides a service where all the worry, pressure and time is dealt with on your behalf. We pride ourselves on offering an efficient, reliable and friendly service to our owners, along with a proactive marketing strategy to ensure we maximise your earning potential. We also provide owners with their own login to the booking calendar, which allows them complete access to book their own time in their property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Clacton on sea

We had a wonderful weekend in Clacton on Sea visiting our Daughter. Caravan and the site was lovely. Had no issues booking and was very easy to use the site. However, I would suggest you highlight strongly about the extra charge for dogs as this was not clear and put an extra charge on later. Maybe but it in with the price.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve booked our trips to Hunstanton via…

I’ve booked our trips to Hunstanton via 2cholidays over a few years now and they have always been so helpful and kind over the phone. Nothing has been too much to ask and if we’ve ever had any issues they’ve been very quick to fix anything. I’ve recommended them to my in-laws and sister-in-law who have both used them for holidays and said how brilliant they’ve been. Definitely the cheapest prices out there and fabulous caravans and lodges to choose from. Will always use to 2c to book our holidays!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Van in Norfolk.

We’ve had two holidays with you and my sister has booked also on our recommendation. The vans are spotless and have all the amenities that you need. The vans are set in beautiful locations and also always quiet . Also very good value for money.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, we have had lots of stas with them. Simple and transparent booking process and simple good value. Will definitely use them again (and again)

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

We stayed for 2 nights at manor park…

We stayed for 2 nights at manor park Hunstanton in main a lovely caravan the booking process was very easy and we were responded to very quickly the caravan was lovely and cleaning very well equipped a home from home the instructions were very clear and helpful from how to gain access to the caravan,how to work the heating,the fire cooker and TV we would recommend the caravan and will return in the future

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, friendly holiday company

I always use 2cholidays when booking our seaside breaks. The website is easy to use and if I have ever had to call the office, the staff are always friendly and helpful.

May 2, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Rachel
Thank you so much for your lovely review!
We’re delighted to know that you find our website easy to use and that our team has been friendly and helpful whenever you’ve contacted us.
We really appreciate your continued support and look forward to helping you plan many more relaxing getaways by the sea!
Kind regards The 2cholidays Team

Rated 1 out of 5 stars

The caravan was very dated not cleaned…

The caravan was very dated not cleaned properly and the mattress was so old and uncomfortable we left a say early and the on suite toilet smelt of raw sewage for ages when you flushed it tried complain never heard anything back

May 1, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Dear Kevin,

Thank you for taking the time to share your feedback with us. I am very sorry to learn that you were disappointed with your stay.

Please be assured that we take all guest feedback seriously, and had we been aware of your concerns during your stay, we would have been more than happy to support you and look into these matters for you at the time.

Having reviewed our records again, I am unable to see that we were contacted regarding any issues or concerns whilst you were at the property, nor have we received a complaint form since your departure. We always want our guests to feel comfortable and enjoy their stay with us, so I am genuinely sorry to hear that the property did not meet your expectations on this occasion.

Guest satisfaction is very important to us, and we truly value the opportunity to resolve any concerns during a guest’s stay whenever possible.

Thank you again for bringing your experience to our attention. We do appreciate your feedback and are sorry that your stay was not a more positive one.

Kind regards,
Sarah

Rated 5 out of 5 stars

Stayed in Suffolk Sands in Felixstowe

Stayed in Suffolk Sands in Felixstowe. The mobile home was fantastic for our 2 night stay. We wish we could have stayed longer. We are planning on going back soon!

May 2, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Donna,
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay at Suffolk Sands so much that you wished you could have stayed longer, that’s always the best kind of feedback we can receive.
We would be absolutely delighted to welcome you back again soon for another wonderful stay in Felixstowe.
Kind regards,
The 2cHolidays Team

Rated 5 out of 5 stars

Barmston Beach Caravan

Rented a caravan @ Barmston beach.
Van was very clean & spacious, I was very impressed that every room smelled fresh.
The living area was huge and so was the main bedroom.
I'm about to book with the Host again :)

April 24, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning Kay,

Thank you for taking the time to leave us a review. We are so pleased that you enjoyed your stay at Barmston Beach. We are looking forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 2 out of 5 stars

2c holidays Lee’s Caravan park very poor

I stayed at Lee’s Caravan Park at Hunstanton just after Easter for 3 nights with 2 children and a small dog.
I don’t think we saw anyone else staying at the park and understand why now.
The caravan was less than basic.
It felt and smelt unclean.
There was several areas of damage to the walls and furniture which felt poorly maintained.
The fridge/ freezer door was broken away from the cover.
The main entrance doorway sealant was broken and a trip hazard.
The sofa had a big tear on the front and was covered in dog fur despite the extra charge for taking a dog. No evidence of cleaning the fur away.
I expected it to be basic but it was not a good standard to be let out for a holiday home.
I raised this with 2c as soon as we returned. The reason being we were only there for 3 nights and had driven for 3 hours and I didn’t want to take up the little time I had there by complaining.
I gave it 2 stars rather than 1 because it was just about bearable but I would not recommend and would not return.
2cs response was that it was a Ruby rated property. I don’t feel it was an acceptable state, and not entirely sure what is a ruby rated standard if it’s not broken and managed and poorly maintained.

April 8, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Miranda,

We’re sorry to hear you were disappointed with your recent stay. While this is an older Ruby-graded caravan and has had historic maintenance carried out over time, due to its age, certain fixtures and fittings are no longer available, which can make it difficult to replace every item that becomes tired or worn over time. However, this does not affect the functionality of the property, more the aesthetics, which is reflected in the nightly rate.

Many guests choose to overlook this in favour of staying in a competitively priced property right by the beach.
The owners take great pride in providing affordable holiday accommodation, and had they been made aware of any areas that may have been overlooked, they would absolutely have wanted the opportunity to put things right for you.

The staff at Lee’s Caravan Park make themselves readily available to support guests and resolve any issues during their stay. It is a shame that you did not reach out to them, or to us, during your holiday, as your concerns could have been addressed while you were on stay, allowing for a more enjoyable experience.

We are sorry that you remain unhappy with the outcome of your complaint, which was reviewed by two managers and handled in line with our complaints policy. On this occasion, the concerns raised were considered to be more in relation to expectations versus the grade of accommodation and nightly rate paid.

Please be assured that we do value all guest feedback, and your comments have been shared with the relevant teams and property owner for review.

Kind Regards
The 2cHolidays Team

Rated 5 out of 5 stars

Have had a great experience with the…

Have had a great experience with the customer service girls Ruby and Chloe. I accidentally booked the wrong dates and panicked as this was through booking.com I reached out the following morning direct to 2cholidays and there was no problem at all sorting the change of date. My original choice was unavailable but I was sent a choice of a few others. It was all resolved in minutes. It’s so refreshing to deal with a company that still have great customer service. Thank you to Ruby and Chloe you are an asset to your employer

May 1, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning Gregg,

Thank you for taking the time to leave us a fantastic review. We are so pleased that Chloe and Ruby were able to assist in changing your dates. We will be sure to pass on your kind words.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Ruby was absolutely excellent and…

Ruby was absolutely excellent and prompt with her response to our email queries.
Cannot recommend 2cHolidays enough.

May 4, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Richard,

Thank you for taking the time to leave us a fantastic review. We are so pleased to read that Ruby was able to respond prompty and offer you an excellant level of customer service.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Short break

Great stay at waterside park in Corton accommodation was very clean and well looked after. Will be back soon

April 16, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning,

Thank you for taking the time to leave us a great review of your stay at Waterside in Corton. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Ive used 2C holidays since the lids…

Ive used 2C holidays since the kids were little, they are now 21 and 18 so they dont come with me anymore but I will always love a van holiday and always use 2C, their customer service is and always has been excellent. Thank you

April 20, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning,

THank you for taking the time to leave us a great review. We are so pleased to read that you have been booking with 2cHolidays for many years. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Well done 2C holidays 😀

April 16, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning Wendy,

Thank you for taking the time to leave us a greta review. We are so pleased that you find booking with 2cHolidays excellent. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Once again a nice very smooth booking…

Once again a nice very smooth booking made for our next holiday with excellent help from Ruby she answered promptly with the information needed cannot recommend this company enough to book your holiday

April 28, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning Ali,

Thank you for taking the time to leave us a great review. We are so glad that Ruby was able help make the booking process easy.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

No 2 Rainbows End Holiday Park

We had a great 5 night stay at Rainbow's End Holiday Park. Booking was easy, the access details arrived without any problem and we had clear directions to the property. We found it clean and well presented with everything we needed for our stay. The location was perfect for a quiet break away from the Bank Holiday crowds. Just a short stroll across the site to the sea front. Huge sandy beach.

April 3, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning,

Thank you for taking the time to leave us a great review, we are so pleased that you enjoyed your stay at Rainbows End. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

CR7 Pakefield Holiday Park

Just home after a week’s stay at CR7 Pakefield Holiday park, caravan was amazing a real home from home, beautiful views, only moan is that the mattresses need upgrading to something more supportive especially on a long stay

April 19, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning Judith,

Thank you for taking the time to leave us a great review. We are so pleased you enjoyed your stay. All our properties are privatley owned and due to this contents like mattresses can vary. We do hope this did not impact your holiday.

Kind Regards
2cHolidays Team

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