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Review summary

Created with AI, based on recent reviews

Looking at 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for providing excellent holidays and a very easy booking process. Many people appreciate the helpful and friendly staff, noting their professionalism and efficiency. The service provided is frequently described as brilliant, leading many to trust the company for their breaks and recommend them to others. However, some customers also noted issues with the quality of the accommodation, specifically mentioning caravans being dirty, having poor cleaning services, or being in a generally unkempt state with damaged furniture and unpleasant smells. A few other people also felt that the company's response to issues, such as empty gas bottles or cancelled bookings, was unsatisfactory and lacked care.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, often praising the ease of booking and the... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently finding it easy and... See more

Staff

Consumers consistently express satisfaction with the staff, highlighting their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers praised the accommodation as clean,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from a 3 night stay at Manor Park Hunstanton. We had a fantastic time and the accommodation was excellent. We have been coming back annually for about 6 years now and have never had any issu... See more

Company replied

Rated 5 out of 5 stars

Having booked several times now with 2C Holidays i can say they do offer a very good range and reasonable costs for the choice you have. The discounts also help when you book direct. Great service an... See more

Company replied

Rated 5 out of 5 stars

Have had a great experience with the customer service girls Ruby and Chloe. I accidentally booked the wrong dates and panicked as this was through booking.com I reached out the following morning dire... See more

Company replied

Rated 5 out of 5 stars

Had a phone call to say my reservation was going to be cancelled due to unforeseen circumstances. The lady Ruby, was very apologetic. I was offered three other caravans for the same dates all upgrades... See more

Company replied


Company details

  1. Holiday Accommodation Service

Written by the company

A small friendly lettings company renting a mixture of over 650 caravans, lodges cottages and chalets. We are a great team offering full support for our guests. As owners ourselves, we understand the difficulties and pressures that are involved. 2cHolidays provides a service where all the worry, pressure and time is dealt with on your behalf. We pride ourselves on offering an efficient, reliable and friendly service to our owners, along with a proactive marketing strategy to ensure we maximise your earning potential. We also provide owners with their own login to the booking calendar, which allows them complete access to book their own time in their property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

2C Holidays

2C Holidays have rented out our caravan for the past three years and all bar one guest has given us good to great reviews. This is due to their excellent customer service. We have had the occasional problem but 2C Holidays have always been quick to respond with the guests. As an owner any issues there may be they have always informed us, dealt with the problem efficiently and quickly. No question is too small or big to ask. Chris, Alex and the rest of the team are very friendly and very helpful. Here’s to another successful year.

January 20, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning,

Thank you for taking the time to leave us a great review. We are so pleased that Alex and Chris have made the process of renting your property an easy one.

We look forward to another successful year for you.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Excellent prices

Excellent prices, great company, would highly recommend. Customer service is great and they’re lovely too! We will be booking future holidays with them. Highly recommend.

January 16, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Josie,

Thank you for taking the time to leave us a review. We are so pleased that you enjoy booking with 2cHolidays. We shall pass on your kind words to the team.

We look forward to you booking again soon.

Kind Regards
2cHolidays Team

Rated 4 out of 5 stars

SUNSUNNY HUNNY SOUL WEEKENDER ..We booked for sunny hunny w end

We booked for sunny hunny w end. Caravan was spotless and just what we needed . Only gave 4star as 1st night there we had no gas ☹️ freezing cold ,no shower etc...but 1st thing saturday morning spoke to Mellissa who was so helpfull + had 2 full gas bottles fitted withing 30mins .. this has not put us off rebooking for 2026 ..Great customer service and sometimes these things happen ... if not would be 5stars 👍

November 21, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Colin,

Thank you for taking the time to leave us a review. We are so pleased you had a great stay, we hope you enjoyed the Soul Weekender!

We are sorry to read that the gas ran out but are so happy to hear that Melissa was able to rectify this quickly for you so you could continue your stay.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Lovely clean lodge on Manor Park…

Lovely clean lodge on Manor Park Hunstanton. There was an issue with the boiler the second night but was very quickly dealt with. Couldn’t fault this place.

December 23, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning Patricia,

Thank you for taking the time to leave us a great review. We are so pleased you enjoyed your stay. Weare sorry to read about the boiler issue but are pleased to read that the time was able to rectify this for you.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Customer service (Ruby)

I have used 2cholidays twice the first time around was faultless great accommodation great customer service. The second time of booking there has been an unfortunate lodge issue and no longer able to accomadate. However I was contacted by Ruby who was very apologetic and very helpful in sourcing a new lodge making it a simple yes or no situation for us altho it was a lower grade caravan due to availability the price was also adjusted to the current discount price so all in all a very fair well managed scenario with a complimentary early check in and late check out. Thanks again Ruby

January 9, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Graham,

Thank you for taking the time to leave us a great review. We are sorry to read that there was an issue but are so happy to see that Ruby was able to offer a solution for you.

We hope you enjoy your stay.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Great accommodation and very good…

Great accommodation and very good communication. Any problem we had have always been sorted quickly

December 20, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Afternoon Linda,

Thank you for taking the time to leave us a review. We are so pleased that you enjoyed your stays with us. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Alex and Chris were very professional…

Alex and Chris were very professional and extremely helpful. They made the whole process smooth and easy, and I really appreciated their support and expertise. Highly recommended

January 7, 2026
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Afternoon,

Thank you for taking the time to leave us a great review. We are so pleased to read that Alex & Chris made the process of renting out easy. We look forward to a successful 2026 season for you.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

We've had many holidays using…

We've had many holidays using 2cholidays and they've all exceeded our expectations. Caravans are always clean and tidy. Staff are always very helpful and friendly too if you have a query to make etc. Wouldn't hestitate recommending 2cholidays to anyone.

December 5, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Julia,

Thank you for taking the time to leave us a great review. We are so pleased you enjoy booking and staying with 2cHolidays. We look forward to welcoming you back again very soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Great booking with 2c

Booked with 2cholidays for many years now always great and I can always get my best choice of caravan with 2c. No guessing where the van is or the type when you arrive you know when you book so I can book my fav vans on my favourite parts of the site.

October 28, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Craig,

Thank you for taking the time to leave us a fantastic review. We are so pleased that you enjoy booking with 2cHolidays. We pride ourself on being abke to show you the accomodation you have booked before arrival, to avoid surprises.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

This site was very easy to use

This site was very easy to use , although l feel they wanted lot of info , I do however understand as our property was in excellent condition . Would definitely book with 2cholidays again

November 28, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Sharon,

Thank you for taking the time to leave us a great review. We are so pleased that you had a great stay and would return again. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Excellent support & customer service

It has been really easy for us as first time owners to get ready for this next season.
I was especially impressed with the on site support to have my key safe installed the same day!

Thank you for making it easy with the paperwork and the guidance

December 11, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Afternoon,

Thank you for taking the time to leacve us a great review. We are so pleased that we have been able to assist in the rental of your property. We are so pleased to see that you found the paperwork easy to complete. We look forward to a successful 2026 season.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

I have chosen to go with this company…

I have chosen to go with this company to help rent out my holiday home, they have been so helpful and full of information and very quickly to respond to any of my queries, ive not been with them long but so far excellent customer service and respond to anything I ask or am unsure of. Thanks Chris and Alex

December 10, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Afternoon Deborah,

Thank you for taking the time to leave us a great review. We are so pleased that Alex and Chris have been on hand to assist with the rental of your property. We look forward to a successful 2026 season for you.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

I would recommend their services 100%…

I would recommend their services 100% as an owner, you are stress free knowing that you’ve got people that are knowledgeable about what they do.

August 25, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Eba,

Thank you for taking the time to leave us a great review. We are so pleased that you would recommend us to other owners. We look forward to a successful 2026 season for you.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

They went above and beyond to make sure I was satisfied

There is a very professional and warm team Chris and Alex they have been very responsive and welcoming for all my queries I had. Thanks

December 8, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning Stan,

Thank you for taking the time to leave us a great review. We are so pleased that both Chris & Alex have been able to assist in the rental of your property.

We look forward to a successful 2026 for you.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Used 2c Holidays many times to book…

Used 2c Holidays many times to book caravans in Norfolk - they are my go to people, highly recommended

November 15, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning Jess,

Thank you for taking the time to leave us a fantastic review. We are so pleased that you enjoy booking with 2cHolidays. We are especially pleased to read that you would recommend us to friends and family.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Scotgate cottage, an amazing weekend …

We've just returned from a wonderful weekend at Scotgate celebrating a milestone birthday, and it honestly couldn’t have been more perfect. The property itself is absolutely stunning, beautifully decorated throughout to a high standard, but still warm, cosy. You can really tell the owners have put a lot of thought into making sure everything you might need is provided.

The house had all the space we needed to come together and have fun, but also plenty of cosy little nooks to relax in. Our weekend there simply wasn’t long enough to make the most of everything Scotgate has to offer.

Scotgate is the kind of place you arrive at and instantly feel at home, we’re already talking about when we can return. Highly recommended for anyone looking to celebrate, unwind, or just enjoy a truly memorable getaway with friends or family .

November 28, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning Craig,

Thank you for leaving a fantastic review. We are so pleased that you all enjoyed your stay at Scotgate. We will be sure to pass on your kind comments to the owners. They will love to hear this.

We are also pleased to read tht you instantly felt at home, this is what we want for all of our guests.

We look forward to welcoming you all back again very soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

I Spoke to Ruby on the telephone from…

I Spoke to Ruby on the telephone from c2holidays.
See was extremely helpful and managed to sort me and my work colleague with great price accommodation for the week.
Thank you Ruby

December 3, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning David,

Thank you for taking the time to leave us a great review. We are so pleased that Ruby was able to assist you both in finding suitable accomodation. We look forward to you staying again with us.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Great caravan

Great caravan, modern, clean, warm. We stayed for 2 nights and had a great time. Price was good too 👍

November 14, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Brian

Thank you for taking the time to leave us a great review. We are so pleased that you enjoyed your stay and found it to be great value for money.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays

Rated 5 out of 5 stars

Lovely clean and modern caravan

Lovely clean and modern caravan. Great price. Good communication. Would use again , and recommend.

November 7, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning,

Thank you for taking the time to leave us a great review. We are so pleased that you enjoyed your stay and would recommend us to friends and family.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Have been booking through 2c Holidays…

Have been booking through 2c Holidays now for a number of years. Always very easy to book with and lovely staff. Cannot fault the caravans and lodges we have been to always spotless clean and always had a great holidays and made plenty of memories. Well done 2c Holidays you are our number 1

November 25, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Kerry-Lea,

Thank you for taking the time to leave us a great review. We are so pleased to read that we are your number 1 go to for holidays.

Kind Regards
2cHolidays Team

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