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Review summary

Created with AI, based on recent reviews

Looking at 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for providing excellent holidays and a very easy booking process. Many people appreciate the helpful and friendly staff, noting their professionalism and efficiency. The service provided is frequently described as brilliant, leading many to trust the company for their breaks and recommend them to others. However, some customers also noted issues with the quality of the accommodation, specifically mentioning caravans being dirty, having poor cleaning services, or being in a generally unkempt state with damaged furniture and unpleasant smells. A few other people also felt that the company's response to issues, such as empty gas bottles or cancelled bookings, was unsatisfactory and lacked care.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, often praising the ease of booking and the... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently finding it easy and... See more

Staff

Consumers consistently express satisfaction with the staff, highlighting their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers praised the accommodation as clean,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from a 3 night stay at Manor Park Hunstanton. We had a fantastic time and the accommodation was excellent. We have been coming back annually for about 6 years now and have never had any issu... See more

Company replied

Rated 5 out of 5 stars

Having booked several times now with 2C Holidays i can say they do offer a very good range and reasonable costs for the choice you have. The discounts also help when you book direct. Great service an... See more

Company replied

Rated 5 out of 5 stars

Have had a great experience with the customer service girls Ruby and Chloe. I accidentally booked the wrong dates and panicked as this was through booking.com I reached out the following morning dire... See more

Company replied

Rated 5 out of 5 stars

Had a phone call to say my reservation was going to be cancelled due to unforeseen circumstances. The lady Ruby, was very apologetic. I was offered three other caravans for the same dates all upgrades... See more

Company replied


Company details

  1. Holiday Accommodation Service

Written by the company

A small friendly lettings company renting a mixture of over 650 caravans, lodges cottages and chalets. We are a great team offering full support for our guests. As owners ourselves, we understand the difficulties and pressures that are involved. 2cHolidays provides a service where all the worry, pressure and time is dealt with on your behalf. We pride ourselves on offering an efficient, reliable and friendly service to our owners, along with a proactive marketing strategy to ensure we maximise your earning potential. We also provide owners with their own login to the booking calendar, which allows them complete access to book their own time in their property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

A great time in Scratby

We had a great time in Scratby, lovely caravan and excellent service from 2c holidays. Would definitely recommend 5*****

November 7, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Carrie,

Thank you for taking the time to leave us a review. We are so pleased that you enjoyed your stay and would recommend us to friends and family. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Winter breakaway

Very helpfull,Chloe was excellent,sorting out prob with booking .com,will definitely be using again.

November 25, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Deborah,

Thank you for taking the time to leave us a great review. We are so pleased that Chloe was able to help sort out the problem with the booking. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

We have booked with 2C before and can’t…

We have booked with 2C before and can’t fault them at all. Absolutely brilliant service, easy to book and would certainly be booking again with them. We can honestly highly recommend them. Well done all at 2C and thank you for such a wonderful experience.

November 7, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi David,

Thank you for taking the time to leave us a great review. We are so pleased that you enjoyed your stay and would recommend us to friends and family. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Fabulous experience

I had a wonderful holiday with my family. We booked the caravan and it was beautifully decorated and very homely. 10/10 will be returning, highly reccomend!!!

July 21, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning,

Thank you for taking the time to leave us a great review. We are so pleased you enjoyed your stay and would recommend. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Chris & Alex have been very supportive…

Chris & Alex have been very supportive & patient with helping rent our holiday homes out. Many thanks & we look forward to the future with your help.

October 27, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Lisa,

Thank you for taking the time to leave us a great review. We are so please that Alex & Chris have been able to make the rental process smooth for you. We look forward to a successful 2026 season.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

I had an excellent time on my holiday

I had an excellent time on my holiday, the accommodation was perfect. Communications were fantastic and I'll definitely be booking through 2cholidays again.

November 6, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Paula,

Thank you for taking the time to leave us a great review. We are so glad that you enjoyed your stay and will be booking again.

We cant wait to welcome you back again.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Great service, friendly, amazing places

Great places amazing people to deal with nothing is too much.

June 4, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Sharon,

Thank you for taking the time to leave us a review. We are so pleased that you enjoy booking with 2cHolidays.

Kind Regards
2cHolidays Team

Rated 1 out of 5 stars

I made a reservation with them paid in…

I made a reservation with them paid in full, only to be told a week to my booking the accommodation has been cancelled and offered another with no central heating in winter. The worst experience I have encountered, I do not recommend the place if they cannot spell your name.

November 11, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Afternoon Ike,

Thank you for your feedback. We are sorry for the inconvenience caused by the unforeseen circumstances of your original booking. Unfortunately, due to this, the property you initially reserved became unavailable.

As soon as this occurred, we offered an alternative accommodation, which featured electric heaters and a gas fire in the lounge to ensure comfort. We completely understand that this may not have met your expectations, and when you chose not to proceed, we promptly arranged for a full refund through Booking.com. This refund is currently being processed by the platform.

Regarding the spelling of your name, all correspondence was addressed exactly as it appeared on the Booking.com reservation. It appears the booking platform displayed your surname first, but please rest assured that all spellings used were correct and based on the details we received.

We do regret that your experience did not reflect the high standards we strive to maintain, and we appreciate your understanding of the situation.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Always book with 2cholidays

Always book with 2cholidays, staff are great, accommodation is always excellent and customer service impeccable. Highly recommend!

September 23, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning,

Thank you for taking the time to leave us a great review. We are so pleased that you enjoy booking with 2cHolidays. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Great communication from the team…

Great communication from the team behind the scenes and accommodation exactly as described.

November 3, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Terry,

Thank you for taking the time to leave us a great review. We are so pleased that you enjoyed your stay.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Problems do happen but this was resolved very efficiently

Had a phone call to say my reservation was going to be cancelled due to unforeseen circumstances. The lady Ruby, was very apologetic. I was offered three other caravans for the same dates all upgrades to my chosen one. I picked one and booked it effortlessly and they gave me complimentary early access and late departure. Wonderful company and Ruby was a star as I asked a few questions and she answered straight away. Will be using again

November 10, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Ruth,

Thank you for taking the time to leave us a great review. We are sorry to read that there was an issue. However we are so pleased that Ruby was able to assist and provide you with complimentry early check in and late check out.

We look forward to hosting you soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

The lovely ruby was so helpful and…

The lovely ruby was so helpful and sorted everything out for me …absolutely amazing customer service

November 10, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Sarita,

Thank you for taking the time to leave us a great review. We are sorry to readf that there was an issue but are extremely happy that Ruby was able to help and solve the situation for you.

We hope you are looking forward to your trip.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Wonderful service!

So pleased with 2c holidays and the service they provide. I’ve always had great communication from them.

October 31, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi,

Thank you for taking the time to leave us a great review. We are so pleased that you have always been happy with the service provided. We look forward to assisting again in the future.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Fantastic Service

I have booked with 2cholidays on several occasions and always had a great experience. Booking online is easy, great communication with the staff and easy check in on arrival. The loyalty scheme is brilliant too. Can highly recommend 2cholidays.

October 31, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning Samantha,

Thank you for taking the time to leave us a review. We are so pleased that you found the booking process easy and found the communication to be good.

We love that you would recommend us to friends and family.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Hopton for October half term

We stayed at Hopton for October half term. Paid extra for early checkin / checkout and for our dog. Had a lovely stay. Better heating than the older caravans. Bed comfy. Plenty to do on site. Tried the Segway, pool and mini golf. Thoroughly enjoyed our family holiday. Thank you 2c.

October 27, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Annabelle,

Thank you for taking the time to leave us a great review. We are so glad that you enjoyed your stay, we look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

the best caravan booking company

easy to book and a lot cheaper than Haven etc and not long wait times if you need to call, i would highly recommend

September 20, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning David,

Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay and would recommend us to friends and family.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Had a great time at Ashbourne heights…

Had a great time at Ashbourne heights ,the caravan was nice the site was clean and tidy the lady in the shop was really nice and helpful I would use 2c holidays again

October 24, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning,

Thank you for taking the time to leave us a great review. We are so glad that you enjoyed your stay. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

2c holidays

Recently stayed in broadland sands wirh 2cholidays excellent service as always use them
All the time

October 24, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Linda,

Thank you for taking the time to leave us a great review. We are so glad you enjoyed your stay and found the service the team provided to be excellant.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Spent 4 nights at Broadlands park

Spent 4 nights at Broadlands park, very nice setting right on the Marina with an indoor pool and a lovely dog friendly bar / restaurant, accommodation was small but adequate and quite modern, lovely place for walking and just relaxing.

October 21, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Gary,

Thank you for taking the time to leave us a great review. We are so glad that you enjoyed your stay at Broadland Marina. Its the perfect place to relax and enjoy the Broads.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Well presented very high standard…

Well presented very high standard everything you need for your stay very helpful if you need everything had a great time A1+ Thanks.

October 20, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning Phil,

Thank you for taking the time to leave us a review. We are so glad that you had an enjoyable stay. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

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