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Review summary

Created with AI, based on recent reviews

Looking at 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for providing excellent holidays and a very easy booking process. Many people appreciate the helpful and friendly staff, noting their professionalism and efficiency. The service provided is frequently described as brilliant, leading many to trust the company for their breaks and recommend them to others. However, some customers also noted issues with the quality of the accommodation, specifically mentioning caravans being dirty, having poor cleaning services, or being in a generally unkempt state with damaged furniture and unpleasant smells. A few other people also felt that the company's response to issues, such as empty gas bottles or cancelled bookings, was unsatisfactory and lacked care.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, often praising the ease of booking and the... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently finding it easy and... See more

Staff

Consumers consistently express satisfaction with the staff, highlighting their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers praised the accommodation as clean,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from a 3 night stay at Manor Park Hunstanton. We had a fantastic time and the accommodation was excellent. We have been coming back annually for about 6 years now and have never had any issu... See more

Company replied

Rated 5 out of 5 stars

Having booked several times now with 2C Holidays i can say they do offer a very good range and reasonable costs for the choice you have. The discounts also help when you book direct. Great service an... See more

Company replied

Rated 5 out of 5 stars

Have had a great experience with the customer service girls Ruby and Chloe. I accidentally booked the wrong dates and panicked as this was through booking.com I reached out the following morning dire... See more

Company replied

Rated 5 out of 5 stars

Had a phone call to say my reservation was going to be cancelled due to unforeseen circumstances. The lady Ruby, was very apologetic. I was offered three other caravans for the same dates all upgrades... See more

Company replied


Company details

  1. Holiday Accommodation Service

Written by the company

A small friendly lettings company renting a mixture of over 650 caravans, lodges cottages and chalets. We are a great team offering full support for our guests. As owners ourselves, we understand the difficulties and pressures that are involved. 2cHolidays provides a service where all the worry, pressure and time is dealt with on your behalf. We pride ourselves on offering an efficient, reliable and friendly service to our owners, along with a proactive marketing strategy to ensure we maximise your earning potential. We also provide owners with their own login to the booking calendar, which allows them complete access to book their own time in their property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

2c holidays

Recently stayed in broadland sands wirh 2cholidays excellent service as always use them
All the time

October 24, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Linda,

Thank you for taking the time to leave us a great review. We are so glad you enjoyed your stay and found the service the team provided to be excellant.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Spent 4 nights at Broadlands park

Spent 4 nights at Broadlands park, very nice setting right on the Marina with an indoor pool and a lovely dog friendly bar / restaurant, accommodation was small but adequate and quite modern, lovely place for walking and just relaxing.

October 21, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Gary,

Thank you for taking the time to leave us a great review. We are so glad that you enjoyed your stay at Broadland Marina. Its the perfect place to relax and enjoy the Broads.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Well presented very high standard…

Well presented very high standard everything you need for your stay very helpful if you need everything had a great time A1+ Thanks.

October 20, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning Phil,

Thank you for taking the time to leave us a review. We are so glad that you had an enjoyable stay. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Highly recommended and quality accommodation

We've used 2cholidays several times now to book caravan holidays in various places. The standard of caravan is described accurately on the website. The customer service team are excellent and if assistance is needed they are on hand to help. We trust them, and have had lovely long and short breaks booked via them.

May 18, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Afternoon,

Thank you for leaving us a fantastic review. We are so pleased to read that you enjoy booking with 2cHolidays, we are especially pleased that the team have always been on on hand if assistance has been needed.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 4 out of 5 stars

Great service pleasant communication…

Great service pleasant communication was very good and punctual payments

Del and Barry.

October 31, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Del & Barry,

Thank you for your kind words and feedback, We really appreciate this.

Kind Regards
2cHolidays Team

Rated 1 out of 5 stars

Not fit for human habitation

We have had two nights at the caravan and as stated in the conversation we were totally let down. We expected a warm and clean stay. Firstly and most importantly the heating was not working. A cold night after a long drive and we were trying to contact people after normal working hours as it got dark. We contacted your help desk who liaised with the on site team who did their best but had no spare bottles of gas. It transpired, as you will know that the gas bottles were both empty and nothing was done until the following day. The caravan was damp and smelled very unpleasant. It obviously had not been cleaned for ages as there are empty snack packets in the wardrobes and under the seating. Things felt sticky to the touch. One of the pillows had blood stains on it. There was no toilet paper or even a plug in the wash basin. There were crumbs all over the seating where we slept as the bedrooms were so cold. The staff at the bar lent us a heater and gave us tea and coffee for which we were very grateful. We had to go to the funeral of our cousin, not having even being able to have a proper wash, never mind a shower. There were no bins or waste bags in the caravan either. I would strongly suggest that you do not hire this caravan to anyone else until it has been cleaned and fitted out to a minimum standard civilized people would expect. The icing on the cake was the derisory compensation of £30 of which we were supposed to be grateful. In our complaint we only reported provable facts as we didn't want you to think we were exaggerating so we failed to report that my wife was bitten by a flea which escaped and could not be photographed.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Really easy to book and super customer service

Really easy to book and the customer service team was very supportive. On our arrival we had problem starting the boiler but Luke from the 2cHolidays team was quick on the case and the issue was resolved very quickly. Thank you and highly recommend 2cHolidays

October 25, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Afternoon,

Thank you for taking the time to leave us a review. We are so pleased that you enjoyed your stay. We are sorry to read that there was an issue with the boiler but are so happy that Luke was able to get this sorted for you quickly.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Good company experience

We have used this company a few times now and found them to be helpful with the information provided and prompt with responses to emails and queries. I would recommend them.

October 10, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning,

Thank you for taking the time to leave us a great review. We are so pleased you enjoyed your stays and would reccomend us to friends and family. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Excellent company.

Excellent company.
Good holiday accommodation.

October 10, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning,

Thank you for taking the time to leave us a review. We are so glad that you enjoy our accomodation and cant wait to welcome you back again soon.

Kind Regards
2cHolidays Team

Rated 4 out of 5 stars

Withernsea Sands ✨

Withernsea Sands ✨
Lovely caravan, affordable and had everything we needed there. The caravan was in the most perfect location on site, a stone throw away from the entertainment centre and a children's park opposite!
It was mostly clean, and tidy throughout.

Only negative was that the mattress protectors (we brought our own linen) were absolutely filthy. Some very questionable marks on them. I actually felt uneasy letting my children sleep on them, so folded the duvets in half and had them sleep between the duvets....

The company itself was so thorough, and kept me updated with any and all information we needed, in the days running up to us visiting.

I have saved this caravan as a favourite, and will be returning, hopefully to cleaner beds though next time! (I did tell the company via review on booking.com.)

October 10, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning

Thank you for taking the time to leave us a great review. We are so glad that you found the accomoation the perfect location. We wish you had called us regarding the beds as we could of sent someone to make right for you.

We would love the opportunity to welcome you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

We've booked with 2c numerous times…

We've booked with 2c numerous times now. Always great communication, easy to call if you need anything & excellent value.

October 9, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Tom,

Thank you for taking the time to leave us a review. We are so pleased you enjoyed your stay.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

We had another mini break with…2cholidays

We had another mini break with 2cholidays, and once again is was a fantastic. 2cholidays make it so easy and are a pleasure to deal with, I couldn't recommend them enough.

October 8, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi David,

Thank you for taking the time to leave us a review, we are so glad that you enjoyed your stay.

We cant wait to welcome you back again soon.

KInd Regards
2cHolidays Team

Rated 5 out of 5 stars

80th Birthday family celebrations

We had the most amazing family weekend at Scotgate. From 2 yrs old to 80. We used all the wonderful facilities to the full. Fabulous swimming pool , sauna and hot tub . Tennis ,games room , the boys loved the fishing . We even had a sack race and games afternoon with rounders for all the family . Couldn't have picked a better place . LOVED IT

October 10, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Jenny,

THank you for leaving a great review. We are so glad you enjoyed your stay at Scotgate. It really is the ideal place to celebrate with loved ones.

We look forward to you staying again soon.

Kind Regards
2cHolidays Team

Rated 4 out of 5 stars

2cHolidays Suffolk Sands MV9

Beautifull lodge but desparately in need of a full refurb, The sofas are ripped and torn the kitchem cupboard doors are peeling due to the heat from the toaster(easy to use it on the island) The pop up plug in the bathroon was broken on arrival,,we reported this and the next day someone came to look at it and said it needed replacing. this was not fixed when we left one week later. There was no shade on the ceiling light in the main bedroom. The front door has dropped so that it is hard to use and has a gap over the top. I note that on many of the previous reviews these item have been complained about before. Fis all this and you have a 5star review.

October 4, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Afternoon Ray,

Thank you for taking the time to leave us a review. We are sorry that there were issues during your stay. We can see from the notes that we have passed on the findings to the owner of the property who is looking at rectifying these.

We would love the opportunity to welcome you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Birthday break.

Caravan was spotless and well equipped with everything you need,in a great location to everything Hunstanton has to offer.

October 3, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Afternoon,

Thank you for taking the time to leave us a review. We are so glad that you enjoyed your stay and found that the property had all you needed.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Happy holidays

All my 2c holidays in Felixstowe have gone smoothly. The booking process is straightforward and the mobile homes were clean, warm and comfortable. Two have been exceptionally well-equipped, the other sufficiently so.

October 1, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Thomas,

Thank you for taking the time to leave us a great review. We are so glad that you enjoy booking with 2cHolidays.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Great break away in a lovely modern…

Great break away in a lovely modern caravan would definitely recommend

October 3, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Steven,

Thank you for taking the time to leave us a great review. We are so glad that you enjoyed your stay.

We would love to welcome you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Great little seaside cottage would stay…

Great little seaside cottage would stay again

October 3, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Hannah,

Thank you for taking the time to leave us a great review. We are so pleased you enjoyed your stay at Autumn cottage. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Very easy to book through 2cholidays…

Very easy to book through 2cholidays with only a £25 deposit, regular reminders that your break is coming up. I received a phone call from an Agent to say that I should have vacated the caravan that morning but the cleaners noted personal belongings still there, my fault, I had completely got my dates of leaving wrong and they were very understanding and didn't rush me to leave. Excellent friendly staff.

October 3, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Amanda,

Thank you for taking the time to leave us a great review. We are so glad you found the booking process easy and enjoyed your stay.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Have had a couple of stays with this…

Have had a couple of stays with this company very easy to book and deal with all communication is great and had no problems at all caravans we have stayed in have been very comfortable with everything we have needed.

October 1, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Maureen,

Thank you for taking the time to leave us a review. We are so glad that you enjoy booking with us. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

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