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Review summary

Created with AI, based on recent reviews

Looking at 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for providing excellent holidays and a very easy booking process. Many people appreciate the helpful and friendly staff, noting their professionalism and efficiency. The service provided is frequently described as brilliant, leading many to trust the company for their breaks and recommend them to others. However, some customers also noted issues with the quality of the accommodation, specifically mentioning caravans being dirty, having poor cleaning services, or being in a generally unkempt state with damaged furniture and unpleasant smells. A few other people also felt that the company's response to issues, such as empty gas bottles or cancelled bookings, was unsatisfactory and lacked care.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, often praising the ease of booking and the... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently finding it easy and... See more

Staff

Consumers consistently express satisfaction with the staff, highlighting their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers praised the accommodation as clean,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from a 3 night stay at Manor Park Hunstanton. We had a fantastic time and the accommodation was excellent. We have been coming back annually for about 6 years now and have never had any issu... See more

Company replied

Rated 5 out of 5 stars

Having booked several times now with 2C Holidays i can say they do offer a very good range and reasonable costs for the choice you have. The discounts also help when you book direct. Great service an... See more

Company replied

Rated 5 out of 5 stars

Have had a great experience with the customer service girls Ruby and Chloe. I accidentally booked the wrong dates and panicked as this was through booking.com I reached out the following morning dire... See more

Company replied

Rated 5 out of 5 stars

Had a phone call to say my reservation was going to be cancelled due to unforeseen circumstances. The lady Ruby, was very apologetic. I was offered three other caravans for the same dates all upgrades... See more

Company replied


Company details

  1. Holiday Accommodation Service

Written by the company

A small friendly lettings company renting a mixture of over 650 caravans, lodges cottages and chalets. We are a great team offering full support for our guests. As owners ourselves, we understand the difficulties and pressures that are involved. 2cHolidays provides a service where all the worry, pressure and time is dealt with on your behalf. We pride ourselves on offering an efficient, reliable and friendly service to our owners, along with a proactive marketing strategy to ensure we maximise your earning potential. We also provide owners with their own login to the booking calendar, which allows them complete access to book their own time in their property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Fair

Easy check in and out, nicely kept and clean. Shame and very rare to stay at places with no WiFi, linen, towels etc, which was a big shame

October 3, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Afternoon Leah,

Thank you for taking the time to leave us a review. We are so glad that you found the check in and out easy and that the property was clean for you. We do ensure that our listings are all transparent and do confirm on the lisiting and in corrospondance what is included.

Due to the properties being privatley owned contents like wifi are down to each owners discretion. We do have many properties with wifi that we would like to welcome you back too.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

2choildays is a great company to book…

2choildays is a great company to book holidays with have used them a few times over the years and have all ways been very happy with the service they provide would highly recommend them to anyone who is thinking of using them.

September 19, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Afternoon,

Thank you for taking the time to leave us a great review. We are so pleased that you enjoy booking with 2cHolidays.

We are also pleased to see that you would recommend us to friends and family.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Having booked several times now with 2C…

Having booked several times now with 2C Holidays i can say they do offer a very good range and reasonable costs for the choice you have. The discounts also help when you book direct. Great service and are always helpful on the phone.
Having stayed at 17, Ocean Glade Phase 2 at Azure Seas Holiday Village the lodge was perfect and the location suited our requirements.

August 10, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Colin,

Thank you for taking the time to leave us a review. We are so pleased that you enjoyed your stay at Azure Seas, We look forward to you booking again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

I had an amazing stay at Pakefield…

I had an amazing stay at Pakefield Holiday Park. The team at 2cholidays made my holiday so easy and stress free. The team was so lovely! Great stay, can’t wait to go again!

October 12, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi William,

Thank you for taking the time to leave us a great review. We are so pleased you enjoyed your stay at Pakefield. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

The lodge at Coopers Beach

The lodge at Coopers Beach, Mersea Island was really lovely. Very comfy. Being first row from the beach ,it had the most wonderful views of big skies high tides and the sound of lapping waves, which gently rocked us to sleep. It was a truely relaxing break, and hope to go back there again. So a big thank you to 2cHolidays for arranging it all and to our host for providing such a lovely lodge. Sylvia and Paul.

October 2, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning Sylvia,

Thank you for taking the time to leave us a great review. We are so pleased you enjoyed your stay at Coopers Beach. The views are truely beautiful.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Excellent service and instructions

Excellent service and instructions. We went on a short break to Norfolk and the caravan was clean and well equipped so no complaints. I recommend this company

September 28, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Cerys,

Thank you for taking the time to leave us a great review. We are so glad you enjoyed your stay in Norfolk. We are so pleased to read that you would recommend us to friends and family.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Happy days

Really pleased with booking with 2c Holidays staff very efficient and know there stuff very polite always answer the phone Really quickly not like somebooking agents where you are put on hold for ages the best booking site I have ever used

September 26, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning,

Thank you for taking the time to leave us a review. We are so pleased that you enjoy booking with us and we look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Very responsive company and the caravan…

Very responsive company and the caravan we had was very well kept and clean. Would use them again in the future

September 26, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Chris,

Thank you for taking the time to leave us a great review. We are so glad that you enjoyed your stay and would use us to book your next stay.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Value for Money

I have booked several caravan weekend breaks through 2cHolidays. The whole process is very smooth and problem free with just a £25 deposit. Having £50 off the next 3 day weekend stay always means there can be a little treat to look forward to :)

September 27, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Wendy,

Thank you for taking the time to leave us a great review. We are so pleased that you enjoy booking with 2cHolidays and look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Fantastic company

Weve used 2 c holidays several times and have aways been happy with their service 10/10

September 30, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Kim,

Thank you for taking the time to leave us a great review. We are so pleased you find the service 10/10. We look forward to assisting you with booking again soon.

Kind Regards
2cHolidays Team

Rated 1 out of 5 stars

Stayed in the filthiest caravan I have…

Stayed in the filthiest caravan I have ever had the misfortune of stepping into.

Blood on pillowcase and wall. Thick black dog hairs throughout the caravan (which the cleaners admitted they couldn’t clean up) and huge wee stains on the main mattress.

Complained to 2c, complained to the cleaners who came back for 5 minutes without a vacuum, made an official complaint via the complaints team (all while we were there) and got offered £25 and late checkout as a gesture of ‘goodwill’ - would never use the company again.

September 15, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Dear Shabana

We’re genuinely sorry to hear that your experience did not meet your expectations on this occasion. It’s always disappointing to learn that a guest has left feeling unhappy, and we completely understand your frustration.

As promised a £25 refund has been processed for you, we do hope it goes some way towards making up for any disappointment you experienced. Please be assured we take guests feedback very seriously and your complaint was reviewed in line with our policy. It was also reviewed by Booking.com, who did not award any additional refund following their independent assessment.

We are truly sorry that your stay fell short of expectations and would like to thank you again for bringing these matters to our attention. Your feedback helps us improve, and we do hope you might reconsider giving us another opportunity in the future to provide you with a more positive experience.

Kind regards,
The 2cHolidays Team

Rated 5 out of 5 stars

Amazing caravan , 100% would rebook

Booked a caravan for me and my grown up kids to visit relatives. Web site was easy to use , although I had to ring , me not the website !! Answered within seconds , was soo lovely , booked and gave me discount. Very competitive price. Will 100% be booking again , no comparison to other sites .

September 18, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Denise,

Thank you for taking the time to leave us a great review. We are so pleased you found the perfect base to visit relatives in the area.

Thank you for your kind words and we are pleased to read that you would book again.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays TEam

Rated 5 out of 5 stars

Easy to use website

Easy to use website ; great choice of properties ; no hidden extras and clear upfront prices . Had to speak to one of the Sales Advisors who was very pleasant and knowledgeable and settled my query without a fuss . The property rented was simply fabulous and the whole experience went without drama . Will definitely use again and have already recommended the service . Thank you 2c

September 16, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Afternoon,

Thank you for taking the time to leave us a great review. We are so glad you enjoyed your stay and that our team were able to assist in making the booking.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 2 out of 5 stars

Needs a good clean and upgrade

The caravan was dirty.Dirt and dog hair down the side of the sofas The oven. was greasy and. bits of burnt food in it,so the smoke alarm kept going off.Lack of cooking dishes Just onebaking tray.The shower room extractor wouldn't work.The mattress in the double bedroom was stained,it smelt awfull.Other mattresses also stained.Dirty stained toilet.Furniture on decking rusty Table in living room peeling.The radiator brackets (metal)could be a hazard as they are sharp.

September 26, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Linda

We’re very sorry to hear that your experience did not meet your expectations.

We understand how disappointing it can be when expectations aren’t met, and we’re sorry that certain aspects of the property fell short. It’s a shame this is the first time we’ve been made aware that you were unhappy. We always encourage guests to contact us during their stay so that both we, and the owner, have the opportunity to put things right. The owners are onsite and always happy to assist, ensuring that every guest’s stay is as comfortable and enjoyable as possible.

Your comments have now been shared with the relevant team so that each of the points you’ve raised can be reviewed and addressed where necessary. We’re genuinely sorry that you left feeling disappointed, and we do hope you might consider staying with us again so we can provide the experience we strive for all our guests to enjoy.
Kind regards
The 2cHolidays Team

Rated 5 out of 5 stars

Easy to book holiday

September 26, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Jackie,

Thank you for taking the time to leave us a greta review. We are so pleased that you found the booking process easy.

We look forward to you booking again.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Caravan

My friend and I stayed in a lovely caravan advertised by your company . The caravan was really nice your staff were really helpful and guided us through each step.

September 6, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Susan,

Thank you for taking the time to leave us a review. We are so glad that you enjoyed your stay and that the team were able to help guide you through the booking. We look forward to seeing you again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

First class outfit

I've used 2cHolidays eight times in the last two years and on each occasion the service has been brilliant. The staff are friendly and efficient, and the caravans they oversee are clean and exactly as described. As value-for-money breaks go, this company can't be beaten.

September 12, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Holly,

Thank you for taking the time to leave us a great review. We are so pleased that you have enjoyed booking with 2cHolidays over the years. We look forward to you booking again soon, dont forget once you have stayed 10 times you can claim a free loyalty stay.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Rapid response from a real person!

I had a couple of issues before checking in and need to get in touch. I was so pleased to get a rapid response from a real person who understood my needs and gave excellent guidance and advice. I wouldn’t hesitate to use their services again.

September 10, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Thank you for taking the time to share your experience!

We’re so pleased to hear that our team was able to assist you quickly and provide the support you needed before your stay. Offering responsive, personal service is something we take great pride in, so it’s wonderful to know it made a difference for you.

We truly appreciate your kind words and look forward to welcoming you again in the future!

Warm regards,
The 2cHolidays Team

Rated 5 out of 5 stars

EXCELLENT

Having booked with "2cholidays a few times now, I have always found the service to be first class. Very helpful, all round. The accommodation that we have been to has been outstanding and immaculate. I would definitely recommend this company, and will continue to use them for all my UK break holidays where dogs are welcomed too

September 14, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Thank you so much for your kind words and continued support!

We’re thrilled to hear that you’ve consistently found our service to be first class and that the accommodation has met – and hopefully exceeded – your expectations. It’s especially lovely to know that you’ve enjoyed immaculate stays and that our dog-friendly options have made your UK breaks even more enjoyable.

Your recommendation truly means a lot to us, and we’re so pleased to know you’ll be booking with us again in the future. We look forward to helping you plan many more memorable getaways!

Best wishes,
The 2cHolidays Team

Rated 5 out of 5 stars

This is probably my 5th/6th time of…

This is probably my 5th/6th time of booking with 2cHolidays, I can honestly say it’s has been seamless everytime, the caravans I have stayed in have always been as described, and always had a throughly enjoyable stay. I will continue to use the company going forward, always great value also.

September 12, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Joe,

Thank you so much for your continued support and for sharing such a lovely review!

We’re absolutely delighted to hear that you've had seamless experiences each time you've booked with us, and that the accommodation has consistently lived up to expectations. Knowing you've thoroughly enjoyed every stay really means a lot to us.

It’s wonderful to hear you find great value in what we offer — and even more so that you plan to continue booking with us. We truly value your loyalty and look forward to helping you create many more memorable breaks in the future!

Warm regards,
The 2cHolidays Team

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