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Review summary

Created with AI, based on recent reviews

Evaluating 278 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the company for providing excellent holidays and value for money, often returning annually due to positive past experiences. The booking process is frequently highlighted as easy and straightforward, whether online or by phone, with staff being very helpful and efficient. People appreciate the professional, polite, and courteous staff who are quick to respond and resolve issues, making the overall service brilliant. However, some customers also noted issues with the quality of the accommodation, describing caravans as dirty, dated, or not meeting expected standards of cleanliness and maintenance. Specific complaints included visible dirt, dog hair, greasy ovens, sticky surfaces, crumbs, and filthy mattress protectors, leading to dissatisfaction and an unpleasant stay for a few.

What people talk about most

Holidays

Consumers consistently report positive experiences with holidays, often recommending the service to others... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy, simple, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being very helpful, efficient,... See more

Service

Customers consistently note positive experiences with service, with many expressing satisfaction and a desire... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers consistently praising the cleanliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from a 3 night stay at Manor Park Hunstanton. We had a fantastic time and the accommodation was excellent. We have been coming back annually for about 6 years now and have never had any issu... See more

Company replied

Rated 5 out of 5 stars

Have been using 2C Holidays for some years now and have never been dissapointed. Easy to book online or by phone, staff are always very helpful. Great range of caravans for all budgets with plenty of... See more

Rated 5 out of 5 stars

Having booked several times now with 2C Holidays i can say they do offer a very good range and reasonable costs for the choice you have. The discounts also help when you book direct. Great service an... See more

Company replied

Rated 5 out of 5 stars

Had a phone call to say my reservation was going to be cancelled due to unforeseen circumstances. The lady Ruby, was very apologetic. I was offered three other caravans for the same dates all upgrades... See more

Company replied


Company details

  1. Holiday Accommodation Service

Written by the company

A small friendly lettings company renting a mixture of over 650 caravans, lodges cottages and chalets. We are a great team offering full support for our guests. As owners ourselves, we understand the difficulties and pressures that are involved. 2cHolidays provides a service where all the worry, pressure and time is dealt with on your behalf. We pride ourselves on offering an efficient, reliable and friendly service to our owners, along with a proactive marketing strategy to ensure we maximise your earning potential. We also provide owners with their own login to the booking calendar, which allows them complete access to book their own time in their property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is probably my 5th/6th time of…

This is probably my 5th/6th time of booking with 2cHolidays, I can honestly say it’s has been seamless everytime, the caravans I have stayed in have always been as described, and always had a throughly enjoyable stay. I will continue to use the company going forward, always great value also.

September 12, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Joe,

Thank you so much for your continued support and for sharing such a lovely review!

We’re absolutely delighted to hear that you've had seamless experiences each time you've booked with us, and that the accommodation has consistently lived up to expectations. Knowing you've thoroughly enjoyed every stay really means a lot to us.

It’s wonderful to hear you find great value in what we offer — and even more so that you plan to continue booking with us. We truly value your loyalty and look forward to helping you create many more memorable breaks in the future!

Warm regards,
The 2cHolidays Team

Rated 5 out of 5 stars

2cholidays great and easy to use their service

Have used 2cholidays 5 times now and all have been positive experiences. Love the easy contactless check in and check out. Great customer service, always friendly and quick responses. Will keep using 2cholidays as they are a great company and everything is easy to do from booking to checking out etc.

September 14, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Afternoon Mel

Thank you so much for taking the time to share your feedback — and for choosing 2cHolidays time and time again! We’re thrilled to hear you’ve had consistently positive experiences with us.

It’s great to know that our contactless check-in and check-out process has made things easier for you, and that our team’s friendly service and quick responses have stood out. Making every part of your holiday experience smooth and stress-free is exactly what we aim for.

We truly appreciate your loyalty and kind words, and we look forward to helping you plan many more getaways in the future!

Warmest regards,
The 2cHolidays Team

Rated 5 out of 5 stars

2c Holidays

We always book our holidays with 2c Holidays. Fantastic prices even better accommodation. Always excellent service when booking. Staff are very friendly and helpful. Booked one of my holidays for next year already 😎🌞⛱️

September 6, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Barbara

Thank you so much for your kind words and continued support! We're absolutely delighted to hear that you've had such great experiences booking with 2cHolidays. It's wonderful to know you’ve found our prices competitive, our accommodation to your liking, and our team friendly and helpful — that’s exactly what we aim for.

It means a lot to us that you’ve already booked another holiday for next year — we can’t wait to welcome you back! If there’s anything else we can do in the meantime, just let us know.

Thanks again for being a valued part of the 2cHolidays family!

Warm regards,
The 2cHolidays Team

Rated 5 out of 5 stars

Excellent and efficient service

Excellent and efficient service, easy to book and lots of information and guidance given prior to our stay. Would most definitely use again for future holidays and have recommended to family and friends

September 13, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Sarah,

Thank you for taking the time to leave us a great review. We are so pleased you enjoyed your stay. We are happy to read that you would book again with 2cHolidays.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Very good

Very good. Spacious caravan, easy access and very clean for our party of 3. Highly recommended!

September 14, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Afternoon Howard,

Thank you so much for taking the time to leave us a great review. We are so pleased you had an enjoyable time. We are pleased to to see that you would recommend us.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Great customer service

A fantastic company. I went to them with a query for a booking to go away. The response was received so quickly, and the service was fantastic. Ruby was brilliant and within hours my booking was confirmed. Great value and brilliant communication before and following booking. Couldn’t recommend highly enough. Very refreshing to be able to book online but with the immediate help from a fantastic team.

September 25, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Julia,

Thank you for taking the time to leave us a great review. We are so pleased that you found the booking process easy and that Ruby was able to confirm the booking with you efficently.

We willbe sure to pass on your kinds word to Ruby and the rest of the team.

We hope you have an enjoyable stay.

Kind Regards
2cHolidays Team

Rated 4 out of 5 stars

Caravan break

Booked a couple of breaks now,without any issues. Very straightforward procedure. Alisha was particularly helpful in my initial booking. No complaints.

September 25, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning Joseph,

Thank you for taking the time to leave us a great review. We are so pleased that you have found the booking process straightforward and that Alisha was helpful in assisting with your booking. We shall be sure to pass on your kind words to her and the rest of the team.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

We have used 2cholidays 3 times now and…

We have used 2cholidays 3 times now and have never been disappointed - we love the peace and quiet at azure seas park suffolk

September 3, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Julia,

Thank you for taking the time to leave us a fantasdtic review. We are so pleased that you enjoy booking with 2cHolidays and love Azure Seas, its a great park!

We look forward to you returning soon.

Kind Regards
2cHolidays Team

Rated 1 out of 5 stars

The caravan was very unclean

The caravan was very unclean, the welcome mat was worn out which said it all, horrible smell in it, there was honey spilt in one of the cupboards and dirt had been swept or stuck underneath the cooker.
The pillow cases and sheets were absolutely filthy with stains and even blood spots that felt really uncomfortable sleeping in there!

September 5, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning Kirstie,

Thank you for taking the time to leave us a review. We are sorry to read of these issues this is not what we want for our guests. We are relient on local cleaning teams to prepare the properties as we are not based on site.

We do wish you had called us regarding the issues and given us a chance to make right for you. We provide the contact number for both our property services team and the cleaner of the property should any issue arise.

We would love the opportunity to welcome you back again to another property. we have over 600 on file.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Easy booking online

Easy booking online. Kept me informed throughout. Will definitely use again

September 5, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Morning,

Thank you for taking the time to leave us a great review. We are so pleased that you would use us again for future bookings.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Great communication from start to finish.

Great communication from start to finish. Really impressed with our holiday accommodation.
We felt reassured any issues would be dealt with quickly and efficiently.
Would thoroughly recommend 2c holidays.

September 7, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Stuart,

Thank you for taking the time to leave us a great review. We are so pleased that you enjoyed the property and felt reassured that we could deal with any issues efficently.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Manor Park Hunstanton

We have used 2cholidays on numerous ocassions in various caravans on the Manor site Hunstanton. They are easy to book with and the properties are always clean and as per brochure description. A follow up £50 voucher off your next booking is a nice gesture.

September 3, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Steve,

Thank you for taking the time to leave us a great review. We are so pleased you enjoyed your stay, We look forward to welcoming you back again soon.

Kind Regards

2cHolidays Team

Rated 5 out of 5 stars

Excellent Company

Excellent Company ! Highly Reccomend !

August 8, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Roger,

Thank you for a fantastic review. We are so pleased that you would recommend us.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

We stayed at 2c holiday rental in…

We stayed at 2c holiday rental in chapel st Leonard’s the caravan was amazing lovely and quiet and immaculate and everything you need. Will definitely be booking again thank you so much.

September 5, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Beth,

Thank you for leaving a great review. We are so pleased you enjnoyed your stay at Chapel. We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Helped me to book a hoilday

Great service and ruby was really helpful as one was unavailable what we booked but found as a different one. Would definitely recommend them.

September 19, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Kayleigh,

Thank you for taking the time to leave us a great review. Sometimes things happen where the property becomes unavailable, we are so glad that Ruby was able to assist in finding an alternative for you. We are especially pleased that you would recommend us to friends and family.

We hope you have a great stay.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

My first break with 2cHolidays was…

My first break with 2cHolidays was booked totally online and all the information I needed was provided, with contact details to help if I had any problems, which I didn’t. I rang and spoke to Alisha with some queries for next year and she was very helpful and friendly, so I felt confident enough to book with them for a second time. I will definitely contact 2c first for any future holidays I choose.

September 18, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Monring Helen,

Thank you for taking the time to leave us a great review. We are so pleased that you found the booking process simple and efficent. We are esepcially pleased to read that Alisha was able to assist and make booking for next year easy.

We shall pass on your kind words to her and the rest of the team.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Highly recommend

Excellent quick service each time I’ve an a question.

September 15, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Linda,

Thank you for taking the time to leave us a review. We are so pleased that you found our service to be quick and efficent.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Highly recommended

Easy booking holiday home was spotless and very modern. Check in simple would definitely use again and will recommend to family and friends

August 26, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Angela,

Thank you for taking the time to leave us a great review. We are so glad you enjoyed your stay and found checking in simple.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Everything Tip-Top !!!

Everything !!! Caravan we stayed in was very clean and well equipped.
Very professional and efficient service at the end of a phone for any queries you may have.
No hesitation in recommending 2cHolidays to anyone wishing to book a break.

August 30, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Hi Katherine,

Thankyou for taking the time to leave us a review. We are so pleased to read that you enjoyed your stay and found our service to be professional and efficent. Thank you for recommending us to friends and family.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

Rated 5 out of 5 stars

Very straight forward booking…

Very straight forward booking procedure. Great communication. Holidays homes are always very clean , comfortable and cosy . Love the fact you can book early book in / late check out . Would definitely recommend

August 22, 2025
Unprompted review
2cholidays logo

Reply from 2cholidays

Good Afternoon Sam,

Thank you for taking the time to leave us a great review. We are so pleased that you enjoyed your stay. We are really pleased to see that you would recommend us to friends and family.

We look forward to welcoming you back again soon.

Kind Regards
2cHolidays Team

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