360homeware Reviews 

82
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I wish I read reviews before buying! Fraudulent company! Will not respond to phone calls, live chat, or emails. Had to open a PayPal case, only then the item was sent late. sent the wrong item w... See more

Rated 4 out of 5 stars

I placed an order online mid last week for the Milan PU king size bed frame. I realised that the side board wasn't the right height for what I was needing when I double checked with the online staff a... See more

Rated 1 out of 5 stars

Always be wary of dealing with a company that doesn’t provide a contact number. Over $2000 of goods were ordered early January, nothing but drama, lies, false tracking numbers. Parts missing from item... See more

Rated 2 out of 5 stars

I would be happy to reassess my review if someone from 360homeware will contact me. I ordered a bed from them in January. Initially it arrived, with only 1of 2 boxes. I emailed them, and they followed... See more

Company details

  1. Home & Garden

Information provided by various external sources

Great Furniture at Honest Prices. 5% Off Your First Order. Trusted by Australians. Free Delivery For All Orders. Afterpay & zippay accepted. Shop the #1 online furniture shop now!


Contact info

2.0

Poor

TrustScore 2 out of 5

82 reviews

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2.0

All reviews

(82)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy,great delivery

The mattress from 360homeware is a fantastic buy. Easy to order it online, delivery comes on time and unpacking isn't difficult. It is overall very comfortable.

October 2, 2020
Unprompted review
Rated 5 out of 5 stars

Bought a few things

We purchased a bed frame, mattress,bedside table and pillows. All have been good. They are all good quality and the price I paid is much less then what it goes for in stores

September 28, 2020
Unprompted review
Rated 5 out of 5 stars

Queen bed was super nice.

Received our queen leather look alike bed frame and are very pleased with it.
For the price we are super pleased.
Postage was also super quick considering we live in Rural SA.
Great job guys. Will be back soon to order a King for us.

September 26, 2020
Unprompted review
Rated 5 out of 5 stars

Mattress is 10/10

The service from this company was fantastic. And though it's hard to top, I can say Mary's customer service specifically was even better.

September 18, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. The company respond to my queries on time , delivery within time frame and product is excellent exactly what they are advertised 👍

September 8, 2020
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Cannot fault this company for their customer service. My item took a month longer to arrive than expected, however, 360 kept me updated all the way. They promptly replied to my messages, they offered alternate options and when I notified them that the item had been sitting with the courier as out for delivery the past 4 days, they promptly followed that issue up and my item arrived within hours of contacting them. Great service and great product. I love my new mattress. Thank you 360

September 4, 2020
Unprompted review
Rated 5 out of 5 stars

I purchased the Cooling Gel Hybrid…

I purchased the Cooling Gel Hybrid Tri-Foam Spring Euro Mattress Queen Size (Best Seller) and by far, without a doubt the BEST mattress I've ever owned. I wake up with no back, neck or shoulder pain at all! The bed gives adequate support to every part of your body. It's very comfortable to move around during the night because every position is comfortable. I have chronic pain and healthy issues, so this bed has exceeded my expectations. I actually look forward to getting into bed of a night now and getting up is harder, because the bed is sooo comfy. Excellent product. Few hiccups with tracking but once sorted, arrived overnight! My Adult son just brought one today, also... because they're that good! Highly recommend 👍

September 1, 2020
Unprompted review
Rated 5 out of 5 stars

Came Rolled up in a box

Have been having bad sleep for a long time, this 360homeware mattress has provided with so more more support and a better sleep. I have had my best nights sleep in a long time and was very surprised that it has arrived rolled up in a box. The Customer service was also brilliant in being very quick to respond to my questions and giving tracking.
Snezhana

August 19, 2020
Unprompted review
Rated 5 out of 5 stars

Bought the Roma PU leather gas lift bed…

Bought the Roma PU leather gas lift bed frame queen size ($377aud) free delivery.
Delivered the bed head with sides and other stuff separately. Took us 5hrs to put them all together ate dinner halfway 😁. A bit difficult to do it by yourself,2person must.

Overall great quality for the price. we love our new bed frame !!! Love being up a little bit. Not noisy at all so comfy 😁😁😁👍🏼👍🏼👍🏼👍🏼👍🏼

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

Mattress is Great!

Mattress is Great!
Bought a Queen size and at first it was a bit unusual, but once i got used to it after a few days this was by far the best decision. I have no regrets in purchasing this mattress. I love everything about it. I have now also purchased the same in King Single Size for my daughter!

July 31, 2020
Unprompted review
Rated 2 out of 5 stars

Happy but not Happy 😏

I ordered a king matteress, pillows and king bed frame, the matteress and pillows were delivered within 4 working days and we are very happy with those but as for the bed frame that arrived 2 weeks after ordering it and when we got it the boxes were all damaged and when we opened it the bed was ripped, when we contacted the company they said they will send out the piece that was damaged to replace it this took many messages back and forth, I was told it would be sent out the next day, 2 days later i was told the damage was minimal and would i like a partcial refund of $70? I said no because i don't want a ripped bed, i then got told they had to check if the piece was avaliable to send out then finally after more messages and lies of when it would be sent out I finally got the replacement piece 9 days later. They did however send 2 free pillows for the muck around but I don't like the way it was all handled they need to know the correct information before telling their customers what's happening with their goods.

July 31, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service and great value for money

I still can't believe the quality - how do they do it? And service we received was terrific. We received our new King Bed parcels, but the carrier had missed delivering one. I emailed at the weekend, not expecting a reply until Monday. Had a reply email immediately, which was followed up first thing Monday. Can't ask for better service than that!

July 30, 2020
Unprompted review
Rated 1 out of 5 stars

Be very careful when you decide to…

Be very careful when you decide to purchase from this online store. They make it out that they have stock you then pay upfront online afterwards they call you saying that there was no stock available and they try to sell you a more expensive product. When you tell them that you don’t want to buy the more expensive product and you want a refund they try to deceive you by saying they will give you a refund and then they stop replying to any of your messages or emails and it takes more more than 21 days for them to actually give you the refund and they only give you the refund after you file dispute against them. They ignore all your emails after you request a refund. They have no landline telephone number to contact them and the only way to communicate with them is by email and this makes it really hard when trying to chase the money they owe you. I do not recommend this company at all

July 23, 2020
Rated 5 out of 5 stars

Great customer service

They initially sent me the wrong bed but quickly rectified it. I got the Manchester gas light bed. It looks fantastic and all my friends have complimented my room because of it. Have already recommended 360 homeware to my friends.

July 22, 2020
Unprompted review
Rated 5 out of 5 stars

I just received my bedframe today i got…

I just received my bedframe today i got from you and it is amazing and so strong i absolutely recommend this wonderful company, great prices and great products and also great in helping you with tracking and whereabouts of your item I LOVE IT and will defintely be purchasing more in the near future!!! Thanks again 360homeware 😊

July 2, 2020
Unprompted review

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