3asleisure Reviews 

Bought a new to me Dethleffs MH from 3As in Jan, had a couple of warranty niggles and they’ve been sorted superbly by their after sales and service department…… speak as you find but I find 3As superb……. Special thanks to Steffan and Marie

What a nice people, made my experience of buying first motor home so special. Thank you so much guys, big shout out to Stephen for being so helpful
. Thanks Adam

Very helpful staff, made several visits to accessories store. Josh the assistant very polite and nothing too trouble for him.Always calls back with update on orders. Always a warm welcome.Well done.Keep up the good work.

Ok, we had the misfortune of buying a motorhome from 3as 2 years ago, when purchased they said they would mot and service it in a couple of months when due. This consequently happened, and on picking up the 48k motorhome it had an oily footprint on the bumper, and oily hand marks on the doors! And they thought this was an acceptable way to hand back my partners pride and joy! Anyway 2 years down the line, it has gone in for a service, and the garage informs me that although only on 17k miles it needs a new sump, as the last garage to service it cross thread the drain plug! It'd like chimps have been working on it! It's already had to have power steering pipes, and new aircon! Don't touch them with a bargepole!

Total bunch of Cowboys ,had a Whale space heater fault and they tried to charge me for work that was under Whale space heater warrenty ,stay well clear ,once that van leaves the forecourt your on your own ,be aware guys .

We bought our 2nd hand A-Class motorhome from Alyson at 3A's and the service we received was faultless. Alyson was so approachable, friendly and knowledgeable and was on hand to answer all of our questions (and there were a lot!). When we went to collect the motorhome the following weekend after viewing it, Alyson collected us from our hotel in Camarthen to take us to 3A's for our handover. After collecting our motorhome, the first time we went away we had a query about the heating system. We called Alyson and straight away she arranged for Wayne to carry out a video call with us - he was extremely helpful and sorted the query out with us. We cannot speak highly enough of 3A's and would certainly recommend them.

Won’t go into detail stay away it’s not the company it used to be !!!

April 23th 2024

I sent three videos to Alison 

Broken blind 

Door not locking or catching from inside 

Ripped vinyl in the bathroom 

Two days later April 25th Andy responds to say someone will be out to fix issues Monday 29th I also sent same videos to Andy as I did Alison.

He also agreed they would vinyl my whole bathroom for me in white and did I mind it not being the same as before, as to that I replied not of course I just would like it waterproof.

(Photos everdance)

Monday 29th come and Barry only wallpapered my left side of the bathroom not the whole bathroom, and wil wallpaper not vinyl????

April 26th I sent Andy a video of my latch of the outside to hold the door open was broken, fitting man has all the tools he needs to fix issues.

April 28th 

I sent a message to Andy to let him know that I had been cleaning the after having work done, I had noticed I wad missing 3 heating air vent covers  and also noticed they was also dirty, and Andy replied with they really shouldn't be (with a sad face) and that he had no idea why vent covers was missing 

(Photo everdance) 

April 29th 

I had messaged Barry to light him know of my bathroom light isn't working.

Had no reply 

April 30th I sent another message just to say I really want happy still with how the door wasn't locking from inside unless you slammed shut about 2 or 3 times before the latch was catching to even lock.

Had no reply even sent a video 

(Picture everdance)

2nd May 

I had water dripping from my front living room window after a night fill of rain, that video I sent to Alison herself. 

Andy message me later that day in May 2nd and told me Barry would be back on later that afternoon to seal the window!

2nd May I also had a awining man fit my awining for me as to my shock he told me I was missing my 2 outter side poles.

2nd May I message Alison to let her know that we may be missing a few and would she know anything about this??? Got no answer and wad left with a rube young lad on the phone stating that Alison isn't a awining sales lady and she DOES NOT deal with awining sales and slammed down the phone. 

May 2nd later that evening I sent Alison a message just to say that I am disappointed with our awining not being able to be complete due to us having me sold it and paid 1,800 to be told its incomplete.

May 3rd she replied with that she wasn't sure about poles I was missing as they had a problem before and on going problem with the awining company(dorema) she would ask the awining sales man to find out more information. 

May 3rd (evening)

I have popped in to the van for something and noticed a went window seem again where water had been getting through after Barry had sealed them???? 

I sent Alison a video right away 

Same evening May 3rd I sent Andy the same video, 

Also the next morning may 4th 

Told me is very sorry about this problem but there is nothing she could do till Tuesday 7th May as the work shop is closed.

May 4th Alison did reply back to me about the missing poles to complete the awining.

I was told I would need to add these in as a extra? At £80? After I spent 1,800 and wasn't told upon buying this iteam of such a large amount that I would need extras, to complete it.

May 5th 

Low and behold my front window was leaking again for the 3rd time? This time I had 4 places where it was coming in from and it was dropping in that bad I had to keep 4 buckets under the window all night.

May 5th I sent the video straight to Alison and Andy to raise my concerns really about

May 5th Andy replied with haven't sent my emails of evenerdance I have provided of the inundated problems I have had in these past two weeks and the same problem has come back tree times, I was meant with Tuesday morning first thing we will see what we can do about these issue.

Also removing all my living seating to protect from the water coming in I was meant with what I can only see and bird poo on the inside on my living room seating, 

That I also sent to Andy and Alison the same night May 5

Stay clear of 3As Cross Hands, I bought my swift caravan 840, brand new in 2021.
That's all I have had is problems with my caravan. I have had to take it back to 3As twice due to ongoing problems.
The first time I had a crack in the main skylight window in front of the caravan with water coming in, which took them 3 months to repair.
The second time it went back into the workshop, as water was coming in through the front window again, which caused damp on my window sill. This was caused through the seal on the front window which they sealed the year before, but had to renew the seal.
I have had Paul the fitter out to fit new blinds in the front window, which had broken, a new sink tap in the kitchen and new shower tap.
Now I have problems with the lights in my caravan, they come on and off randomly. There seems to be a short somewhere in the circuit, but they refuse to send a fitter out to check this for me. They want me to take the caravan back to 3As to be checked in the workshop. My caravan is sited with the awning up. Surely, a visit could be arranged to sort this problem out quickly.
I have been intouch with Swift direct, to which they won't do anything as you got to go back to where you bought your caravan from.
Over the last 2 years I have been in touch with trading standards, which was a great help with advice, now I am going down the same road with trading standards, as I'm not happy taking my caravan back for repairs once again, it's not like taking a garment back to asda.
So my advice is, the after sales is appalling and I am extremely disappointed.

Phoned up for some technical advice as I had no 12volt in my motorhome after having the vehicle battery changed, spoke to Wayne Jones, what a fantastic knowledgeable guy he is extremely helpful and helped me get it sorted on the phone, thank you so much.

I have never dealt with a more unprofessional company in my life. I purchased what I thought was my dream motorhome in February 2023 for 50k. Since the purchase I have only been out in it twice due to mechanical failure. It has had two (supposedly) new batteries and a new alternator in six months yet the vehicle continues to break down.
The after sales service is non existent and once I had paid for the vehicle in full they were not remotely interested in my problems.
I have been told on countless occasions that someone would ring me back and no one ever does, this is the same for e mails.
I have now had to cancel five trips away in the motorhome due to the on going issues. Camp sites have refused to refund me and I cannot get any reimbursement from 3As.
I have been constantly lied to over the last year and now I've been left with no other option than to seek legal advice.
Please avoid the stress, hassle and heart break and go elsewhere.

My A-Class motorhome was recently in for some warranty work as well as some body repairs caused by driver-error. The whole process which included an insurance claim was handled very smoothly by Stephen Cook at 3As. He sent me progress photos as the work progressed so I knew what was going on at all times. I was even collected from Carmarthen railway station when I came to collect the 'van. Couldn't fault the service. 10/10.

We had a problem with our washroom tap, we had no idea what type,size or make the tap was.
We spoke with Grace at 3 a,s sent a couple of photos, Grace identified the tap sent us photos of the proposed replacement. All looked good, replacement being Fed exed to us . Once again we have had great service from them.
Jim

Avoid at all cost, not to be trusted and should not be allowed to sell motorhomes, swift should be ashamed to use them as approved dealers, it’s embarrassing really, plenty of decent dealers around but good luck with the arrogance and customer service from this lot

STAY AWAY! I feel compelled to write this review because as a motorhome owner, I was shocked and saddened to hear about the service provided by 3As to a couple of friends who have reached out to us.

Within a week of purchasing their vehicle they began to discover a number of significant faults including a leak in the roof, the heater and hot water were not working, the water pump wasn't working, another pipe was leaking, the wifi system wasn't working, there was no handbook and the vehicle had not been registered.

The vehicle was taken back to 3As leisure who kept it for longer than the owners would have liked. After receiving it back they discovered some of the faults had not been rectified.

The vehicle was returned again and it was retained by 3As for some time. The owners had planned several trips which they were no longer able to take in the vehicle. They became disheartened with 3As leisure as they provided no reassurance as to when the vehicle would be repaired. Communication from this company became increasingly poor.

After further contact with the company the owners decided to reject the faulty vehicle after seeking legal advice and in line with the Consumer Rights Act. The company was notified accordingly.

Since then the company has refused to take back ownership of the vehicle and took it upon themselves to drive the vehicle to the owners’ house and place the keys through their letter box whilst they were out. This was done WITHOUT THEIR CONSENT.

In my view, the company has behaved in a way that could be described as INTIMIDATORY and AGGRESSIVE.

The matter remains unresolved and further legal advice is being sought.

We have just picked up our Coachman caravan from 3A's Leisure after it had been there for some insurance repairs, as well as an annual service and a new TV aerial.
The service manager, Stephen, could not have been more helpful and got everything completed in the allotted time and to a high standard. We were kept in the loop with several phone calls from Stephen informing us of the progress of the work.
We did not buy the caravan from 3A's, but can highly recommend the service that we received from them.
We will definitely be using them for future service work.

Bought a supposedly 'brand new' motorhome from these people in Oct 22 after a 6 week delay due electrical issues found before collection.
9 months later vehicle broke down, 11 weeks went by still no resolution. Tried to reject vehicle with dealer, no apology, not interested. Their exact words "you've had 9 months trouble free motorhoming what's your problem".
Turns out vehicle was unregistered but had arrived 10 months earlier and been on display when we were told it had just arrived and was a cancelled order.
Complete load of cowboys and liars, thank god we finally got Swift CEO involved who agreed to replace it.
Never again would I go anywhere near this place..
Please, please take your business elsewhere..

After sales service that was carried out was fantastic, great praise for the driver who had respect for grass/flowerbeds at hill park, when
Pentlepoir, when he returned the caravan, from a fridge repair.

Very polite and kind, and willing to answer any questions, very respectful of his surroundings.

J Tompkins.

Stay well clear of these clowns, water ingress front and rear of caravan, water that soaked my 3 year old daughter at 3 am. To which they found really amusing. Mouldy shower curtain, Mouldy fridge freezer. Mouldy cutlery drawer, fridge freezer doesn’t work on electric, battery terminals not even on battery, fire unit loose on wall, Bunk beds damaged. General cleanliness poor, my dog could’ve done a better job. Also refusing rejection of caravan. Now have to seek advise from solicitors

My husband and I are very impressed with the service we have had from Carol Ashcroft in Warranty. We contacted her when the screen door on our 2 year old Coachman Laser Excel 845 fell apart and sent her photographs of the door. This is the third caravan we have purchased from 3A's. Carol was absolutely brilliant, applied to Dometic for a replacement door, which has just arrived with us and kept us fully informed at every stage. She is a real credit to your company who we feel went above and beyond. We hope that 3A's appreciate how efficient and customer friendly she is. Derrick & Janet Harper-Watson