3asleisure Reviews 

Having experienced a few difficulties in getting my caravan repaired I contacted
Lucy Griffiths in the Warranty Department of 3A’s. She listened intently to my tale of woes, and assured me that she would do everything in her power to ensure that things would be resolved to my satisfaction. I had heard such reassurances before from others, but without any progress. This time it was different!
Lucy outlined a clear plan of action and importantly, kept me informed of the progress at each stage. Despite the odd set back, not of Lucy’s making, she ensured that the necessary work was completed.
I cannot overstate how grateful I was for Lucy’s calm and professional approach.
Thank you 3A’s for your assistance in this matter, and I’m sure you appreciate how important it is to have a gem like Lucy as part of your customer service team.
Many thanks once again.
Courtney Saunders

put a deposit on a caravan 4 months ago on the 10th september and have had only 2 calls since then. we were told would be 5 weeks in the shop to get checks complete and 4 months on we still do not have a caravan and communication has been dreadful.

have emailed to request my deposit of 1k back, wasn’t able to find details for a complaints dept.

very very unhappy with the service received

We went to 3as Leisure with a view to changing our motorhome fantastic facilities we were aided by Richard the salesman a very patient man who put us under no pressure at all and showed us at least a dozen vans all in superb condition we settled on the van we liked an Estusso7400 SB not only did he give us a fantastic part ex price he made sure everything was A1. When we went to pick up the van Ken showed us how to operate everything and that we had plenty of fuel great guy. I would urge anybody thinking of changing or buying to give these guys 1st chance.

We bought and took delivery of our Ford Auto-trail F72 4 berth motor home delivery on 01 December 2022. It’s probably a demonstrator with just 1000 miles on the clock registered only in May 2022. Services we had from Daimon, Alison, Stephan not least Steve, Manager were superb! They were very helpful and guided us through the whole process especially given our ages to make it a very happy experience throughout!
If you live in Wales, look no further when you have 3As Leisure just outside Carmarthen on A40 towards St Clears ! Simple.

For second hand vans, the safety check for our van was not completed, despite being assured that the van was fit for full usage, as one would expect from a motorhome. We could have died from carbon monoxide poisoning, had a relative not double-checked the gas for us. A window then literally fell off the van when we drove it locally while awaiting a part to make the gas safe when used in the van. No liability accepted by this company and having bought the van in August, the van remains with them in Carmarthenshire, still awaiting a replacement part. Very, very stressful communications. Very upset and so glad that we have a savvy relative. I do not wish to think what could have happened without him.

Over the years I have bought 3 caravans and 2 motorhomes from 3A’s. Without exception the after sales service is shocking. My Motorhome returned from an Elddis recall service minus part of the wing mirror assembly, my tool kit and spirit level. The bed was not refitted correctly causing damage to the fins on the heating system. Which ceased to work. The back of the living had to be removed for the repairs. Badly replaced with damage to cupboards and misaligned.

We’re they interest ? not a bit. Their after sales is the absolute pits. Unless your daft enough to give then carte blanch Needless to say I’ll be driving past their site and I suggest if you do deal with them. Get it in writing as I’ve never found they stand by anything verbal. Or better still go else where

I part exchanged my old campervan for a brand new Chausson campervan from 3A's on 1st Aug 2020. The sales team were great and there were no difficulties other than the delay in getting the van, due to Covid. We got it in August 2020.
Due to Covid we only did 2,500 miles in the first year. There were a number of minor problems that we hoped to get sorted out at the first service, but this is when we ran into difficulties. I rang them to book a service in early July and was told that the earliest they could do was late October and so the warranty would be lost. In the end they agreed I could leave the van with them on 31st of August and they would do the service over several days.
By this time I discovered several more problems and wanted to be clear with them about it because they were obviously under pressure (I assume the aftermath of Covid). The were 4 main issues:
1. One of the 2 shower drains was broken, the metal drain simply came away. The connection plastic had broken.
2. There was a leak coming from the shower sink via the bottom of the wall panel underneath the sink.
3. The leisure battery held little charge. It would go flat quickly and we would have to start the van to recharge it. It would last 3 to 4 hours with only the led lighting and occasional heater fan (it is a diesel heater and gas for fridge and water heating).
4. The connecting strip for the dining table to fix against the wall got broken.

When I rang them a few days after leaving the van with them they told me they had sorted the problems and done the service and I could pick it up. However the bill showed me that they had ordered some new parts for the shower and sink so I wondered how they could have fixed them. So before driving off I checked them. The sink still leaked and the shower drain was still loose. It ended up with and engineer gluing and siliconing the sink drain it until it didn't leak. The engineer that had assessed the van wrote on the summary that these parts needed ordering and noted the poor leisure battery voltage.
Anyway I assumed the van would be going back sooner rather than later so didn't worry too much. That was my first mistake!
Nothing happened for several months and eventually I rang them only to be told the parts are on order and they are still waiting. This went on until July this year when I decided to drive over and talk to them face to face. I also wanted to book the van in for it's second service.
The lady on reception who seemed to be in charge (I didn't get her name) seemed less than sympathetic with what was going on. She said she didn't know when the parts would be in and there are lots of delays. She confirmed that the parts were on order. I mentioned the leisure battery and she said that I should have asked about it at the first service as there is only a one year warranty on leisure batteries. I pointed out that the engineer recorded the low voltage so they knew there was something wrong. Anyway I booked the second service for the earliest time I could which is 21st Sept this year.
I began to have real worries about 3 As and wanted to check they had the booking and the parts were absolutely on order, so I rang a couple of weeks later. I couldn't speak to anyone who could answer and was told that someone would ring me back. Of course they didn't. I then went on their website and wrote using their site messaging service and had no response to that. Of course I have no proof of either the call or the sent message. Finally I tried to ringing Chausson to see if the parts are ordered but I cannot find a telephone number and when I messaged them with my request via their website they unhelpfully advised me to go back to the dealership. I then rang a different dealership in England. The receptionist there was very helpful. She said there are delays but typically 2 weeks to 3 months depending on the parts, but not a year. Their practice is to email customers every 2 or 3 weeks with updates. To be fair to 3A's they may be doing more than I am aware of but their poor communication and service practice gives me reason to doubt their honesty. I too have seen angry cutomers at reception and at the time I had no idea whether they were being treated badly or not but I am now highly suspicious. Lastly they have reviews on their own website, about 5 if I recall correctly and they are all excellent. I wish I had gone to Trust Pilot a lot earlier.

Absolute disgrace of a company. Purchased a VolksWagen Transporer T5 back in August of 2021..The salesman was wiling enough to take our £500 deposit for a £36,000 van on the day, however told us we had to wait 10 weeks (!) before we could actually take ownership of it. The reason he gave was because they had a backlog of services to due to Covid-19. Fair enough, but the van shouldn't have been on the forecourt "FOR SALE". He told us that we would have a 30 minute handover, as we were completely new to camper vans.
We had a look around it, and found a number of faults, ranging from cosmetic to electrical. We were assured these faults would be sorted before we picked it up.
10 weeks came, and it had to be put back another 3 days! When we finally got to pick it up - the Handover was a mere 5 minutes and the gent told us "It's yours, have a play with it, and enjoy" - REALLY??

The van had to be returned for various faults which had not been rectified, including a mark on the paintwork. and they offered us a very dirty "courtesy car". They told us it would take 3 weeks to sort. WHAT ON EARTH WERE THEY DOING WITH THE VAN FOR 10 WEEKS?!

No update from them in the 3 weeks, so I had to phone them and the response I had every time "Someone" will phone you back. Never happened, (and this was often the case) In the end I had to go in to the store, and was greeted by a very rude gentleman who said he had already spoken to my partner and for me to stop ringing because I had been calling almost on a daily basis, BECAUSE I WASN'T GETTING ANY UPDATES FROM THEM! So I went away feeling quite intimidated and like rubbish. Appalling attitude!
So we eventually had the van back, but the faults were STILL there!

We recently had an issue with the clutch - and took it back in. They told us because it was out of the 6 months warranty, they said they could fix it, but at our own expense which was over £2,000... We had only had the van for 8 months! We then had an independent garage quote us £1,200 to get a new system in place. One of the sales persons (if that's who she even was) told us they would possibly be able to meet us halfway with the replacement, but the mechanics told us in no uncertain terms, that this would not happen. Why say that if if wasn't going to happen!!!?
Oh ....and then following a conversation I had with the sales guy - I came back and repeated part of what he told me, and apparently he got called in and had a row off the manager! Something I said got miss-interpreted by the same woman who told us we could help with the payment, and that got fed back to the manager. We were the surrounded by at least 4 "managers", who were very intimidating and threatened to call the Police on us if we didn't leave! We were not being threatening, or abusive in any way whatsoever, I merely tried having a conversation with the sales to clarify the feedback had been completely blown out of context, but I didn't have an opportunity to do so! We are now in the process of seeking legal advice against 3A's.

*Some* rude staff
Horrendous customer service

Disgraceful treatment for buyers .......i was looking at buying a camper and was in the background while I saw more than three people complain ! And one gentleman WELL he got treated Disgraceful by a member of staff .Thank god I heard all that went on before buying one as aftercare is disgusting 😒 be very careful if you go there as I now know not too ....

Avoid this company promised us our new van October 2021 said waiting on windows November 2021
Said we have it for Christmas no
Because they were waiting on electrical white goods
Caravan turned up February 2022 the 9th was told once PDI check had been done we can collect then they said can’t fit us in until April
They took the £1000 deposit in September 8mths for a caravan they said they could have ready in 4wks
They lie they lie and yes they lie
REPLY BACK TO A3
We looked at other caravans purely because we came to see ours we had no intention of purchasing another 1 from you after the hassle you caused through the 1st sale you need to see someone
you had taken a £1000 off us in September 2021 and promised we would have the van in October 2021 you did not mention delays by Elldis when you had taken our deposit even 1 of your employees said I can’t understand why 3As had taken deposits off so many customers knowing they could not achieve delivery you are disgusting you lied on so many occasions
Unbelievable the lot of you we were not prepared 2 wait another 2mths for a PDI EVEN THOUGH THE CARAVAN WAS READY FOR US AS YOU PROMISED AGAIN AGAIN AGAIN
YOU STRESSED MY WIFE AND ME TO THE LIMIT
Plus you have lied again you only offered is our deposit back in February but we said we would wait 10 days for pdi but then you said April that’s when we asked for our deposit back

A big thank you to Steffan at 3As, after taking proud ownership of our new Bailey Motorhome. From our first inspection Steffan sorted out a couple of things that we needed addressing, nothing was to much trouble for him. We did have to wait longer than expected for our Motorhome but this was due to a part delay from the manufacturer which was no fault of 3a leisure. When the part arrived our motorhome was delivered directly to us with no hesitation, spotlessly clean. We couldnt have asked for a better service. Thank you Steffan and all the team at 3as.
Dave and Chris Astle

Went to trade our van in with a newer 1,give me a price for mine but told them to come look at mine first for a proper price as we are only sited down the road, never turned up, don't think the sales guy could be bothered

0 STAR RATING ~ FOR RICHARD ANDERSON
VERY POOR ATTITUDE TO CUSTOMER SERVICE I AGREE WITH THE OTHER COMMENTS LEFT HIS ATTITUDE SUCKS YOU ASK A SIMPLE QUESTION AND GET P##S POOR ANSWER FROM HIM RECENTLY PURCHASED A BRAND NEW MOTORHOME FROM 3A'S DOES NOT KEEP YOU INFORMED ON THE COLLECTION DATE PROMISED
TRAVELLED OVER THREE HUNDRED MILES BACK AND FORTH FROM OUR LOCATION TO GET ANSWERS, THESE MOTORHOMES SELL THEMSELVES IN THIS CURRENT CLIMATE OF NOT BEING ABLE TO TRAVEL ABROAD NO NEED FOR A JUMPED UP SALES PERSON TO MAKE GOOD MONEY ON COMMISION. JUST TO BE HONEST ON THIS MATTER THE OTHER SALES STAFF WERE DIFFERENT AS WAS THE HAND OVER WITH THE ENGINEER CLEAR AND CONCISE INFORMATION ,
IN MY VIEW 3A'S WOULD BE A BETTER COMPANY WITHOUT HIM

Avoid this company like the plague . Shameful treatment experienced today and would never go there again to buy a Caravan . We ordered a new 2021 Buccaneer last year at a cost of £36 k and when it eventually arrived it was clear there were serious flaws so we asked for identified faults to be addressed . Assured this would be done we waited and waited then we were told eventually we could pick up said Buccaneer today, August 2021 just in time to go away on Sunday to a site we have already paid for and desperately need following a family bereavement . NOOO they said you cannot have said caravan and refunded our deposit much to our shock and dismay ( we had taken time off work to collect said caravan and it was hitched to drive off) Appears to us that our complaints although justified were not accepted and they decieded to refuse to sell us the caravan we ordered and had turned up to pick up and rectify the faults . Shameful and unprofessional behaviour , salesman Richard was totally unprofessional and downright rude . We will never go there again or recommend this company and intend to seek legal advice as we have incurred personal loss and un necessary disruption to both our professional jobs and personal life.

Would steer well clear.
We put a £3000.00 deposit on a motorhome in October 2019 which we knew wouldn’t be ready until the Easter of 2020. Then COVID hit! We never heard anything off 3A’s until I eventually managed to speak to someone in July. I was told the MH wouldn’t be ready until hopefully the beginning of August but in reality would be more like the end of August. We did ask if it hadn’t been registered if we could wait til September snd have the new reg on. Not a problem. All the time it is myself phoning them, I did have a moan to the manager about their customer service by 11th September we still hadn’t got a collection date and when I spoke to Richard the sales person he offered to keep the MH over the winter as it still hadn’t been registered and that we would have have a new reg on March and wouldn’t be loosing out on the warrenty as over the winter we prob wouldn’t be using it. But would need to pay some more off All of which made sense. I agreed to this but no invoice was sent over. I then had a phone call asking if I could send a copy of the order form as they’d lost mine (not sure where they got my email from as only place they could have got it from was the order form) and also asking if I still wanted the MH. Yes of coarse I do!!
We are now into March of 2021 and get a phone call to say our MH is ready. Do we still want it as they could sell it wasn’t a problem if we didn’t want it as they could sell in on. NO WE STILL WANT IT!!
Unfortunately we were still in lockdown and although advised that they could give us a letter to cross into Wales to collect we would have had at least a 7 hour round trip. So asked if we could collect it later when lockdown was lifted as we wanted to stay overnight to break the journey up it was all agreed and we arranged for 22nd may Yay.
After 3 weeks of trying to got the registration number and me finally loosing my rag snd speaking to the manager the sales person I was dealing with finally admitted that they had sold our MH. I was fuming to say the least and obviously I was gutted about losing the MH the kids were so looking forward to our planned trips. They couldn’t tell me when they sold it?? how long were they planning on dragging it out? All the time they had hold of our £3000.00 No signs of an apology or offer to supply us with another model like we had ordered.
We did get our deposit back and are looking to get another MH but will not be having any dealing with this company.

Cannot recommend these guys highly enough!
Bought a 2008 Coachman from them ready for the new season and took our trusted little old van in part ex at a fair price.
Dealing with Steffan from start to finish was a breeze, cannot find a more helpful and honest guy. As we were unable to visit to see the new caravan due to Covid, Steffan took the time to do a walk around video so we could see it before deciding.
The delivery of our new van was bang on the time arranged and was sited within minutes.
We thought we had an issue with the van but turned out to be an oversight on my behalf but on calling the service department, they were very helpful and knowledgeable.
So if you're looking for a new or second hand caravan or motorhome, check out 3 A's!
Fantastic people!

Well if it were possible they would not get 1 star let alone 5.
Went there to view a used motor home recently and was happy to sign a deal with them to part exchange our own van.
The deal that was signed by both parties was £43.995 for the purchase, £25,000 p ex and £1000 deposit leaving a balance of £17.995 to pay on 22nd August 2020.
We were very happy with this deal and enjoyed a free coffee and piece of cake at the cafe there before setting off to inform our good friends of our delight.
Half way home our phone rang and the salesperson told us that he had made a huge blunder and that he was £10.000 short on the deal.
We asked how so and he said he should only have offered £15.000 for our van. Now the irony here is that when he offered us the figures for p ex my wife enquired of him "what, without even seeing our van" and his almost comical retort was " well if you turned up with cab and just a chassis I wouldn't be happy" and thus the paperwork was signed.
I asked him to get his boss to ring me and that is when things went from bad to worse.
His boss Richard is the most rudest and loathsome man I have ever had the misfortune of dealing with. His opening gambit was "you must have known that your van wasn't worth that much" saying it over and over when I told him that we had absolutely no input in setting the p ex figure whereupon he resorted to insults by telling us that we would like to see the salesman sacked and that it demonstrated the kind of people we are.
Charming I'm sure, definitely demonstrating his lack of PR expertise and business acumen with that one.
I responded by saying I did not take kindly to emotional blackmail whereupon he lost it and shouted "well your not having the van its back up for sale and slammed the phone down.
Bottom line is AVOID THESE UNSCRUPULOUS PEOPLE AND DON'T DEAL WITH THEM. IF THEY CAN SO EASILY DISHONOUR A SIGNED DEAL THEN THEY CAN AS EASILY DISHONOUR ANY OTHER PROMISE OR COMMITMENT.
In response to the grossly in accurate reaction by 3as trying to portray us as liars which further demonstrates how devious and dishonest they are. The details we gave of our van for PE were accurate and unequivocal, we even told the sales rep it had no mot and an oil leak. Still have the invoice as testimony to details given.

Reply from 3a's Caravans
28 Aug 2020
We are sorry that you feel this way however, the model & vehicle part exchange details you gave to the salesman while you were negotiating your new purchase were inaccurate. When cross referencing those vehicle details with complete and accurate vehicle details, a discrepancy was found and it was evident that the details you gave were not for the model you said you owned. The true and accurate valuation was given to you in accordance with the correct vehicle/chassis/model details relevant for your motor home.

I have just purchased a 2019 Coachman Pastiche 470 from this Company in South Wales, and today it arrived on my drive in Leamington Spa. Fully serviced, with lots of goodies. I cannot say enough good things about my buying experience with them. Salesman Steffan Gooding was tremendously efficient, friendly and helpful during the whole process. He produced excellent hand over videos for all services in the caravan, and out. Despite the distance, I would not hesitate to use them again, and would gladly recommend them to family and friends.

We have just bought our 1st family caravan from 3As leisure, we were helped by Damon in choosing which caravan was the best for our family, he was so helpful from start to finish. We arranged to collect our caravan last weekend after lockdown, we were met by a friendly gentleman called Charlie, who was amazing and was so knowledgeable especially after we told him we had never owned a caravan before, after our walk through we hooked our car up ready to go and after checking our lights, the electrics on our car were not working, during this time I started getting upset and a lovely gentleman called Richard came to check if I was OK, he could see how upset I was and after a discussion with his boss offered to deliver the caravan to our home address at no charge to us. If we were unable to get another car to tow the caravan home. We were unable to do this so our caravan was delivered to our home on Tuesday.
I can't thank the whole team at 3AS enough for what they have done for our family, and would have no hesitation in recommending them to anybody.. Definitely 5☆☆☆☆☆ from us.

We have just bought a new family caravan from 3a's leisure. The communication with them has been excellent, Steffan was patient, helpful and quick to respond to any queries we had. Would highly recommend!