Went to pick up a new bike I had purchased online "Click and collect", I was expecting it to come in a box and I would have to assemble it, it was already assembled when I got there, they to... See more
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I was looking for a specific item on line and was very happy to discover that it was stocked at 99 Bikes in Capalaba. I ordered and paid online for click and collect. In less than an hour I had confir... See more
I purchased a pedal orion then realized I needed an ebike for my current location 99 bikes happily refunded my purchase and gave me a sizable discount for my ebike excellent customer service
Was out bike riding with my son and the bike chain came loose. Luckily we were close to the store and we stopped in to get some help. Service was prompt, friendly and they made a few adjustments and r... See more
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Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
1 Moreton Bay Road, 4157, Capalaba, QLD, Australia
- (07) 3569 2856
4.2
Great
86 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Got what I needed .. when I needed it
Ordered some new tyres... they had them in under 2 days... and they were friendly and knew imediately what I was there for
June 9, 2022
Expert advice and great customer service
June 8, 2022
Reply from 99 Bikes - Capalaba
Thanks so much for the amazing review!
Excellent service and attention to…
Excellent service and attention to detail. Nothing was any trouble to answer.
Well done Capalaba 👍
May 26, 2022
Reply from 99 Bikes - Capalaba
Thanks for the amazing review!
Placed my order online.
Placed my order online.
It was ready to collect in a short time.
The staff were friendly.
Everything went well
May 21, 2022
Reply from 99 Bikes - Capalaba
Thanks for the amazing review!
Hope to see you back again soon.
Fantastic service, as always
Big thanks to 99 Bikes Capalaba for their excellent service this week. I explained I was on a tight time schedule and they got straight to work. My bike is again a pleasure to ride. Keep up the great work.
April 29, 2022
Unprompted review
Reply from 99 Bikes - Capalaba
Thanks so much for the great review Roger :)
See you in store again soon hopefully.
Norco Scene 3 and Merida Crossway 20 -great staff and bikes -highly recommend
We've bought two bikes in the last month from 99 Bikes at Capalaba .
Jayden served me and helped me choose between three bikes - ended up choosing the Norco Scene 3 in size small , I'm a 52 year old woman , 161cm and this bike suits me perfectly .
My husband was served by Troy and ended up choosing the Merida 21 Crossway 20 - hes really enjoying riding it .
We also chose helmets, locks , racks , baskets and a rear Topeak bag , and bought the Thule Express Car Rack which couldn't be easier to use >
Very happy customers - great staff
April 21, 2022
Reply from 99 Bikes - Capalaba
Thanks so much for the amazing review, Claire! We are so happy to hear how thrilled you and your husband are enjoying the new bikes and all the accessories. Happy riding!
Great service and advice
April 10, 2022
Great concept to deter thieves
Easy to put on a bike, excellent concept to deter a thief; excellent product for the peace of mind.
March 31, 2022
Unprompted review
Service was average and business not valued
Service was average and I didn’t feel as though my business was valued. It also didn’t help that the products I wanted weren’t available and I ended up buying online anyway. Should have saved myself the trip to the store.
March 21, 2022
Reply from 99 Bikes - Capalaba
Hey Andrew,
Thanks for the feedback, really sorry to hear that you didn't feel you were valued as a customer that is not what we are aiming to achieve.
If you could please email us at help@99bikes.com.au with some more information we would be happy to pass this onto the respected store as a learning experience to improve our customer service.
Once again really sorry that this has happened.
Very knowledgeable and helpful staff.
February 12, 2022
Great service and price.
Great service and price.
Click and collect from a local store was also great in these uncertain times.
Local store service by Rick was exceptional.
I’ll be going back to this store in the near future and using 99 bikes online also.
Thank you 99 Bikes!
January 23, 2022
The team takes care of my bikes
The team takes care of my bikes really well, and ensures that I am satisfied with the service I receive. The products they sell are competitively priced and high quality.
December 8, 2021
eBike First Timer
Bought an eBike for my son. Not knowing much about the bike, Rick was great in explaining how everything works and what I needed to do to take care of the bike.
December 3, 2021
Only spent $50 online to be picked up…
Only spent $50 online to be picked up at the Capalaba store. Close to 2 months later, still have not received my purchase. Have not had a phone call, have not had a text message, have not had a message left on a missed phone call. Have not even had an email. And I know you have my email, cause I'm answering this review, and I receive daily sales notices. You may as well broke into my house and stole my wallet. The worst service by anyone I've dealt with in any service, that includes the telcos. Extremely hard fail
No I won't be picking it up at my earliest convenience. They have my address, they can deliver it free of charge at thought earliest convenience.
November 4, 2021
Reply from 99 Bikes - Capalaba
Hi Tony,
Sorry to hear that you have not heard from the store. We have checked your order and it is showing ready for collection. You can head into store at your earliest convenience to collect your order.
I just bought my new bike today from 99…
I just bought my new bike today from 99 Capalaba store and I got what I wanted.
The staff was attentive, helpful and excellent services.
I recommend for anyone who wants to buy a bicycle.
Sisi 👍
October 30, 2021
Unprompted review
Dirty scratched bike
I recently purchased a brand new mountain bike on line from 99 Bikes to click and collect from their Capalaba store. Due to a few issues I was unable to pick it up myself and had my brother in law collect it. When he got there, he received the bike and took it out to his ute. As he was loading it, he noticed the bike was dirty, had numerous scratches all over the frame, handle bars and seat, and was definitely NOT a brand new bike. After a couple of calls and photos sent to me, he returned the bike to the shop. I ended up speaking to the associate who was dealing with the sale and after a brief discussion he agreed the bike was not new and likely to be a returned one. The associate could not offer the same bike in the time frame I needed it but did offer a similar bike at a discounted rate. Whilst I appreciate the service provided once the issue had been identified, I find it very hard to believe that no one bothered to check the bike when it was delivered to the store and no one bothered to check the bike was in a saleable condition as advertised before it left the store. I was lucky that my brother in law is an experienced bike rider and noticed the poor quality of the original bike. I will not be using 99 Bikes again.
October 25, 2021
Reply from 99 Bikes - Capalaba
Hey Dave,
Really sorry to hear that your experience with our Capalaba store was so poor, we take pride in our bikes, and to hear that is quite concerning. Unfortunate that we weren't able to sort something out for you. If you would like to take matters further please call us via 1800 990 523 and we would be happy to help.
Alway excellent service at Capalaba.
October 19, 2021
Click an collect in 2 weeks
Click an collect in 2 weeks! Supposed to be available in 4 days….it took 2 weeks! Staff didn’t have a clue, need some more training👉🏾
October 12, 2021
Reply from 99 Bikes - Capalaba
Hi there,
I am very sorry for the negative experience.
Are you able to reach out to us at help@99bikes.com.au with some details relating to the order you are referring to?
Unfortunately the order reference tied to this review is for a phone case that was ready marked as ready for collection the next day after the order was placed.
We look forward to hearing from you!
Have a great week!
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