Order completed as requested and updates on delays were provided to keep me informed.
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See what reviewers are saying
Received good advice by phone and it was easy to reserve the bike rack. A staff member helped me carry several boxes out to my car.
Company replied
Ordered the helmet on-line with in-store pick-up. The item was in-stock and in-store, so easy enough. Price was good, I could collect it without having to wait for postage, so apart from not getting e... See more
Appalling customer service. Very disappointed... My wife and daughter went into the store to purchase new tubes and tyres for my daughter's bike on 11 January. When installing them, I n... See more
Company replied
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
240 Moggill Road, 4068, Indooroopilly, QLD, Australia
- (07) 3568 5875
4.2
Great
86 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from 99 Bikes - Indooroopilly
Hi Jon,
Thanks for the kind words!
Reply from 99 Bikes - Indooroopilly
Thanks so much for the great review!
Great service
Ordered online and item arrived in a timely fashion and was immediately notified it was ready to collect. Collection was a breeze being in and out in under 5 minutes.
June 15, 2022
Reply from 99 Bikes - Indooroopilly
Thanks Daniela,
I'm so glad the team at Indooroopilly were able to help out and get your order to you so quickly.
We can't wait to see you in store again soon.
Have a great day!
Excellent service and support
Had an issue with an online purchase (Wahoo Tickr) and returned it to my nearest store.
Although really busy, staff were very helpful and exchanged for a new unit - excellent example of seamless integrated service and support.
Many thanks
June 15, 2022
Reply from 99 Bikes - Indooroopilly
Thanks so much for the great review, glad we were able to sort this out for you on the spot!
My order was lost
My order was lost. I had to chase up and no real urgency or assistance to rectify after a mistake was made. I spoke directly to shop and they just blamed someone else in the team. I understand mistakes occur, but how this is fixed and the customer service from here on can still maintain a happy customer.
March 18, 2022
Reply from 99 Bikes - Indooroopilly
Hi Paul,
I am so sorry to hear about this. From the order reference I have been in contact with both the Indooroopilly store as well as our Brisbane CBD store to find out a little more.
Shortly afterwards I have since spoken to your partner Louise who has provided a little more information for me also as her number is linked to the account..
Firstly I am extremely sorry for the stock error, however I am glad the helmet has now been successfully collected.
As mentioned to Louise, I understand this does not make up for the negative experience, however as an apology and a token of appreciation for your understanding I have sent her a $30 online voucher code for you to use on your next online order when logged in on the website.
If there is anything else we can do in the meantime however, please do not hesitate to reach out to us on help@99bikes.com.au, or 1800 990 523.
I hoe you both have a great weekend!
Great Customer service
Great Customer service
The store manager went above and beyond to find me a bike and get it to me on time. It had a few issues that were sorted under warranty during the first service.
You can visit this store at any hour of the day you are always looked after by a great team.
March 10, 2022
The bike is wonderful
The bike is wonderful, my son loves to ride it.
But the brakes were a problem from the start ... the wired aluminium contraption is not integrated in well to pull brake pads. They broke in less than a week of purchase... 99 bikes did repair it all for free. But the hassle to go back and also the extras for it could be avoided.
February 20, 2022
Reply from 99 Bikes - Indooroopilly
Hey Namrita,
Thanks for the feedback.
Really happy to hear that your son loves his bike.
We are quite concerned to hear about the breaks not working properly.
Could you please reach out to us via help@99bikes.com.au with some more information about the situation?
Items were available next day from my…
Items were available next day from my local 99 Bikes, so excellent service and pretty good price to boot. Thanks again guys!
February 9, 2022
Indooroopilly store staff are amazing
Indooroopilly store staff are amazing. They know their stuff, happy to help you no matter what you are buying. No hard sell, they actually listen to you and help you buy what you need & what is best for your skills & abilities.
Bought my bike and accessories all from this store. The boys were always helpful and happy to assist me.
Would recommend Indooroopilly store anytime. They are the best!
February 5, 2022
Light, comfortable and can hear danger
After suggestion from someone who was happy with Aftershokz, I researched them and decided on the Air model. 99 Bikes had a very good deal on them, and the Indooroopilly store had them ready to pick up almost immediately after ordering.
In use, the Air is not loud and if there is traffic noise, then they are overpowered. Plugging an ear from outside noise can be a workable compromise and they provide a pair of ear plugs. On the road in the evenings, volume is fine and no surprises from something behind you.
They are light and secure compared to all the in-ear headsets I've used over the years. After a couple of hours, the pressure gets a little annoying.
I've had no issue with battery life for 2-3 hour walks, and recharge times have been quick.
Really pleased with my purchase.
February 4, 2022
Cateye Velo Plus Wireless (Vt235W) - Black
Good service from 99 Bikes, but product a wireless bike computer, appears to sometimes lose wireless contact with the sensor while riding, then after a while catches up but gives incorrect totals.
January 30, 2022
This is an absolute scam
This is an absolute scam, go next door to giant if you like to not waste money.
January 21, 2022
Unprompted review
Reply from 99 Bikes - Indooroopilly
Hey,
Thanks for reaching out. If you could get in contact with the team at help@99bikes.com.au in order to resolve this, that would be great.
Very happy with the service at 99 Bikes…
Very happy with the service at 99 Bikes Indooroopilly. I ordered some stuff online that sadly wasn’t suited to my bike . Very easy exchange and refund in store no issues at all.
January 18, 2022
Very efficient delivery service.
January 4, 2022
Kind and welcome store staff
Very helpful customer service, kind and welcome staff. A few delays and clarifications at the checkout, but nothing major. Felt a bit of pressure to purchase gold membership, after I’d declined a few times. Recommend you reevaluate and consider bestowing it to recognise those who spend over a certain amount per year.
December 23, 2021
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. They would suggest the best option but also tell you the others available. I loved that they talked to my 12 year old son as a mountain biker and not a kid. My son now refers to the staff when we are talking anything technical for our bikes
December 20, 2021
Fantastic service as usual
Fantastic service as usual. I was even given a phone call to confirm my order was on its way.
October 20, 2021
Easy purchase and pickup
Tyre was competitively priced. Bought online click and collect. Tyre ready within hours. Pick up same day. Hassle-free purchase and pickup
September 2, 2021
Excellent Service
Really happy with the young man that served me. Very helpful and friendly. Definitely recommend this particular store.
August 27, 2021
PERFECT!
The product I ordered was easy to assemble and prompt in the delivery. It is perfect for training indoors! Thank you
August 26, 2021
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