Order completed as requested and updates on delays were provided to keep me informed.
Company replied
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See what reviewers are saying
Received good advice by phone and it was easy to reserve the bike rack. A staff member helped me carry several boxes out to my car.
Company replied
Ordered the helmet on-line with in-store pick-up. The item was in-stock and in-store, so easy enough. Price was good, I could collect it without having to wait for postage, so apart from not getting e... See more
Appalling customer service. Very disappointed... My wife and daughter went into the store to purchase new tubes and tyres for my daughter's bike on 11 January. When installing them, I n... See more
Company replied
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
240 Moggill Road, 4068, Indooroopilly, QLD, Australia
- (07) 3568 5875
4.2
Great
86 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Alec from Indooroopilly shop was really…
Alec from Indooroopilly shop was really helpful in advising me on the bikes that i was looking for my family. End up buying 5 bikes and a scooter.
Great customer service.
April 18, 2020
Unprompted review
Prompt click and collect service
Prompt click and collect service. Staff at Indooroopilly Store are very friendly and helpful.
April 15, 2020
Unprompted review
Click and collect was so easy and so…
Click and collect was so easy and so fast.
April 14, 2020
Unprompted review
So disgusted
So, I rate the customer service good for my first interaction but disgusted for my second.
I came to store on the Sunday to purchase a helmet to which I advised the gentlemen that is was for my daughters birthday on the 14th of April. After getting home with the helmet only travelling in my back seat, returned to attempt a refund as I had found out my daughter has already got one from another family member.
The gentleman whom claimed he was the manager was rude, abrupt and not understanding at all.
The gentleman also blamed me for being “my fault” that I couldn’t read the tiny font showing on the paper which states no refund due to not having my glasses.
I stood in store, whilst I contacted online enquires to which I was advised it is a store discretion to complete this refund.
(So technically the gentleman COULD have completed the refund transaction).
I am personally in sales and of this gentleman was to be the face store manager of my store I was be very swiftly making fast changes.
Disgusting customer service, just as well the online store have offered for me to send my product to them and they should be able to complete the basic transaction requested.
April 8, 2020
Unprompted review
Reply from 99 Bikes - Indooroopilly
Hi Ashleigh,
Thank you for providing feedback on your most recent shopping experience with 99 Bikes. I'm sorry to hear that you had a negative experience with us. We really appreciate your feedback as it helps us to improve our customer service.
I apologise for your experience in one of our stores. Please understand we have had to put extra measures in place during government COVID-19 restrictions and this is to ensure the safety of both our sales consultants and customers.
We'd love to have another chance to serve you better and if you still require assistance please don't hesitate to contact us on support@99bikes.zendesk.com and we will be happy to help.
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