Order completed as requested and updates on delays were provided to keep me informed.
Company replied
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See what reviewers are saying
Received good advice by phone and it was easy to reserve the bike rack. A staff member helped me carry several boxes out to my car.
Company replied
Ordered the helmet on-line with in-store pick-up. The item was in-stock and in-store, so easy enough. Price was good, I could collect it without having to wait for postage, so apart from not getting e... See more
Appalling customer service. Very disappointed... My wife and daughter went into the store to purchase new tubes and tyres for my daughter's bike on 11 January. When installing them, I n... See more
Company replied
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
240 Moggill Road, 4068, Indooroopilly, QLD, Australia
- (07) 3568 5875
4.2
Great
86 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome service!
Awesome service! Thanks so much for going above and beyond to help get our contactless order to us during quarantine. 👍🏻
August 13, 2021
Very friendly and helpful staff
Very friendly and helpful staff. They also let me return/swap my initial helmet which was to small without any issue or awkwardness. Love the helmet too so all good!
July 12, 2021
Just great service!
Just great! Helpful and a real end to end service (especially as I know nothing about bikes!)
June 20, 2021
Good service
March 31, 2021
We found the advice and guidance from…
We found the advice and guidance from Mike (apologies if I have got your name wrong) easy to understand for both my teenage boys and myself, informative, non-patronising and first rate!
We will definitely come back!
March 15, 2021
Unprompted review
5 stars
Super straightforward transaction, with expert advice provided in a friendly, enthusiastic manner - making a novice feel right at home! Love my new bike! It's the most comfy, rad ride around.
March 2, 2021
Unprompted review
Great service!~
Always very satisfied and happy with the level of service and professionalism at the 99 Bikes store at Indooroopilly!
February 25, 2021
Unprompted review
Clare has wonderful customer skills
Clare has wonderful customer skills. She is pleasant natured, patient, possesses product knowledge, is efficient and she has good communication skills.
February 25, 2021
Unprompted review
Clare
Clare, was so helpful in choosing a bike for my 13 year old.
Clare engaged my son in conversation accessing his needs and wants to find the best bike for his requirements.
February 6, 2021
Unprompted review
Excellent service as always Thanks Tom
January 21, 2021
Unprompted review
Terrible service experience
January 19, 2021
Unprompted review
Reply from 99 Bikes - Indooroopilly
Hi Robert, thank you for your review.
We're constantly looking to improve, and would really love to hear your feedback! Please could you contact us to discuss this matter further: helP@99bikes.com.au
Max and the team went above and beyond…
Max and the team went above and beyond for me. Amazing service!
January 5, 2021
Unprompted review
Out of this world service
Matt was absolutely incredible! I couldn’t be more thankful for his help and guidance, he took the time to explain everything to me.
January 4, 2021
Unprompted review
Fantastic staff
Fantastic staff, knowledgeable and very helpful!! This is the second lot of bikes we've bought our growing boys. We would never shop anywhere else!! Great job guys, great service!!!!
January 2, 2021
Friendly service and great advice at a…
Friendly service and great advice at a competitive price! Couldn’t ask for more.
December 31, 2020
Unprompted review
Awesome work!
Needed a whole lot done at very short notice (service, rear wheel, rear cluster, chain rings, gear cables, brake pads, rotor..)
Thanks for doing an excellent job and turning it around in a day! Bike is riding like brand new 😎
December 30, 2020
Unprompted review
Go see Will at 99Bikes Indro
Will was highly professional, knowledgable and friendly. I appreciated the way he explained my options to me in a non judgemental and positive way.
December 28, 2020
Unprompted review
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