Order completed as requested and updates on delays were provided to keep me informed.
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See what reviewers are saying
Received good advice by phone and it was easy to reserve the bike rack. A staff member helped me carry several boxes out to my car.
Company replied
Ordered the helmet on-line with in-store pick-up. The item was in-stock and in-store, so easy enough. Price was good, I could collect it without having to wait for postage, so apart from not getting e... See more
Appalling customer service. Very disappointed... My wife and daughter went into the store to purchase new tubes and tyres for my daughter's bike on 11 January. When installing them, I n... See more
Company replied
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
240 Moggill Road, 4068, Indooroopilly, QLD, Australia
- (07) 3568 5875
4.2
Great
86 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EScooter repair
My eScooter from 99 bikes was just out of warranty from the manufacturer. Although I had to pay for the parts from the manufacturer, 99 bikes fixed it for free rather than sending back to manufacturer saving me around $200. Thanks everyone at 99 bikes you were all very helpful and I will be buying from you again.
December 15, 2020
Unprompted review
I find the staff at 99 Bikes…
I find the staff at 99 Bikes Indooroopilly (and the other Brisbane stores I have visited) are always really helpful. Don't be put off by this being a chain, if you haven't been to one of the stores I recommend you give them a try.
December 10, 2020
Unprompted review
Great service
Thank you for the great servicing! My bike feels like new and really great to ride again. Thank you
December 10, 2020
Unprompted review
Prompt competent work.
I brought my bike in on Saturday afternoon with a broken internal deraileur cable. They replaced both deraileur cables and the chain overnight. The bike was ready when the shop opened Sunday morning.
November 29, 2020
Unprompted review
Nothing but praise for the team at…
Nothing but praise for the team at Indooroopilly. They always give me fantastic customer service and give the best advice. Special mention to Tim who looks after me every time I need assistance.
November 19, 2020
Unprompted review
Perfect very fast postage & great…
Perfect very fast postage & great product
Very happy
November 11, 2020
A little disappointed at being charged…
A little disappointed at being charged $25 Labour to change a cassette on my Wahoo Kickr (5 min job) while booking in a bike service and buying yet another $80 worth of accessories. Im a loyal 99 Bikes supporter but the add on charged are excessive.
October 25, 2020
Unprompted review
Reply from 99 Bikes - Indooroopilly
Hi Andy,
I'm sorry to hear your were disappointed with the charge to fit the cassette to your Wahoo Kickr. Were you advised of the charge prior to fitting the cassette? If you can provide some details of the sale to us at help@99bikes.com.au, I will pass on your concerns to the relevant store to investigate.
Top Service
Great service. Very friendly and provided really helpful additional advice about a related accessory
September 23, 2020
Unprompted review
Reply from 99 Bikes - Indooroopilly
Hi Ben,
I'm so glad to hear we were able to help you out! I hope you have a wonderful day and enjoy your new purchase.
Sure, have 5 stars!
Not got my chain and sprocket yet after 3 weeks, but I'm sure they'll be great!
August 16, 2020
Unprompted review
Reply from 99 Bikes - Indooroopilly
Hi Dan,
I have sent you an email to discuss this further. Thanks.
Great in shop help
July 19, 2020
Unprompted review
Reply from 99 Bikes - Indooroopilly
Hi Richard,
Awesome, I'll be sure to pass that onto the Stanmore store. Hope to see you in store again soon.
Great customer service
The young man I spoke with provided great customer service. The product was well priced as well.
July 5, 2020
Unprompted review
Reply from 99 Bikes - Indooroopilly
Thank you so much for taking the time to give us this feedback! I will be sure to pass it on. Have a wonderful day and I hope you enjoy your new purchase!
Price match and service
Kadel was helpful and attentive throughout the store visit.
June 23, 2020
Unprompted review
Reply from 99 Bikes - Indooroopilly
Hi Wes,
So great to hear Kadel was helpful, we hope to see you in store again soon! Thanks for taking the time to leave this review, much appreciated.
Stock levels wrong, communication bad.
Ordered parts for in store pickup. Website said they were available and in stock at the store. It's now a month later and I have had no communication regarding my parts.
*Edit*
2 more weeks have gone by, still nothing.
June 3, 2020
Unprompted review
Reply from 99 Bikes - Indooroopilly
Hi DC,
I can see that you have placed your order as a click & collect from our Indooroopilly store. I do apologise for any delays you are experiencing with this order. Our stores are currently experiencing a much higher than normal customer and order volume due to COVID-19. Stores are working as quickly as possible to finalise your order and have it available for collection. I will forward the details of this order through to the team leader and ensure it is followed up as a matter of priority for you.
awesome service
I bought my bike online and within the hour 99 Bikes has it ready for me to pick it up. Everything went smoothly, awesome service
May 21, 2020
Unprompted review
Very fast and very helpful
Very fast and very helpful. They even helped me strap the bike up in the ute.
May 11, 2020
Unprompted review
Always a pleasure!
Service with a smile and always a pleasure to visit the store!
May 5, 2020
Unprompted review
Very good- highly recommend
I purchased a Merida youth bike and had a great experience. I used click and collect. The communication from the store was great; and the bike arrived ahead of schedule. The assembly was very well done. Thanks!
April 29, 2020
Unprompted review
Poor customer service
Don't bother with their click and collect service, the staff are too disorganised.
They called me after the order and said it would be 1-2 days. Rang a week later and they said they'd look 'out back' and call me back but didn't. Rang the store again and nobody answered. Rang the online order inquiry number and it went to voicemail. Sent an email and got an auto reply saying someone will respond within 72 hours.
April 27, 2020
Unprompted review
Reply from 99 Bikes - Indooroopilly
Hi Qaido,
I can see that you have placed your order as a click & collect from our Indooroopilly store. I do apologise for any delays you are experiencing with this order. Our stores are currently experiencing a much higher than normal customer and order volume due to COVID-19. Measures are in place a every store to ensure the health and safety of our staff and customers.
Stores are working as quickly as possible to finalise your order and have it available for collection. For further information please get in contact with your nominated collection store via phone or email.
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