The product I ordered was not actually available in store due to missing parts. When I got it, it worked for a few days and then the signal kept dropping out. I returned it and still waiting for prod... See more
Company replied
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The older guy who eventually greeted me and asked if I could be helped after browsing for a while had no positive energy and seemingly no desire to make good customer experiences. The guy whom di... See more
Click and Collect from Ipswich QLD, the store rand me to confirm the order could be picked up. A week later I arrived the order wasn't ready and the assistant asked to choose the items from the displa... See more
Company replied
Absolutely amazing, have had my mtb worked on at the Ipswich location, all of the employees are very kind and helpful when it comes to certain details about the product, both times I had my bike worke... See more
Company replied
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
19 East Street, Ipswich, QLD, QLD, Australia
- (07) 3152 2999
4.7
Excellent
86 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from 99 Bikes - Ipswich
Thanks! See you again!
Very fast
Very fast, online service, Ipswich shop flash response, phone call order ready for pickup. Very good advice on other matters on same call. True service from a true business. Thanks 99
July 21, 2022
Reply from 99 Bikes - Ipswich
Cheers for the feedback, and thanks for shopping with us,
Price match for new bike rack and used…
Price match for new bike rack and used click and collect. Easy and good value.
July 17, 2022
Reply from 99 Bikes - Ipswich
Thanks so much for the amazing feedback, so glad to hear that your order was easy to place and collect.
Anthony
Anthony, Tiffany and Bob all are friendly and professinal. I'm quite happy with their services and prices. Will come back and buy again.
June 29, 2022
Unprompted review
Reply from 99 Bikes - Ipswich
Hi Anthony,
Thank you for your review. Our team at Ipswich are fantastic. We look forward to you visiting again :)
Reply from 99 Bikes - Ipswich
Thanks Martin,
I'm so glad the team were able to help out!
We can't wait to see you again soon.
Happy riding!
Staff
Every time I come in to 99 bikes Ipswich the staff have been so helpful.sharing information, doing repairs, ordering in items for me, helping my son doing a grown up purchase. Staff are fantastic
June 12, 2022
Reply from 99 Bikes - Ipswich
Thanks so much for the great review. We hope to see you in store again soon :)
What an easy inexpensive way to buy…
What an easy inexpensive way to buy parts for your bike.. delivery fee is excellent and next day delivery as well.
June 1, 2022
Reply from 99 Bikes - Ipswich
Thanks so much for the great review!
Reply from 99 Bikes - Ipswich
Thanks for the amazing review!
Ipswich staff are very helpful with…
Ipswich staff are very helpful with plenty of knowledge on the products I purchased.
April 28, 2022
Reply from 99 Bikes - Ipswich
Hi there,
Thank you so much for your kind words and positive feedback. I'm so glad the team were able to help out!
We can't wait to see you in store again soon!
Have a great day!
Always love the service at 99 Bikes.
March 23, 2022
Good service.
March 17, 2022
The bag and drink bottle I got at 99…
The bag and drink bottle I got at 99 bikes Ipswich are both great.
March 17, 2022
Goobler Scooter for a 9 year old.
I bought the Goobler scooter for my very tall 9 year old and the service was fantastic, the Web page gave all correct information on the scooter was perfect for my daughters birthday present. She absolutely loves it. I am now able to go for long walks and have her travel with me, without complaints that it hurts her hands through the vibration which she had with a previous smaller model, as the tyres are very flexible and absord the vibration . The adjustable handle bar, means it grows with her through the many years of use this scooter will get.
March 2, 2022
Disappointed in lack of communication
Click and Collect from Ipswich QLD, the store rand me to confirm the order could be picked up. A week later I arrived the order wasn't ready and the assistant asked to choose the items from the display shelves as he had no idea what was ordered. We went to the counter and the additional item being Knicks was not offered. The shop assistant then went out to the back room and grabbed a bag with my name on it, and then realised all the items ordered were located in the bag. The Knicks were the wrong ones ordered and instead were a Bib and Brace in XL as ordered except I ordered Knicks. I told him there will not fit because I am very tall, he said bring them back if they are uncomfortable. The following day I made contact with the Ipswich store and spoke to another person, he asked for all of my details before telling him the the Bib and Brace does not fit me and as ordered I would prefer the Knicks as ordered online and opting for Click and Collect from the Ipswich shop. The person took quite awhile to collect all the information from the receipt number and then told me the item has been incorrectly provided to me, and he said I would need to return the item and will be replaced with the Knicks as ordered. When I arrived for the exchange of goods I requested for the extra paid for the item being a sum larger than the sale price. The salesman said; you have been charged the correct price, however my statement price was larger that the sales price. The salesman said for click and collect there is an additional charge for delivery from one store to another and during the sales there lots and lots of deliveries all over Brisbane. I sated this was not seen on the website at the time of sale and I will be checking this information when I can. The salesman said; this additional charge has now been removed and you won't see this information. I am very disappointed with the tracking of sales in the Ipswich shop and probably due to lack of communication between staff amidst covid issues.
February 22, 2022
Reply from 99 Bikes - Ipswich
Hi Steven! Our sincerest apologies for what appears to be a rather haphazard C&C experience with this purchase, it is not the efficiency of service we are aiming for. A consultant from our Ipswich store will be in touch to discuss in more detail shortly. If you have any questions in the meantime, please reach out on 1800 990 523 or via help@99bikes.com.au.
Great place for service!
Easy going staff who are knowledgeable and informative. My bike always comes away from service just like new and it's the best feeling!
February 14, 2022
Ordering a bike online through 99Bikes…
Ordering a bike online through 99Bikes was super easy. When it was available for pick up the staff in the Ipswich store were great to deal with. An excellent experience all round.
January 23, 2022
Customer for life
Tim always has the customer best interest at heart. Great block even better knowledge.
January 8, 2022
I brought an electric folding bike at…
I brought an electric folding bike at the Ipswich store I was impressed with the customer service Cassandra went àbove and beyond to help me with my purchase.
January 2, 2022
Unprompted review
I ordered a product (good quality) and…
I ordered a product (good quality) and received it by mail in less than 24 hours. Extremely happy with outcome
October 29, 2021
Excellent customer service.
October 24, 2021
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