The older guy who eventually greeted me and asked if I could be helped after browsing for a while had no positive energy and seemingly no desire to make good customer experiences. The guy whom di... See more
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The product I ordered was not actually available in store due to missing parts. When I got it, it worked for a few days and then the signal kept dropping out. I returned it and still waiting for prod... See more
Company replied
Absolutely amazing, have had my mtb worked on at the Ipswich location, all of the employees are very kind and helpful when it comes to certain details about the product, both times I had my bike worke... See more
Company replied
honest helpful. we are not locals and the salesperson made a great effort to show us the local mtb tracks. very thankful and impressed.
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
19 East Street, Ipswich, QLD, QLD, Australia
- (07) 3152 2999
4.7
Excellent
86 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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good service
September 17, 2021
Great Support
The Ipswich 99 Bikes store have been excellent to deal with for a current warranty claim. Staff have been personable, understanding and more accommodating than I expected. Good stuff.
September 9, 2021
Excellent service will definitely be…
Excellent service will definitely be using again.
August 10, 2021
Unprompted review
My 99bikes experience 😁
Placed a click and collect order for a Quadlock phone case online. Got a call from a staff member around 8am next morning stating my purchase was ready and waiting for me to pick up. Arrived at the store sporting a mask and a QR check in and was greeted by a gentleman who promptly retrieved my item for me and I was on my way. Excellent service, can't fault anything. What can I say except "These guys bend over backwards to HELP YOU!!!'
Therefore....5 stars for 99bikes.
Thanks guys 😁👍
July 30, 2021
My order was ready within 24 hours
My order was ready within 24 hours. Someone from the store called me to let me know but they were able to hold onto the bike until I was able to collect it. Great customer service, friendly and prompt.
July 29, 2021
Bike is nice but too big
Bike is nice, but it was bigger than expected and the wrong size for my child.
July 29, 2021
Reply from 99 Bikes - Ipswich
Hi Mel,
Thanks for reaching out and I'm sorry to hear that! I've reached out to you as we do offer a Perfect Ride Guarantee which gives you 30 days to love the bike or swap it.
If you don't receive the email or if you have any other questions please don't hesitate to let me know.
Customer service was great
Customer service was great. The bike quality is really good and very well priced.
Thank you
July 28, 2021
Great range of products
Great range of products. Professional and prompt service and delivery. Thankyou.
June 9, 2021
First Service
Dropped my bike in for its first service. Staff were very helpful and super friendly. Really easy to deal with.Fixed the issues I was having and had it ready to pick up on my return. Thanks heaps 99 Bikes!
April 26, 2021
Great service Good product knowledge
I was very impressed with the service and the Staffs knowledge of the products available for purchase.
April 25, 2021
The service at the Ipswich store is fantastic
The service at the Ipswich store is always fantastic and knowledgeable.
March 14, 2021
Looked after by Cassandra
Looked after by Cassandra, was super helpful and knew her stuff. Thanks for the brilliant service!
February 14, 2021
Unprompted review
99 bikes Ipswich.
Very welcoming and helpful staff. Helped me pick out the perfect intro bike for me.
February 7, 2021
Unprompted review
Great service
Great service. Good product knowledge able to provide good advice relative to our needs and experience. Will return for anything additional.
January 2, 2021
I always find 99 Bikes Ipswich Friendly…
I always find 99 Bikes Ipswich Friendly and Eager to help. They also do a great job. Today they where obviously massively busy but they took my Mountain bike and replaced the broken cable to my front Derailluer right then and there so I could Ride it home. I wasnt expecting that as the workshop was flat out. I thought I would have to leave it there a bit. Nice !
December 30, 2020
Unprompted review
I found the staff polite
I found the staff polite, helpful and very knowledgeable.
December 29, 2020
Unprompted review
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