A1ortos Reviews 237

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and honest approach, making the car buying process smooth and stress-free. Many people highlight the excellent customer service, noting that employees are knowledgeable, patient, and go out of their way to ensure a positive experience. The overall user experience is frequently described as efficient and straightforward, with many consumers appreciating the clear communication and lack of pressure. However, some customers also noted issues with the product itself, reporting that some vehicles had unexpected issues, flashing error messages, or other mechanical problems shortly after purchase. A few people were dissatisfied with the after-sales care, mentioning difficulties with resolving issues, delays with documentation, and a lack of clear communication from the company regarding these problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

People report positive experiences with service. Customers frequently praise the professionalism and... See more

Product

Users describe ambiguous interactions with product. Many customers express satisfaction, praising cars as... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and professionalism... See more

User experience

Customers consistently report positive experiences with the user experience. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish our sales guy Darren was brilliant. He was knowledgeable, straight talking and honest and although the car we viewed wasn't suitable, the whole experience of A1 Ortos was really... See more

Rated 5 out of 5 stars

Our experience here has been “A1” from start to finish! Jay has been a consummate professional even when faced with unexpected problems (of our making not the garages)! The only thing I can say is b... See more

Rated 5 out of 5 stars

We collected our BMW x5 on Friday service was amazing, we had the pleasure of Jay helping us decide on the car wasn’t pushy or made to feel under pressure, we left the show room with a new friend. We... See more

Rated 5 out of 5 stars

My wife and myself found a range rover evoque on A1Ortos web site on friday 25/7/25 , I rang and spoke to Joe one of the sales men , I must say I've bought a lot of cars over the years but Joe made ev... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

237 reviews

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Replied to 33% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Just picked up my Jeep from A1 Autos…

Just picked up my Jeep from A1 Autos and couldn’t be happier.

Brett was fantastic to deal with — extremely organised and had everything sorted before I arrived, which made the whole process smooth and stress-free.

Great service from start to finish. Highly recommend.

March 8, 2026
Unprompted review
Rated 4 out of 5 stars

Brett was very helpful in showing the…

Brett was very helpful in showing the new and, particularly, in advice on part exchange. There was minor paperwork problem and their premises are full of high end cars making customer parking difficult

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, no pushy sales men, very pleased with the car so far, big thank you to Joe who was excellent from start to finish. Would definitely recommend and buy a car from A1ortos again.

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Purchase a vehicle in December Jaguar F pace from the collection of the vehicle till now the experience has not been a good one. We arrived to collect the car having Travel three hours by train only for the paperwork not to be ready and the car not to be out of the garage we have since then had one problem after another having just drove down the road from the garage we had a warning light that the tyre pressure was low on one of the tires we felt this was probably due to it being parked. We continued on our journey home and put Air in the tire only for the warning light to come on again and it had a puncture a screw was in the tyre which we then had to take and have repaired. We was also contacting the garage on our way home because the emergency brake system was not working. we later found it was due to the sensor being dirty so this had not been checked before we left. We then had a warning light on for the drivers airbag and now we have an admissions alert. The car has now been in the garage for two days we have been without the car for eight days because we couldn't get it booked in to a warranty garage before that time so he was unable to use it. We have contacted the garage several times and I've had no response from them.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

This company are really thorough with the checks on the cars and make sure that you get a quality service. I dealt with Darren who was extremely professional and went out of his way to make us happy. They are a quality outfit and I would fully recommend them.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Kenny was superb

Kenny was superb. Really looked after us well, friendly, knowledgeable & made the experience very enjoyable. Good value for money. Will use this company again.

January 31, 2026
Unprompted review

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