A2Z Floors Reviews 167

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Started on 12/1. They estimated 6 days. It is now 12/28 and they are not done. Their "estimate" was $1,400 short. Somehow 3 tiles were broken the day after installation. They said the transitions woul... See more

Rated 5 out of 5 stars

Ordered my flooring from these guys could not fault them. Delivery arrived following day, flooring is absolutely lovely, quality is brilliant. Website pictures don’t do the flooring justice. Would hig... See more

Company replied

Rated 5 out of 5 stars

Answered questions and quick delivery had a couple of underfloor laminate tiles missing. Rang them and they were couriered out the next day delivered. Highly recommend for service and prices... See more

Company replied

Rated 5 out of 5 stars

Ordered wooden flooring on line. Product was exactly as advertised and is really good quality. Product was delivered within the time scale stated and the delivery person was extremely helpful. Would d... See more

Company replied

Company details

  1. Flooring Store

Written by the company

selling of carperts, laminates, and other flooring, including artificial grass!!!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

167 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great quality and service.

Excellent quality carpet and underlay and very reasonable price. Delivered quickly with very good communication and customer service. Highly recommended.

November 1, 2024
Unprompted review
A2Z Floors logo

Reply from A2Z Floors

Thank you for the wonderful review! We're delighted you're happy with the quality and value of our carpet and underlay, as well as our customer service. We truly appreciate the recommendation!

Rated 5 out of 5 stars

Fantastic

Fantastic , arrived in 2 days and what a price, I was a bit sceptical at first being so cheap but I can not recommend this company enough . I was quoted £10.99 m2 by a carpet company. A2Z 10mm underlay works out at £1.79 m2 and no delivery charge on my 5 rolls . . Thank You saved me a fortune.

October 18, 2024
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Reply from A2Z Floors

Thank you for sharing your experience! We’re thrilled to hear that our pricing and speedy delivery exceeded your expectations. So glad we could help you save—enjoy your new underlay!

Rated 5 out of 5 stars

Excellent carpet great delivery and…

Excellent carpet great delivery and spot on price been telling everybody I know to buy from here

October 18, 2024
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Reply from A2Z Floors

Thank you for the fantastic review and for spreading the word! We're thrilled you’re happy with the carpet, delivery, and pricing. We look forward to serving your friends and family too!

Rated 5 out of 5 stars

You explain yours self well about…

You explain yours self well about that you not get a courier to delivered the purchase to me and quick response in re funding me my money back I thank you so much

October 18, 2024
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Reply from A2Z Floors

Thank you for your understanding and kind words! We're glad we could resolve the issue quickly and appreciate your patience. If there's anything we can assist with in the future, please let us know!

Rated 5 out of 5 stars

Received carpet and vinyl today

Received carpet and vinyl today, fantastic customers service and the quality of the products received for the price is excellent, would defiantly recommend this company and will be using them again.🙂

October 30, 2024
Unprompted review
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Reply from A2Z Floors

Thank you for your wonderful feedback! We're so glad you're pleased with the carpet, vinyl, and our customer service. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Really good service & quality

Really good service. I spoke to someone on Facebook who helped me choose what I needed & it came better than expected within the timescale given. My house looks lovely & cosy now with some nice thick fresh carpet

October 25, 2024
Unprompted review
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Reply from A2Z Floors

Thank you for sharing your experience! We're glad our team could help you find the perfect carpet and that it exceeded your expectations. Enjoy the cozy new look!

Rated 5 out of 5 stars

Ordered my flooring from these guys…

Ordered my flooring from these guys could not fault them. Delivery arrived following day, flooring is absolutely lovely, quality is brilliant. Website pictures don’t do the flooring justice. Would highly recommend this company for all floors

October 19, 2024
Unprompted review
A2Z Floors logo

Reply from A2Z Floors

Thank you for such a thoughtful review! We're so happy to hear that the flooring exceeded your expectations and that the delivery was quick and seamless. We appreciate your recommendation and are thrilled to have helped bring quality flooring to your space!

Rated 5 out of 5 stars

Great Company

Great Company, Loved My Order
Thank You SoO Much

October 28, 2024
Unprompted review
A2Z Floors logo

Reply from A2Z Floors

Thanks for the fantastic review! We're thrilled you loved your order. It was a pleasure serving you!

Rated 5 out of 5 stars

very good flooring and carpets good…

very good flooring and carpets good delivery and service

September 20, 2024
Unprompted review
A2Z Floors logo

Reply from A2Z Floors

Thank you for the wonderful feedback! We're delighted you're happy with the flooring, carpets, and delivery. Enjoy your new space!

Rated 5 out of 5 stars

Amazing product.

Amazing product.

October 28, 2024
Unprompted review
A2Z Floors logo

Reply from A2Z Floors

Thanks for the great review! We're glad you're happy with the product. Enjoy your new floors!

Rated 5 out of 5 stars

very satisfied all round

Great carpets and underlay and very happy with price.
Delivery was prompt and driver was very nice and helpful great service all round. Will be recommending to family and friends

October 3, 2024
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Reply from A2Z Floors

Hi, thank you for ordering with us, customer service is our number 1 priority and we are always doing our best to improve. Thank you for your continued support!

Rated 5 out of 5 stars

I ordered some free samples and they…

I ordered some free samples and they were delivered within a couple of days. I was very impressed.

October 8, 2024
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Reply from A2Z Floors

Hi, thank you for ordering with us, customer service is our number 1 priority and we are always doing our best to improve. Thank you for your continued support!

Rated 3 out of 5 stars

Better late than never

Bar came later than expected but had good response to email to find out where my order was

October 7, 2024
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Reply from A2Z Floors

Thank you for your feedback, and we apologize for the delay with your order. We’re glad to hear that our team was able to assist you promptly. We truly appreciate your patience and understanding!

Rated 2 out of 5 stars

Ordered 4 packs of boards of which 8…

Ordered 4 packs of boards of which 8 were rendered chipped on opening, either a bad courier or coarse with product in the warehouse
Inspect all on arrival if you choose to buy from here

September 30, 2024
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Reply from A2Z Floors

We sincerely apologize for the condition of your order and for the inconvenience this caused. This is certainly not the standard we strive for. Please share your order details with us, and we will investigate the issue and work to resolve it as quickly as possible. Thank you for bringing this to our attention!

Rated 4 out of 5 stars

Delivered right one on third day

Delivered right one on third day
Couldn't recognize difference between 8mm 12 mm
Otherwise great people deal with
Very calm and helpful staff

September 30, 2024
A2Z Floors logo

Reply from A2Z Floors

Thank you for your feedback! We're glad the correct product was delivered, and we appreciate your patience. If you ever need assistance with product specifications, feel free to reach out—we’re always here to help. We're also happy to hear you had a positive experience with our team!

Rated 1 out of 5 stars
A2Z Floors logo

Reply from A2Z Floors

We apologize for the inconvenience caused by the missing samples. Please provide us with your order details, and we will look into this issue right away to ensure you receive them as soon as possible. Thank you for your patience!

Rated 5 out of 5 stars

Grey laminate flooring

Excellent flooring! Online calculator was also a bonus and had more than enough for the room. Looks beautiful and was by far the cheapest even with delivery!

October 1, 2024
A2Z Floors logo

Reply from A2Z Floors

Thank you for your kind words! We are truly overwhelmed by your feedback and appreciate your support. It’s always a pleasure to serve valued customers like you!

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