A & A Gas Service Engineers Ltd Reviews 182

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the professionalism and politeness of the staff. Customers frequently highlight the excellent service, noting the efficiency, promptness, and helpfulness of the engineers and the overall ease of their experience. Many people appreciate the clear communication, timely appointments, and the company's reliability in getting jobs done right. However, some customers also noted occasional issues, such as a gas refit not being properly done, leading to a thermometer malfunction and a fridge not cooling, which required a recall of the engineer.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its excellence from start... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good experience from start to finish. Communication was easy and Hanna was very helpful. We had Ryan booked in quickly to replace our hot water tank and fit a new tap. Everyone was professional... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Had a leaking radiator, engineer (Steve)came out as planned, (tracking available now) very polite as always, he had to wait for a part (approx 40 mins) he noticed my service was du... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Kept up to date on date and time of appointment and able to track engineer. Arrived when they said they would snd were professional helpful clean snd tidy doing the job. Charged... See more

Company replied

Rated 5 out of 5 stars

Had an emergency recently and called A & A. I left a voicemail at 8am and was called back very promptly by Hanna, who was polite, friendly and even helped to calm me down! An appointment was booked... See more

Company replied


Company details

  1. Gas Engineer

Written by the company

A & A Gas are the first choice for central heating system and boiler repairs and maintenance in Milton Keynes and surrounding areas. We offer great value, effective service agreements to keep your boiler and central heating operating at it's best. Our team consists of fully qualified engineers with a total of 30+ years’ experience in the trade Therefore providing a vast knowledge base and skill set. All our engineers are fully qualified and registered with Gas Safe, the official gas registration body for the United Kingdom. We can undertake all domestic heating/gas enquiries, as well as being able to provide the local area with minor plumbing services. With over 750 happy, regular clients and literally thousands of boiler and system repairs it's no wonder that most of our work comes from recommendations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

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1-star

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Rated 5 out of 5 stars

Your representative was very helpful…

Your representative was very helpful and informative we would recommend anyone to deal with this company

October 30, 2023
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Ernest, thank you for your kind review.
It is very humbling to know you would recommend our services.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Efficient and helpful

Super, friendly, helpful admin and booking advice. Efficient service. Will definitely use again.

October 20, 2023
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you Beverley. Glad to be of service!
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Excellent service

Excellent service!
Ryan installed our new heating system and fitted some radiators for us.
The job was done professionally and left tidy.
He also took the time to explain how to navigate our new system.
Highly recommend.

October 10, 2023
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Reply from A & A Gas Service Engineers Ltd

Thank you Lucy for such a kind review. It is very helpful to know that our customers are happy with the service level that we strive to provide and that you would recommend us to others.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Very professional

Ryan was very professional and helpful he kept us informed and explained anything we didn't understand. He also left my home clean and tidy. Hanna in the office is also very helpful and went above and beyond for us. Would definitely recommend A&A gas

October 17, 2023
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Reply from A & A Gas Service Engineers Ltd

Thank you so much Mandy for taking the time to leave such a lovely review. It means so much to us to know that our customers are happy with the service we provide and that you would recommend us to others.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

A very friendly and professional service.

A very friendly and professional service. On time, good communication from everyone involved in the company. Will definitely use again.

October 3, 2023
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Reply from A & A Gas Service Engineers Ltd

Thank you Graham for such a lovely review. It means a lot to us to know that you are happy with the service we provide.

Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Installation of paperwork and new radiator

The engineer came twice ahead of the job to assess the work. Extremely thorough throughout, easy to have in the house, always polite & considerate and good quality of work. We are very satisfied with the workmanship and final job.

September 8, 2023
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Reply from A & A Gas Service Engineers Ltd

Jerry, thank you very much for your kind review! We like to know our customers are happy with the service provided!
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Boiler Service

Great company to go through. I have only used them for a Boiler Service but they are so easy to work with. Simple to Book. The Person arrived on time, was very polite and very professional. And thats all you want these days.

October 10, 2023
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Reply from A & A Gas Service Engineers Ltd

Thank you for your lovely feedback Nick, we really do appreciate the time you have taken to leave us a review.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Been using A & A gas for over 2 years…

Been using A & A gas for over 2 years now. Allways excellent work, leaves all areas clean & tidy.
Keep up the good work.
R W

October 9, 2023
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Reply from A & A Gas Service Engineers Ltd

Thank you Mr Whitaker, we really appreciate the positive feedback.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Hive installation

Efficient, great customer service and reliable.

September 27, 2023
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you Lauren, really appreciate your positive feedback!
Glad to be of service.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Just a great service

September 6, 2023
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Reply from A & A Gas Service Engineers Ltd

Hi Darren,

Thank you so much for your 5 star review, it really is appreciated!

Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Gas boiler good job

A thoroughly good job when servicing my boiler.

September 4, 2023
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Hi Tracey,

Thank you for your kind review, we appreciate our customers taking the time to leave us them, it means a lot.

Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Great company and service

Always have an excellent service from the team at A7A Gas Service.

September 4, 2023
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Hi Chris,

Thank you so much for you kind review! Very much appreciated!

Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Great service

Continue to get great service from the team, Ryan and Hanna most recently. Since they fitted the new boilers a couple of years ago there have been no real issues especially as they do a thorough, professional job on the annual servicing as Ryan did today.

August 30, 2023
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you Stephen for your kind words. It is so lovely to hear that our customers feel they are receiving a positive service from us.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Highly recommended, amazing team

I think I was with them for 2-3 years couldn't fault the team at any point. Had a few repairs and servicing. Quick
, easy to book, polite team and very friendly and informative. Even helped out when we moved house when the removal team packed the thermostat and we couldnt find it and we needed a new one fitted ASAP to complete the sale of the house. Definitely would recommend the company/ team. Only reason we canceled was we moved out of the area to where they don't cover. 1 thing I did love was the advanced servicing before December when you need it. Hope that stays a standard service.

August 28, 2023
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Reply from A & A Gas Service Engineers Ltd

Thank you so much Liam, for your kind words.
It means a lot to know that our customers are happy with the service we provide.
If you ever move back to the area, give us a call!
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

Highly recommended

A and A Gas fitted a new boiler for us last August. They were friendly and efficient, cleaning and tidying up after themselves. They had come highly recommended to us and they didn't disappoint. We'd be happy to pass on that recommendation to anyone. We took out their service plan and received a prompt reminder this year to book a service. Just brilliant.

July 30, 2023
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you Debbie! We really appreciate your kind words and to know you would recommend us means everything. We have built the business on reputation and to hear that we would be recommended straight from our valued customers is fantastic.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

I’ve been a customer for years and the…

I’ve been a customer for years and the team are always great . Good service , value for money and always helpful

July 12, 2023
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Reply from A & A Gas Service Engineers Ltd

Thank you Sarah for taking the time to review, it means a lot to us as a small business.
Kind Regards,
A&A Gas Team

Rated 5 out of 5 stars

A&A excelent boiler service

We have used A&A's monthly service for a few years now and they always annually service our boiler and are quick to respond if we have any concerns

June 21, 2023
A & A Gas Service Engineers Ltd logo

Reply from A & A Gas Service Engineers Ltd

Thank you Alison,
We really appreciate your kind words!
Kind Regards,
A&A Gas Team

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