Aaron J Barclay - London Sales & Lettings Reviews 139

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Its never easy moving. We have only moved twice in our lives. The whole proces to be very stressful but two staf from Aaron j Barclay in particular were very helpful. There were small things like reco... See more

Rated 5 out of 5 stars

Flexible and approachable and can deal with tenants directly to make your life more simple. Have been using them for a few years now for everything from gas certificates to inventories and have alway... See more

Rated 5 out of 5 stars

An excellent reliable service provided, along with good communication skills. Arranging appointments can be done online or by phone. Prices are fixed with no further hidden charges (unless furthe... See more

Rated 5 out of 5 stars

Going through the process of selling my home has been made easier by Aaron J Barclay. A buyers survey recommended a check of all electrical installations in my house. It took one call and 48 hours for... See more

Company details

  1. Real Estate Agency
  2. Real Estate Agents
  3. Real Estate Rental Agency

About Aaron J Barclay - London Sales & Lettings

Information provided by various external sources

Aaron J Barclay is an established Estate & Letting Agent covering prime Central London postcodes. Specialising in residential sales, lettings, new developments and investments Aaron J Barclay has remained an independent agency offering a professional and bespoke service to an ever growing number of clients.

Remaining independent has allowed us to work the way we want. We remain loyal and offer a bespoke service to each and every client. Retention rates are 100% with Landlords, Tenants and Sellers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

139 reviews

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Rated 5 out of 5 stars

Very happy with the service

Exceptional service. Kept us well informed gave us feedback after every viewing. Organised all the legal checks on our behalf so we could market the property legally.

March 23, 2016
Unprompted review
Rated 5 out of 5 stars

Good service again

Flat sale went through very smoothly and Aaron J Barclay handled all interactions with the buyer and us very efficiently. They let me know whenever there was viewing as the property was empty. They also sold at a time of year when property sales are slow.

March 23, 2016
Unprompted review
Rated 5 out of 5 stars

Scammers

I ordered a gas and energy performance from this company but they haven't delivered it due to so many excuses. I paoid months ago.

Update: I'm so sorry for all the apparent trouble i caused your company, and thanks for sending my paperwork through.

March 20, 2016
Unprompted review
Aaron J Barclay - London Sales & Lettings logo

Reply from Aaron J Barclay - London Sales & Lettings

Hello Elian,

I'm sorry about the problems you are having.

As explained to you a number of times over email and phone, we were not instructed by you to carry out your gas and EPC certificates. We were instructed by your estate agent - who has used us 3 times before without issue. Unfortunately as your estate agent has not made payment, we are unable to release any paperwork. We have tried to call the agent a number of times and also email but we cannot get through to them. As you know they are no longer trading, their website is offline and the land line has been disconnected. Unfortunately for you it seems like the agent is the one who has 'ripped you off' and taken your money and your tenants deposit. They also owe us for work done on your behalf and they owe a lot of other landlords rent and deposits.

We have explained to you that you are not our customer, the agent was. We only got in contact with you through the tenant who gave us access to the property to carry out the checks.

As the agent cannot be reached we have offered to let you pay for the work done, at a discounted rate of 50% as a gesture of goodwill. We totally understand that you have lost money and will, in effect, be paying for these certificates twice. However, it was unfortunate you did not use an agent who was registered with the TPOS and with Client Money Protection insurance.

We tried to call you today and offer you a further 25% off the total bill - which means a 75% discount to you. I can assure you that if you would have used in the first place none of this would have happened.

Maya,
Customer Service.

Rated 5 out of 5 stars

Super agents.

Instructed several agents one of which was Aaron J Barclay. They let my property the quickest and charged me the least. They also charge tenants a resonable fee. Fast to answer calls and keep me in the loop.

March 19, 2016
Unprompted review
Rated 5 out of 5 stars

Great service all round

I received my gas PAT reports super fast after paying. Engineers were super polite and efficient and at less than £100 it is a bargain.

March 19, 2016
Unprompted review
Rated 5 out of 5 stars

good prices

Ordered a few cp12s from Aaron J Barclay . Who better to use than an estate agent. I dont use their full services yet but will do in future after receiving such good service. Customers services sent my paperwork in hard copies, something they do not usually do.

March 18, 2016
Unprompted review
Rated 5 out of 5 stars

Satisfactory experience with AJB

I first came across Aaron J Barclay on Google. After seeing the good reviews on various forums I opted to use them. The experience has been satisfactory. Professional letting agents.

March 17, 2016
Unprompted review
Rated 5 out of 5 stars

Quick, efficient

Used the inventory service and check in from Aaron J Barclay. Clerk came the first day and kindly agree to come back the next day so I could paint the walls and get them ready. Good service so would recommend to other landlords.

March 17, 2016
Unprompted review
Rated 5 out of 5 stars

Stressful move

Its never easy moving. We have only moved twice in our lives. The whole proces to be very stressful but two staf from Aaron j Barclay in particular were very helpful. There were small things like recommending removal companies, organising safety checks and pushing along paperwork from our side which really helped to keep thinks organised and less stressful. It really is the little touches that made the difference on this occasion. We probably wont be moving again but if we did we would have no hesitation in using you again.

March 17, 2016
Unprompted review
Rated 5 out of 5 stars

Great service

I have to give a 5/5 for the attentive customer service that we received. AJ Barclay are very professional and I would highly recommend them to everyone.

March 17, 2016
Unprompted review
Rated 5 out of 5 stars

Positive and Happy

Booked a gas and electrical certificate for a domestic property in london. Easy to book and pay. Engineers picked keys from agents which was super hassle free. All dealt with in house. The cost was just taken out of my rent. Simple and easy. Quality work too.

March 17, 2016
Unprompted review
Rated 5 out of 5 stars

Delighted

3 agents used. Aaron J Barclay not only got me the most viewings but also secured me a tenant who Paid 2 years rent advance. I'm over the moon. If they can do the same thing again in 2 years then I'll never use another agent again.

March 17, 2016
Unprompted review
Rated 5 out of 5 stars

No trickery

Great transparency. No upwelling. No tricks. No gimmicks. Great honest agents. I now have confidence that not all agents on London are out to rip tenants off.

March 17, 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant service

High quality photos showing my property in the best light. Free floor plan and amazing looking brochures. That's what got me the best price for my very remarkable property. Will use again if buying or selling.

March 17, 2016
Unprompted review
Rated 5 out of 5 stars

Awesome service

Awesome service. Efficient and helpful engineer. Fixed fault in my rental property that had been there for 2 years. Tenants very happy. Cheap and cheerful but still professional. Smart engineers who go the extra mile.

March 16, 2016
Unprompted review
Rated 5 out of 5 stars

Good and Easy

Good and easy to use booking system and easy to track job progress. The only concern is the 4 hour time slot but I was able to call the engineer and ask when he would arrive. I would use Aaron J Barclay again for my landlord properties.

March 16, 2016
Unprompted review

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