Allen-Aldus Surveying Reviews 76

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and approachable demeanor, often highlighting their willingness to go above and beyond. The service provided is frequently described as thorough, detailed, and of exceptional quality, with many appreciating the comprehensive reports and the clear explanations offered. People are particularly impressed with the excellent customer service, noting the clear communication, quick responses, and the personalized attention they receive. Reviewers often mention feeling well-supported and informed throughout the process, making their experience stress-free and enabling them to make well-informed decisions.

What people talk about most

Staff

Clients share overwhelmingly positive opinions on staff, consistently praising their professionalism,... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the exceptional... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the exceptional detail and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldn’t recommend Allen Aldus surveying highly enough. From start to finish, they were incredibly thorough and knowledgeable, clearly an expert in their field. What really stood out was how well ev... See more

Rated 5 out of 5 stars

We have had surveys carried out in the past but the client care that Allen-Aldus Surveying offers is second to none. Joe carried out a RICS Level 3 Home Survey on our property in Norwich, and the repo... See more

Rated 5 out of 5 stars

Could not recommend using Allen-Aldus Surveying more! He was friendly, professional, and took the time to answer every question that we had from the consultation call, right through to our... See more

Rated 5 out of 5 stars

From the first contact with the company, I knew the service would be great. Allen-Aldus gave some excellent advice and the survey carried out proved to be thorough and tailored to the property, and al... See more


Company details

  1. Real Estate Surveyor
  2. Real Estate Appraiser
  3. Surveyor

Written by the company

Allen-Aldus Surveying is an independent RICS regulated firm, carrying out residential RICS Level 2 & 3 Home Surveys and Valuations within Norwich, Norfolk and surrounding areas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

76 reviews

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Rated 5 out of 5 stars

Survey on a property prior to purchase

I've had surveys done before on previous properties, but Joe is so thorough. I was able to discuss with him anything that was worrying me and ask questions. His survey report is one of the best I've ever seen. After Joe submitted the report, we had a good discussion about some issues he had highlighted and I know if I had any other queries I could ask him. I would highly recommend him if you want a thorough and in depth analysis of a property and an excellent survey from a genuinely helpful surveyor.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

‘Above and beyond’ service

Joe has gone above and beyond to help me find out more about my prospective purchase. He’s incredibly thorough, friendly, approachable and knowledgeable, and the report has been easy to read, with extra unexpected info on top too. Thanks Joe! 🙏😊

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't recommend Joe enough!

I couldn't recommend Joe enough - I did a lot of comparisons with surveyors for our first home and it felt a bit like a minefield.

We went with Joe due to his availability and price initially but Joe went above and beyond what we expected!

He was extremely thorough and even rang us to talk through the points he had made.

Not only that, we have been in continuous conversation with him since when we've had a query about anything; most of the time it was Joe checking in on us and seeing how the process was going with our first buy, as he had flagged up a boundary issue. If it hadn't been for this thorough work on Joe's part, we could have had a really awful land owners situation.
Not only is he professional but seems to genuinely care and clearly loves his job!

If you are really unsure whether or not to get a survey, or where to go I really don't think you should go any further than Allen-Aldus Surveying. Worth every single penny!!

Thanks again Joe!

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Joe our biggest advocate!

Joe has been our advocate in the process every step of the way as first-time buyers. It's clear he goes above and beyond to help his clients build their knowledge of not just the survey process but taking on property ownership in general. We have had very clear communication with him throughout the process both before and after the survey was conducted and he has delved deeper into issues brought up in the survey for us.

We couldn't recommend Joe enough, as a genuine and approachable professional, who has his clients best interests at heart!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent reviews warranted

Joe came highly recommended and I can see why. He combines a thorough, detailed and professional approach with a very approachable and empathetic manner. He made the necessary but sad task of a probate valuation much less stressful and upsetting than it could have been.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Help to Buy valuation

Help to buy valuation service was great! Allen-Aldus surveying went out of their way to help get our valuation completed quickly and in a very professional manor. Highly recommended.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

You won’t find a better surveyor in Norfolk!

I’m not sure any words exist to do Joe justice for the service he provides. He is communicative, honest, extremely knowledgeable, flexible, and explains things in laymen’s terms. He has gone above and beyond on a Lvl2 survey & report for me and I’m grateful for his expertise and extensive knowledge. His love and dare I say it geekiness for surveys, and enjoyment in what he does is clear to see.

I got quotes from other surveyors but Joe stood out as someone I could trust 100%. You aren’t just 1 of numerous surveys being rushed through/ just another number like with other companies. Joe takes time to listen to your concerns, needs and timescales and has your best interests in mind.

Reasonably priced and I can guarantee that you will get a detailed yet easy to follow and not overwhelming report, and service that is worth far more than what he charges.

Cannot recommend highly enough! I won’t go anywhere else in the future.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

A big thank you to Joe

A big thank you to Joe, for all his support, professionalism and thorough level 2 survey he carried out.

From the first point of contact Joe was warm and welcoming , he explained the process and created a WhatsApp message to communicate open and freely.

Joe carried out a very thorough survey and I was so pleased he included photos ( which I didn’t expect) it made it so much clearer for me to understand what he was referring to. He gave me feedback in the evening and surprisingly by the following morning my report came through.

The report went into great detail on every aspect of the house. Joe identified areas of concerns, that needed addressing using a traffic light system. After sharing my concerns with the seller and estate agent, I was very reassured that Joe then rang the estate agent to reinforce the importance of addressing the red issues, which I felt was then taken a little more seriously after his call.

This is the first time I have ever purchased a house on my own and have found it quite daunting, but Joe helped guide me through the Survey process, supported me to gain support from other professionals, to compare quotes, which was very reassuring.

I would highly recommend using Joe to carry out your Survey and you can trust he will carry out a personalised, professional, reliable, job. He deserves to do well, I can’t thank him enough. Thank Joe you were brilliant.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, highly recommended

As we were buying without a mortgage, we did initially consider not getting a survey - I’m so glad that we changed our minds.
When I first contacted Allen-Aldus Surveying, Joe reviewed the Rightmove listing and asked me a number of questions about the property. From this Joe recommended a level 3 survey report due to the age of the building and the extensions that had been built over the years.
The report was very detailed and comprehensive, listing defects and including pictures which made it easier to understand. Joe then spent over an hour going through the report with us, giving advice on how to proceed with further investigation where necessary.
As a result, we were able to negotiate a revised offer for the property using the evidence Joe identified in the survey (the pictures proved invaluable). Not only did this save us money on the purchase price, we now also have a good understanding of which jobs need to be addressed quickly and which can wait to be addressed in the next 2-3 years.
Having looked online there may be cheaper level 3 surveys out there, but you get what you pay for. Joe’s level of service is worth every penny and it has been the best investment we made.

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

Top quality home survey 5 ⭐️

We commissioned Joe to carry out a level 2 survey on a prospective house purchase. As the property was at auction things were moving incredibly quickly, Joe’s service was quick, efficient and detailed. He worked around and tight timescale and even worked unusual hours to ensure the service he provided was top quality. Joe even discussed his report with us via phone call which, as first time buyers, provided clarity and reassurance. He also created a whatsapp group with my partner and I, which made communication clear and inclusive. We will be using Joe again for our survey needs. Thanks again Joe

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend without reservation - first time buyer - 5 stars

Joe provided exceptional service from the start to the finish of his survey for me.

The process of discussing and sharing details was extremely easy via the online form and WhatsApp. After an initial detailed discussion, Joe swiftly arranged the survey with the vendor and it was completed, with the report within a matter of days. The follow up call was, again, detailed and insightful and I had the opportunity to ask all my questions as we methodically went through the survey.

I opted for a Level 3 RICS but was talked through all the options prior, with the emphasis on selecting the “right” level - not just the most costly one! I was entirely satisfied with my choice as it gave me to peace of mind to make an educated decision on the property.

Throughout the process Joe himself was brilliant. He is super lovely, personable and approachable and it was really enjoyable working with him! He conducts the whole process end-to-end which felt really simple and avoided having to repeat things or remember details with different people. He was contactable throughout the process via phone and WhatsApp so I knew exactly what was happening. I’ll add I’m an FTB so this was all brand new to me and I felt I was in good hands, and learned loads for the future! All in all, I’d give six stars if I could, and would recommend Joe without reservation, I will certainly be using his services again in the future.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Highly knowledgeable, thorough and professional

We would highly recommend Joe!

Joe recently did a Level 3 Survey for us on a 1960s bungalow which had undergone multiple extensions, including a dormer extension. Joe's inspection of the property and his report were very thorough and alerted us to many things we would not otherwise have known needed attention. It has made all the difference to how confident we feel that we are making an informed decision going forward with the purchase. The drone footage of the roof and chimney was so helpful to have, picking up a number of things we wouldn't have known about otherwise.

Joe called us on the day of the inspection to give us a summary of the main things he had found, which we really appreciated. The Whatsapp group has been great, and Joe has been very prompt with replies on that and with writing the report itself after the inspection.

The post-survey appointment was absolutely excellent and left us feeling much more confident about what our next steps are. We learnt a huge amount about buildings in general, as well as the specifics of ours in our time talking with Joe, and his advice will be invaluable as we go ahead renovating the bungalow. We now feel well-equipped for the task ahead!

Given we will need a fair few trades and are relatively new to Norfolk, we asked Joe if he had any trusted contacts we could ask for quotes and he had contacts for every one we need.

Joe's fees represent very good value for money. Having paid less for a Level 3 survey in the past, we can see the vast improvement in detail, post-survey advice and support this time around.

Joe has been so helpful, and it has been so apparent that he genuinely cares about his clients. We would recommend him to anyone!

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Level 2 survey for first time buyers

We recently had a level 2 survey by Joe and we’re both really impressed by Joe’s professionalism, building expertise and the overall experience with Allen-Aldus Surveying.

As we are purchasing our first home Joe really went above and beyond to make sure everything was clear and we understood our next steps. His communication was great and we are both really pleased.

Thanks Joe!

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Level 3 Building Survey

We used Joe for level 3 building survey. The quality of his work was outstanding but the thing that stood out for us was how much we went above and beyond to provide us an excellent service throughout the process. He spent a lot of time with us outside of what was expected to make sure we had a good grasp of the content of the report he also advised us further after we asked some questions regarding responses from traders.

I would highly reccomend Joe to anyone who needs a survey.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We would recommend Joe’s services to anyone looking to buy a property! His communication is very speedy, and he managed to fit our survey in very quickly (due to a cancellation. He is very kind, helpful, and accommodating, and his report was extensive and thorough. He offers a 1 hour consultation to discuss the findings of the report, which is very useful to help make the important decisions.

November 24, 2024
Unprompted review

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