ABAX UK Reviews 324

Spoke to Jessica who was extremely helpful and patient.

Awful company with awful customer service, tie you into long 3 year contracts on the sly with no way of getting out of them, I would never advise anyone to go with this company

200-odd minis ordered and around 50 vehicle beacons. The system had great promise and the website is good and easy to use but of the 200 minis (that took around 3 months to get fitted to 200 garden machinery tools), around 25% stopped working within a year.
When they stop working you then have to spend time working out if the tools is indeed lost and then organise a replacement to be fitted. For us this was not an easy task with vehicles across the South East of England.
We also had beacons fail on us so seems like there are hardware issues with the kit.
Do not use the FREEPOST address to return items as they are not tracked and failure to return a faulty mini is charged at £11 and a beacon is £85!
The vehicle tracking interface is good on a web browser and the geofence alerts works well with very few issues. However when using the app to locate a vehicle, we found it was not updating so would try to use the 'navigate to' function only to find no van. Thankfully we were running this alongside existing OBD connected trackers which are much more accurate.
We have cancelled our contract after less than a year (which is good considering some tracking companies make you sign a 3 year contract) but when asked if i could get a credit for the 50-odd minis that are not working as there was no point in replacing them, i was told no. Abax said they can replace them but was reminded if i didn't return the faulty ones in 30 days i would be charged £11 each. It will cost us too much time to find where the tools are located and replace the minis only to have to take them out again when the contract ends, just disappointing they took this stance.

Their invoices are never correct. When there is a problem it takes a year to rectify, and in the meantime they pass you to debt collector, and continue to send payment reminders.

Very helpful when I had to call them, sorted in minutes

Very Happy , All questions answered and staff very friendly.

Excellent product, since joining ABAX I can't fault any part of the onboarding and setup process. The system is great and exactly what we where looking for.

Jack Fowler has been fantastic from start to finish and has been attentive and prompt whenever required. excellent customer support.

KOMPAN LTD

Very straightforward clear instructions

Jack Fowler is always on hand to help when I need assistance or help with the system.

I couldn’t be more satisfied with the service he provided. From start to finish, Jack was professional, attentive, and genuinely committed to ensuring everything was perfect.

James - Industrial Signs LTD

Customer Service (Jessica) was excellent help.

Top service Usaamah Adbullah top guy

we cannot fault our experience with abax, particularly Luke who goes above & beyond to help us. We recently had our machines stolen from site, but thanks to abax and the incredible tracking abilities they have, our machines were found 👏🏼

Biggest waste of time ever. I have a tracker in my car which I know is 5 miles away. It’s saying it parked outside my house. I CANNOT wait to get out of this contract. My advice as a customer is DO NOT WASTE YOUR MONEY.

Good friendly company that provide a really good service.

Abax if you are considering please avoid this company
miss sold a product that they know is not fit for all purposes. the sales team are pushy and lock you into a 36 month contract.no cancelation even 14 days after.

Product support was not help full and accounts made several mistakes taking money that was not due, taking twice and not returning money swiftly.

please take note and avoid using this company you have been warned read the other reviews they is no smoke with out fire people.

Ordered 3 of the triplog6s trackers, trackers arrived and were installed following the manual, had an issue with all 3 not connecting, spoke with JONAS from the support team late on Friday, over the weekend he tried endlessly to get the trackers working, one worked for a few hours but wasn’t updating the location properly, after endless support from JONAS over the weekend we couldn’t get them working. So he agreed to swap the units with the better GOS units free of charge.

The review is 4 stars only based on the support I have received from JONAS and he truly is a credit to the customer support team.

I was considering cancelling but he assured me that this was not a common occurrence and he would do all he could to get it sorted.

Unable myself to resolve updating ABAX for our fleet vehicles, However nothing was to much trouble speaking to the Customer Service Representative (Jess) who swiftly resolved this and sorted everything out without any fuss.

Our experience as an ABAX customer has been very positive. Our account manager has been excellent and supported us from day 1, continuing with the same high standards years later. With a large fleet, sometimes it can be difficult to track the trackers, but the team do what they can to assist with this also! Unit installations were sometimes an issue in the past, but this has improved since they changed their installation partner. I'd definitely recommend.

My company uses Abax for mileage records. I’m not the best when it comes to technology and Jack is always happy to help. Very good service.