Abbey House Dental Reviews 93

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and welcoming demeanor, highlighting the exceptional service received. Many people appreciate the clear communication and the comfortable, clean environment, which helps alleviate anxieties, especially for nervous patients. The overall user experience is frequently described as smooth, efficient, and pain-free, with many expressing gratitude for achieving their desired results, such as a new smile. However, some people were dissatisfied with the scheduling and referral process, mentioning instances where appointments led to referrals to other dentists or felt rushed due to delays. A few other people also felt that the feedback request was pushy.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the professionalism, kindness,... See more

Service

Customers consistently note positive experiences with service, praising the excellence and professionalism of... See more

User experience

Consumers consistently report positive user experiences. Many reviewers describe their visits as amazing,... See more

Location

Clients share ambiguous opinions on location. Many customers mention visiting both the Stone and Festival... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to celebrate Abbey dentistry in Stone Staffordshire Abby Grace , Ally receptionist Kimberly. Ihave been to a high street dentistry in Stone way below par. I am NHS client but also have... See more

Rated 5 out of 5 stars

I had my 1st assessment appointment today at the Stone branch. I was seen promptly, great communication on the run up to it too I was dealt with by 'Mand' who was 1st class, really informative, profe... See more

Rated 5 out of 5 stars

After losing a couple of upper molars earlier this year I visited lots of dental practices to find out about getting implants. Following a recommendation from a friend I had a meeting with Abdul. The... See more

Rated 5 out of 5 stars

I can’t thank Dr Mumta enough for giving me a smile I could only have dreamt of, it’s changed my life. Iv gone from hating my smile to loving it, the confidence getting Invisalign has given me is b... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A1 Dentist

28/4/2026. 9 monthly check up. Brilliant service as always. Been coming here for over 30 years. Don’t think you could find a better dentist. A1.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Dental Practice with Amazing Staff

Following an emergency appointment at Abbey House Festival Park, I was looked after by Dr Arran and his wonderful team. I had a tooth extraction, which I was so nervous about, but it was one of the most pleasurable tooth extractions you could imagine. Everything was explained to me in detail, which made me feel relaxed and as calm as possible. Dr Arran, was so gentle and within seconds my tooth was removed. He is a great Dentist supported by amazing nurses. I feel encouraged to maintain regular check ups as I know I will be in the best hands! Also to mention, the general atmosphere was lovely - all the staff had big smiles and were very welcoming! Lovely Dental Practice!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

I wish I could give 10 stars to…

I wish I could give 10 stars to Dr.Aziz.
Empathy, understanding, excellent communication with outstanding dentistry, exceeding all expectations.
The ‘dream team’ on reception Amy and Claire, went above and beyond their duties, putting me at ease and relaying to Dr.Aziz’s my anxieties.
I cannot express enough the excellence of this dental practice.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

As a very very anxious patient

As a very very anxious patient, having now requiring a molar tooth extraction, I was referred to the Abbey House dental and I am now registered as a new patient. Caroline at Festival Park was extremely helpful and reassuring and has arranged appointments to suit me and my work diary. I feel more relaxed about the process to follow thanks to my call with Caroline and she was very understanding.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Always an amazing experience

Always an amazing experience. I have gone from a very nervous patient to looking forward to my visits. Treated with care, extremely clean and modern, friendly and welcoming team and environment. First check up with Dr Arran, Charlotte and Casey today who looked after me very well, explained what was being done and ensured I was happy. Everyone at this practice is superb. Also Rafia and the hygiene team are wonderful and look after me well.

April 23, 2026
Unprompted review
Rated 3 out of 5 stars

Not impressed

I had need of a new dentist following a house move. I couldn't find any NHS dentists in the area, so was aware I needed to pay private. I read the reviews for Abbey House and embarked on my treatment at their Stone based branch. Things went ok for a while. However I am now rather dissatisfied. I fact Im angered. I had a schedule of treatment (dont bother with the teeth whitening treatment. Its not worth it). Most recently I had prep for two crowns and a veneer. My appointment, to fit the final products was booked accordingly. I heard a few days prior that the "lab work" was in substandard and that I had further prep to submit to. (Im not convinced that this was a lab issue as my original prep appointment was for an hour but as Samee was late, my appointment lasted just 30 mins and felt rushed. The inaccuracy of my "prep" is possibly due to that rushed appointment. I doubt I'll ever find out). My appointment for "revised prep" was subsequently. And Im still waiting for that "revised prep" to happen due to a lack of an earlier appointment. So at this stage Ive had temporary work, slowly disintegrating and uncomfortable for 5 weeks. And there is still no end in sight! Im not impressed frankly. Ive repeatedly to get a soner appointment without success. I am basically paying a fortune for a very poorly service. My husband, looking for a dentist himself, will be going elsewhere!

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

False advertising on the website

False advertising on the website. When looking for somewhere to get braces for my daughter, I found this place. It says free consultation and that you can be seen in a week, so I enquired and got a WhatsApp message saying it would be a £100 consultation and that the next available appointment would be 20th April (it was 6th March). It’s stuff like this that is sketchy so I won’t be using.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Visted today for a hygienist…

Visited today for a hygienist appointment. It was my first time and Kelly and Abbie T were fantastic at putting me at ease. I won't be so afraid next time as I never felt a thing. Thanks ladies for a positive experience.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to celebrate Abbey…

I would like to celebrate Abbey dentistry in Stone Staffordshire Abby Grace , Ally receptionist Kimberly. Ihave been to a high street dentistry in Stone way below par. I am NHS client but also have worked on paid cosmeticaly for private work. This Dentistey holds the New eary ideology, professional empathic welcoming efficient reliable. My Dentist Ali I am 51 and when I system he is wow his persona his proficient, engaging, professional 5 stars are not enough. I chose wisely give yourself that gift.

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

I would like to give one star ....…

I would like to give one star to the lovely nurses and receptionists at Abbey House. Really upset and disappointed at some very expensive bridgework done, as the bridge split after only 4 years. I'm careful what I eat and it can't be mended. My own teeth were ground and capped to hold the bridge and so it's now one big gap at the upper jaw. The problem was just ignored when I next attended apart from suggesting implants. Asking patient for feedback is quite pushy. So that is my experience, no stars, huge gap , empty wallet and broken heart.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Im a very nervous patient

Im a very nervous patient. I’ve had a couple of visits to see Karim Rooprai. He really put me at ease, removed some teeth with no pain or problems. I now have new dentures which I’m over the moon with . Can’t thank him enough. Abbey house dental
Rugeley

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Recently had some work done and had a great experience, farman and Megan are great and can't recommend them enough.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

I went to the festival park dentists, I was seen by Farman & Megan, they were really nice and they talked me through everything they were going to do, they also let me know the cost and told explained the different payment options. The people at the front desk are lovely too.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience during my…


I had a great experience during my visit. Caitlin was incredibly friendly, welcoming, and attentive throughout the appointment. She made me feel comfortable from the moment I walked in and explained everything clearly. Her kindness and professionalism really stood out. Highly recommended!

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

implants

For anyone that is anxious about getting implants with Abbey house there is nothing to worry about , I was so anxious I cancelled my first appointment, there was zero pain through the procedure and zero pain the next day, thank you so much farman, Megan and Charlotte for the constant reassurance and support.

November 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look