Abbey Travel Reviews 

2,626
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the truly exceptional level of customer care. Customers frequently praise the travel agents for being extremely helpful, professional, and genuinely knowledgeable when organizing holiday packages and trips. Many people note that the entire booking process is fast, very efficient, well-organized, and completely stress-free from start to finish. Some reviewers were not happy with occasional communication issues, missing information, and unconfirmed details encountered during their travel planning. A few consumers also mentioned facing frustrating hurdles such as a lack of accountability and poor support from their assigned agents.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpful, professional, and... See more

Booking process

People report positive experiences with booking process, highlighting that staff are efficient,... See more

Holidays

Customers consistently note positive experiences with holidays, praising the helpful staff and easy planning... See more

Service

Users describe positive interactions with service, highlighting efficient support and unforgettable trip... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional agents who listen... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thanks to Paul for organising an unforgettable race weekend. Paul organised the Zandvoort F1GP tickets and hotel and listened to all my questions and requests as it was going to be a once off ex... See more

Company replied

Rated 5 out of 5 stars

I booked a Disney holiday for feb 27 with Charlotte and received excellent service so when we were thinking of a cruise I contacted Abbey travel again and was put in contact with Michelle. We always b... See more

Company replied

Rated 5 out of 5 stars

Dealt with Paul to organise a trip to Arsenal V Man City game last month. Paul was extremely helpful, I was really impressed with the promptness of his reply and I had a booking for the game including... See more

Company replied

Rated 5 out of 5 stars

Contact, Joanna, was cheerful. and extremely helpful. She copped on very quickly to what i was looking for and gave a number of options very quickly. Her email response gave me all the information I... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Tour Agency
  6. Tour Operator

Written by the company

"Abbey Travel have been arranging holidays and leisure breaks for Irish travellers for over 40 years. The Irish Travel experts in all things travel! ☀ European Sun Holidays 🏙 European City Breaks 🏰 Official Disneyland Paris Packages 🛳 Cruise Holidays 🚵‍♀ Adventure Trips and Tours ⚽ Sports Travel Packages 🇺🇸 USA, Worldwide, Honeymoons & more Abbey Travel is an award winning travel agency, recently winning the title of Ireland’s Leading Travel Agent 2020, 2021 & 2022. At Abbey Travel we offer package holidays and curated tours to all your favourite destinations with flights, accommodation & expert advice ✈🛏


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,626)

110 reviews in the last 12 months

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Rated 5 out of 5 stars

Personal services

Personal services, competitive prices, and professional staff. Yvonne is consistently excellent, responsive, and helpful.

October 3, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Daire
Thanks for your 5* rating and for the feedback about Yvonne. We hope the trip goes well.
regards
Abbey Travel

Rated 5 out of 5 stars

Angela is always very good to deal with…

Angela is always very good to deal with and very knowledgeable when it comes to holidays, she has never steered me wrong and I’m booking with abbey travel for years

October 3, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi
Thanks for your 5* rating and for the great feedback about Angela. We hope you have a lovely holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Booking experience beats doing it yourself

Contact, Joanna, was cheerful. and extremely helpful. She copped on very quickly to what i was looking for and gave a number of options very quickly. Her email response gave me all the information I needed to make up my mind, Booking flights and holiday together saved me the trouble of trolling through the Aer Lingus app looking for flights and then trying to correlate flights with hotel availability. Booking a pick up ride to and from the airport was an extra bonus. Would definitely use Abbey travel again - saving time and money is always a good experience

October 2, 2025
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Reply from Abbey Travel

Hi John
Thanks for your 5* rating and for taking the time to send us such great feedback about Joanna and the service. We hope you enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Charlotte was very helpful and tried to…

Charlotte was very helpful and tried to get me the best deal.I will be recommending Abbey Travel for Disney trips .

October 2, 2025
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Reply from Abbey Travel

Hi Patricia
Thanks for the 5* rating and for the great feedback about Charlotte. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

The staff are very helpful and listen…

The staff are very helpful and listen to what I as a customer am looking for.

October 2, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Barry
Thanks for your 5* rating and for the feedback about Lisa. We hope you enjoy your trip.
regards
Abbey Travel

Rated 5 out of 5 stars

The girls in the office are very…

The girls in the office are very friendly and informative.

October 1, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Aoife
Thanks for your 5* rating and for the feedback about Jennifer and the team in Killarney. We hope you have a lovely trip.
regards
Abbey Travel

Rated 1 out of 5 stars

Absolutely awful company to deal with

Absolutely awful company to deal with. Booked a holiday and paid for it in full only for them to not confirm my flights. On contacting them I was informed that the flights had gone up in price by €97 and if I wanted to proceed with my holiday I would need to pay this extra. They have broken their contract and their offer of refunding the money which is only returned after a week isn’t good enough as I cannot book another holiday until it is back in my account. My advisor had a terrible attitude and said that they were my only two options. When I asked to speak with a manager I was told that the manager would only say the same. Terrible company, I will
Never book with them again, avoid at all costs

September 30, 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Rob
We’re sorry to receive your 1* review. Occasionally online bookings do not confirm with the airline and in these cases no contract is place, you did not receive any email confirmation or invoice from us to confirm the order. In this instance the price had increased, and you decided not to proceed at the higher rate. Your payment was promptly voided; this can take a few days for the banks to process. We appreciate that it is disappointing that the booking did not confirm but as you were advised at the time, we are not obligated to absorb a higher cost in this case.
regards
Abbey Travel

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, great knowledge and so friendly

September 2, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Deirdre
Thanks for your 5* rating and for the feedback about the service from Kate. We hope you enjoy the holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Simple and straightforward to deal…

Simple and straightforward to deal with. Every question or query answered promptly and clearly.

September 2, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Cecil
Thanks for your 5* rating and for the feedback about the service from Robbie. We hope you enjoy the match.
regards
Abbey Travel

Rated 5 out of 5 stars

Trip to Monza F1 grand Prix

Recently booked a trip to Monza for the F1 grand Prix The hotel was a very nice four star hotel in Central Milan 7-minute walk from the train station location was excellent and the seats provided with the package for the 3 days where excellent right at the pit exit I would recommend Abbey travel for your bookings and will use them myself in the future a big thank you to Paul for all your hard work behind the scenes for making this a special birthday gift for my son.

September 5, 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Darren
Thanks for your 5* rating and for taking the time to send your feedback about the service from Paul and the trip itself. We're glad your son enjoyed his birthday treat.
regards
Abbey Travel

Rated 5 out of 5 stars

The Best

Our experience was everything you would want from a travel agent. Jade was soooooo helpful and kind while dealing with two 'ol ones. Thank you Jade.

August 30, 2025
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Reply from Abbey Travel

Hi Linda
Thanks for your 5* rating and for your lovely feedback about Jade. We hope you both enjoy your trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Special thanks for Jacynta and Corie at Abbey Travel Swords

I had a wonderful experience in booking my trip to Disneyland Paris with Abbey Travel. A special thank you to the travel consultants, Jacynta and Corie, who were extremely welcoming, helpful, and professional, offering detailed advice and options for my trip. They truly provided an exceptional experience. I'm thrilled about my trip and would definitely use their services again for future holidays.

August 28, 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Jenny
Thanks for your 5* rating and your great feedback about Jacynta and Corie. We hope you have a lovely trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Travel agent Angela Abby Travel Nass

Travel agent Angela Abby Travel Nass. Very helpful. Following up with emails to keep me informed. Very willing and patient when I was asking questions. Have always travelled with Abbey Travel feel I can trust them.

August 18, 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Anne
Thanks for your 5* rating and or your lovely feedback about Angela and the rest of the team in Naas. We're sure they look forward to helping you with all your holiday plans. Enjoy your trip.
regards
Abbey Travel

Rated 1 out of 5 stars

SHAMBLES OF A TRAVEL AGENT!!!! Never again

Shambles of a company!!!!. Myself my wife and son went on a holiday booked through this shambles of a company. Abbey travel recommended a hotel in Portugal it was there staff pick they call it. So we booked it . It said on abbey travel’s website this was a family friendly hotel, it said on our invoice in bold capital letters no stags and hens. Well it ended up a holiday from hell!! Just drunk teenagers, stags and hens, through chairs from balcony’s food floating in pool, lads broke into a girl’s apartment and urinated on her, they got thrown out. It was a disaster! We complained twice to management who said the travel agent should not have recommended this hotel because it’s just drunk teenagers and always hassle.


Abbey travel don’t have any reps at all so no assistance out there which is disgraceful.

We contacted abbey travel who were not interested from the start! They just want your money. The hotel manager told us the hotel is that bad she is losing a lot of staff.

Abbey travel passed the buck and basically gave us nothing back not even an apology. Shambles of company!!! They tried to blame hotel. We did not book with the hotel we booked with abbey.

we will never go near this company again they are disgraceful and there customer service is absolutely pathetic !!!.

Stay away at all cost. 0 start out of 5

July 5, 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Paul

We regret to read your review and receive a 1 star rating.

We are aware that you have been in touch with our customer service department and unfortuntaley as you only contacted us 2 days before you were due to come home there was very little that we could to to allievate the situation. Had you reached out to us earlier we would have moved you to alternative accommodation.

We cannot control what other guests stay at your hotel and while we understand that other holidaymakers' behaviour can impact your holiday, unless we are alerted to the issue immediately it makes it impossible for us to rectify in the aftermath. We do not have representatives in resort and this is stated on your travel documents, however we do provide 24 hour emergency numbers so we can assist you at any time.

Once again we apologise for all inconveniences caused on your holiday and despite the disturbance caused by other guests we do hope there were many other aspects of your holiday you were able to enjoy.

Regards
Abbey Travel

Rated 5 out of 5 stars

Suzanne was wonderful person to deal…

Suzanne was wonderful person to deal with easy process and very clear on the process.

August 1, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Rachel
Thanks for your 5* rating and for your feedback on the service provided by Susanne. We hope you have a great trip.
regards
Abbey Travel

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