Abbey Travel Reviews 

2,626
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the truly exceptional level of customer care. Customers frequently praise the travel agents for being extremely helpful, professional, and genuinely knowledgeable when organizing holiday packages and trips. Many people note that the entire booking process is fast, very efficient, well-organized, and completely stress-free from start to finish. Some reviewers were not happy with occasional communication issues, missing information, and unconfirmed details encountered during their travel planning. A few consumers also mentioned facing frustrating hurdles such as a lack of accountability and poor support from their assigned agents.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpful, professional, and... See more

Booking process

People report positive experiences with booking process, highlighting that staff are efficient,... See more

Holidays

Customers consistently note positive experiences with holidays, praising the helpful staff and easy planning... See more

Service

Users describe positive interactions with service, highlighting efficient support and unforgettable trip... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional agents who listen... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thanks to Paul for organising an unforgettable race weekend. Paul organised the Zandvoort F1GP tickets and hotel and listened to all my questions and requests as it was going to be a once off ex... See more

Company replied

Rated 5 out of 5 stars

I booked a Disney holiday for feb 27 with Charlotte and received excellent service so when we were thinking of a cruise I contacted Abbey travel again and was put in contact with Michelle. We always b... See more

Company replied

Rated 5 out of 5 stars

Dealt with Paul to organise a trip to Arsenal V Man City game last month. Paul was extremely helpful, I was really impressed with the promptness of his reply and I had a booking for the game including... See more

Company replied

Rated 5 out of 5 stars

Contact, Joanna, was cheerful. and extremely helpful. She copped on very quickly to what i was looking for and gave a number of options very quickly. Her email response gave me all the information I... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Tour Agency
  6. Tour Operator

Written by the company

"Abbey Travel have been arranging holidays and leisure breaks for Irish travellers for over 40 years. The Irish Travel experts in all things travel! ☀ European Sun Holidays 🏙 European City Breaks 🏰 Official Disneyland Paris Packages 🛳 Cruise Holidays 🚵‍♀ Adventure Trips and Tours ⚽ Sports Travel Packages 🇺🇸 USA, Worldwide, Honeymoons & more Abbey Travel is an award winning travel agency, recently winning the title of Ireland’s Leading Travel Agent 2020, 2021 & 2022. At Abbey Travel we offer package holidays and curated tours to all your favourite destinations with flights, accommodation & expert advice ✈🛏


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,626)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speed of response

Speed of response. Professional approach.
Politeness and courtesy.

August 1, 2025
Abbey Travel logo

Reply from Abbey Travel

Thanks for your 5* rating and for the feedback about Amy. We hope you have a great trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Website easy to navigate

Website easy to navigate.
Trip arranged with no problems.
Flight times as requested, so all in all a very easy experience.

August 1, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Patricia
Thanks for your 5* rating and for the feedback about the website booking process. We hope you enjoy your trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service
Tx so much Abbey Travel team!!!

July 1, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Ann Marie
Thanks for your 5* rating and for the lovely feedback about Warren. We hope you enjoy the trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Very good

Very good service and communication

July 1, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi
Thanks for your 5* rating and for your feedback about Sinead. We hope you have a lovely holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

I had a lovely and helpful chat with a…

I had a lovely and helpful chat with a girl called Linda she was really nice and helpful a pleasure to chat with

June 4, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Mary
Thanks for your 5* rating and for the feedback about Linda. We hope you have a lovely holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Easy to negotiate on line App

Easy to negotiate on line App.
Price was also within the average rate for the time of year, by comparison to other company's advertising.

June 10, 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Una
Thanks for your 5* rating and for the feedback. We hope you have a lovely holiday.
regards
Abbey Travel

Rated 4 out of 5 stars

Very quick and easy booking no delay in…

Very quick and easy booking no delay in receiving information and documents

June 3, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Pauline
Thanks for your 4* rating and for the feedback about the booking process. We hope you enjoyed your trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Miami Cruise Seascape

My husband and I just came back from Miami and a Caribbean Cruise on the MSC. Thanks to Michelle Hannigan who took full reins on organising the trip and giving us the best advice possible. We would not hesitate using Abbey Travel again, especially Michelle for booking future holidays 😎

June 10, 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Joanne
Thanks for your 5* rating and the wonderful feedback about Michelle. We are glad you enjoyed the trip and look forward to helping with your next holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Many thanks Abbey Travel

Many thanks Abbey Travel. Made another wonderful trip for us . Couldn’t be happier with every aspect of your service.keep up the excellent service you deliver on

June 3, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Nicola
Thanks for your 5* rating and for the fantastic feedback. We hope you have a lovely trip.
Regards
Abbey Travel

Rated 5 out of 5 stars

ABBEY TRAVEL KILLARNEY

The staff at Abbey Travel are fantastic they are always helpful and knowledgeable. I couldn't recommend them enough. They make holiday planning easy.

June 3, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi
Thanks for your 5* rating and for the lovely feedback about Jennifer and the team in Killarney. We hope you have a great trip.
Regards
Abbey Travel

Rated 5 out of 5 stars

Very helpful

Assistant I dealt with was more than helpful and went over and above to suit my holiday needs as we were a big group travelling. Definitely 5 stars.

May 1, 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Robert
Thanks for your 5* rating and for the great feedback about Emily. We hope you all have a lovely holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

We booked with a lovely chap Marc gave…

We booked with a lovely chap Marc gave us lots of information about our hotel and flights

May 2, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi
Thanks for your 5* rating and for the feedback about Marc. We hope you enjoy your holiday.
Regards
Abbey Travel

Rated 5 out of 5 stars

Holiday Booking

Excellent customer service. Gives great options for holiday quotes

May 2, 2025
Abbey Travel logo

Reply from Abbey Travel

Thanks for your 5* rating and for the feedback about Yvonne. We hope you have a lovely holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Just returned from a trip to Ireland

Just returned from a trip to Ireland. Tried to fill out survey link provided and it dropped three times. I especially wanted to provide accolades for our driver/tour guide Edward Shiels! His historical knowledge, local knowledge, anecdotal info and sense of humour was so enlightening. What a pleasure to have had him as our guide. A amazing driver as well. The tour was amazing, could have done without the Princess cruise although dance and Irish coffee making was welcomed. The accommodations overall were lovely lovely, especially the Ashling hotel, and the Randle’s hotel. The George hotel my least favourite. Wished tours were not put in rooms overlooking the hotels mechanical roofs! Would have loved one more day to have tour Dublin. Will consider another Wingbuddy tour for sure.

April 21, 2025
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Janice
Great review, but we think maybe it should be Abbey Tours you are reviewing? We don't organise inbound tours in Ireland.
regards
Abbey Travel

Rated 5 out of 5 stars

Both ladies we dealt with Jennifer and…

Both ladies we dealt with Jennifer and Kate were very helpful and knowledgeable. Would highly Recommend.

May 1, 2025
Abbey Travel logo

Reply from Abbey Travel

Hi Caitriona
Thanks for your 5* rating and for the lovely feedback about the team in Killarney. We hope you enjoy your holiday.
regards
Abbey Travel

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