Abbey Windows Reviews 150

Excellent service. Very professional and friendly.

Thank you Neil for your help.

Usual efficient service from Abbey Windows. Rob and Jack arrived on schedule, worked very hard and had our new French Door installed in no time at all. They left the area clean and tidy and we are very pleased with a first class job.

Absolutely brilliant service from the team Rob and Jack with Dean joining them on the last day to ensure timescale met.
Very professional job completed on all windows and doors fitted. Job completed to a very high standard, tidy and all cleared up after themselves.
Would highly recommend Abbey Windows for there great customer service.

Jobs started Oct to be completed by December.. 3 attempts to fix a leaky roof.. still awaiting job to be finished... small conservatory’s to be built. Wall & glass sides.. should of been straight forward. Lack of communication. May have said Xmas 2021.... poor customer service. Please note none of the issues is COVID related

After using others companies from outside the area in the past, I tried abbey windows as it was local but unfortunately didn't work out well.

To many people involved in the process, people chacing payment after i have called to pay and finally finish not great with some damaged to wall and tiles left.

Did report it and was told someone will come and check but they cancelled last minute!

In all not great!

Excellent service, Rob and Jaz completed an outstanding job and they left the premises clean and tidy. Will definitely recommend them if you are thinking of having your windows installed.

We just had Rob and Jack install 4 windows and a sliding door. They did an excellent job. Very efficient, polite and tidy. Highly recommend!

Rob and Jack did a marvellous job. I would not hesitate to recommend them.

Thanks so much.

Yvonne Biggs

I ordered a new door and window, It started so well. Great price. Great salesman and a relatively quick process. The installer was good as well.

It’s now gone horribly wrong. They installed the door but the letter box specified in the order is missing. We’ve agreed that they will replace the letter box next week. I have clearly said I will pay the bill at this point.

Despite the fitting being incomplete, they are demanding payment. Both the contract and Consumer Rights Act are really clear, no payment is due until they have completed the installation and delivered a door that meets the specifications in the order. After some arguing they agreed but have come back again demanding I pay 97% of the final bill. Thus asking me to go against the terms in their
own contract and what’s set out in consumer law.

Added to this, the unhelpful and rude attitude of its office staff really lets this company down and is making this whole situation worse

I’m sticking to my guns and have taken legal advice. Abbey really need to take a close look at how they handle it when they get things wrong.

If the measure of a company is how they manage the situation when things go wrong ... I’ll be avoiding this one in the future.

Would totally recommend this company - we had an issue with the sales person who visited our home but this was overcome by the office a couple of days later. We ordered a composite front door which is amazing - service from measuring to fitting was outstanding and the finish of the door far surpassed our initial expectations