Abcord Insurance Services Reviews 

269
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being extremely helpful, polite, and patient when explaining various policy options and answering questions. Consumers note that the entire transaction process is straightforward, highly efficient, and entirely free of any aggressive sales pressure. Furthermore, advisors take the necessary time to thoroughly understand individual client situations, ensuring people feel completely comfortable and well-supported throughout their entire journey. However, some reviewers expressed minor reservations regarding unexpected fees, occasional difficulties in catching every small detail during calls, and general uncertainties about how the insurance coverage will perform when actually needed later.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Users describe positive interactions with service, highlighting courteous staff who provide prompt,... See more

Customer service

Consumers find customer service to be positive, highlighting that agents are honest, friendly, and patient.... See more

Price

Clients share positive opinions on price, noting that reviewers secured very competitive premiums and saved a... See more

User experience

Customers consistently note positive experiences with user experience, highlighting straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ivan Silvester at Abcord was friendly and patient, he answered all my questions both on the phone and over email. Finding unoccupied house insurance for my deceased brothers property wasn't something... See more

Rated 5 out of 5 stars

Really good to find a company insuring unoccupied property that doesn't say it's for 3 months no refunds. I only needed to insure for 10 days, so received refund less admin fee. Ivan was very good at... See more

Rated 5 out of 5 stars

Daniel Silvester was superb! I say that because he took time to listen and understand my situation and suggest some solutions to help. The whole process was seemless and I was treated like a h... See more

Rated 5 out of 5 stars

I spoke with Daniel Silvester today who was extremely helpful providing me with a flexible landlord policy. I had already auto-filled a questionnaire regarding the insurance that I needed, so he was... See more


Company details

  1. Landlord Insurance Company
  2. also in
  3. Insurance Agency
  4. Insurance Broker

Written by the company

At Abcord we provide specialist landlord and unoccupied insurance products for residential properties in the United Kingdom. Call us to enquire about our products and services We have a range of underwriters and our friendly, efficient team is on hand to give you the best possible service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

269 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(269)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple and straightforward with excellent service.

Having spoken initially to Shahid Hussain, he was polite, professional and courteous. He was in no way pushy, he just gave me the facts and figures without any hard sell. I was keen to speak with him again when I decided to set up the policy. If their claims handling (should it arise) is anything like their sales, it'll be 'top notch' for sure 5*+

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Prompt and Accurate quoting provided at all times and
Good broker support provided and any issues resolved promptly.
Available on the phone or by email to resolve any issues

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Household renewal insurance

I received a phone call this morning from Ivan Silvester as my house insurance is due for renewal. From the very onset he was professional and charming. He explained everything clearly and the whole telephone experience was excellent. He is an asset to the company.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Shahid Hussain

My thanks to Shahid Hussain who provided me with a very competative Landlord Insurance quote last week and then, as promised, range me back at the arranged time and date to finalise the necessary insurance cover. Thank you Shahid for your professionalism and reliability.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company.................

I required insurance for my new home which was unoccupied while I refurbished it. It was so easy to arrange and the cost was very competitive. The help and service from Ivan Silvester was fantastic. I definitely made the right decision when choosing Abcord. Highly recommend.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Daniel from Abcord was very professional and polite

Daniel from Abcord was very polite, attentive and managed to secure us with a very competitive quote. The process was very calm and efficient with us receiving all our documents within a few mins of concluding the transaction and call. Daniel will be quoting for future business from us.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Daniel was extremely helpful when I…

Daniel was extremely helpful when I first made a general enquiry. When I contacted him later to purchase the policy, again, he was extremely helpful and explained all aspects of the transaction. Excellent customer service. Thank you Daniel.

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Sam was very polite efficient.

Sam was very polite efficient and helpful.I was pleasantly surprised with the quote given for insuring my late mother in laws unoccupied home after hearing how expensive it could be.

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

Quality Assured

Friendly & reassuring communication. Listened to & totally understood our requirement. Clear explanation of the product. Completed our transaction with total confidence. Reasonably priced. Highly recommended.

December 19, 2024
Unprompted review

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