Abcord Insurance Services Reviews 

269
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being extremely helpful, polite, and patient when explaining various policy options and answering questions. Consumers note that the entire transaction process is straightforward, highly efficient, and entirely free of any aggressive sales pressure. Furthermore, advisors take the necessary time to thoroughly understand individual client situations, ensuring people feel completely comfortable and well-supported throughout their entire journey. However, some reviewers expressed minor reservations regarding unexpected fees, occasional difficulties in catching every small detail during calls, and general uncertainties about how the insurance coverage will perform when actually needed later.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Users describe positive interactions with service, highlighting courteous staff who provide prompt,... See more

Customer service

Consumers find customer service to be positive, highlighting that agents are honest, friendly, and patient.... See more

Price

Clients share positive opinions on price, noting that reviewers secured very competitive premiums and saved a... See more

User experience

Customers consistently note positive experiences with user experience, highlighting straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ivan Silvester at Abcord was friendly and patient, he answered all my questions both on the phone and over email. Finding unoccupied house insurance for my deceased brothers property wasn't something... See more

Rated 5 out of 5 stars

Really good to find a company insuring unoccupied property that doesn't say it's for 3 months no refunds. I only needed to insure for 10 days, so received refund less admin fee. Ivan was very good at... See more

Rated 5 out of 5 stars

Daniel Silvester was superb! I say that because he took time to listen and understand my situation and suggest some solutions to help. The whole process was seemless and I was treated like a h... See more

Rated 5 out of 5 stars

I spoke with Daniel Silvester today who was extremely helpful providing me with a flexible landlord policy. I had already auto-filled a questionnaire regarding the insurance that I needed, so he was... See more


Company details

  1. Landlord Insurance Company
  2. also in
  3. Insurance Agency
  4. Insurance Broker

Written by the company

At Abcord we provide specialist landlord and unoccupied insurance products for residential properties in the United Kingdom. Call us to enquire about our products and services We have a range of underwriters and our friendly, efficient team is on hand to give you the best possible service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

269 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(269)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professionalism

Daniel was very professional and polite at all times. He made sure that I was happy with everything up most importantly the quote. Thank you.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and price

Sam called me very soon after I requested a quote and he sent it through very quickly. It was just what I asked for. I called him later for clarification and he was very helpful, professional, friendly and polite each time I spoke to him. It was a great price in comparison to others and the service was great. I’m very happy.😊

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Good company with lots of knowledge

Had a call back from Daniel at Abcord Insurance after requesting a quote for an unoccupied property. He was very friendly and told me everything i needed to know. I was very pleased with their service.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Competitive price

The experience and competive pricing I received. Great service and a great price. I definitely recommend and will go here first for my any of my insurance needs.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Abcord and Sam

Sam H rang me first thing, following my online enquiry the previous evening for an unoccupied home and contents insurance. Sam was very pleasant and efficient and responded by email and phone to my questions and the policy was sorted quickly and in place for the next day.
Excellent service and a good price.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Daniel is very helpful

Daniel is very helpful, knowledge and patient. He made everything easy to understand. As a person with memory problems I have to say I understood and could follow his information. Thank you Daniel.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

unoccupied building cover

Abcord helped me with unoccupied buildings insurance at last minute to give me confidence in leaving a property. Sam H was fantastic and had a policy set up within 15 mins, even offering to stay on to get the policy in place after hours! Couldnt have wished for better customer service and would definitely recommend using again

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Daniel Silvester, who dealt with our enquiry was extremely helpful, polite and understood our requirements. The policy was explained by him in detail to ensure that we were able to make a good decision. This was concerning an insurance for an unoccupied property awaiting sale.

July 15, 2024
Unprompted review

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