Abelstedt Reviews 

341
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Best service ever, service was very thoughtful and is solution instead of problem oriented. Very personal and warm. The rings are beautiful and great quality, the presentation of the gifts is also... See more

Rated 1 out of 5 stars

Terrible business, zero reliability! This has been the worst experience ever. I trusted this company with an order for a big occasion, and it has been nothing but endless delays and broken prom... See more

Company replied

Rated 5 out of 5 stars

My favorite Danish jewelry company. I love the design, style and elegance of Abelstedt jewelry which totally matches my style. I’ve received earrings and the infinity ring from my now husband. I’ve a... See more

Company replied

Rated 5 out of 5 stars

Brilliant Products, And one of a kind customer service. Had a little issue that lead to a minor misunderstanding, however julie reacted extremely professionel and fast even i did not purchase... See more

Company details

  1. Jewelry Store

Written by the company

Welcome to the sparkling world of Abelstedt


Contact info

4.0

Great

TrustScore 4 out of 5

341 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(341)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really beautiful jewelry

Really beautiful jewelry. Neatly packaged and shipped quickly. I will definitely order more jewelry through your store.
Thank you Julie for your beautiful collection.

January 11, 2021
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Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

Rated 5 out of 5 stars

Excellent personalized service

Excellent service and personalized as well. Got very good customer support to extend my goods return by 2 months to allow my girl to provide her feedback.
Packaging is just lovely. I will definitely come back

January 8, 2021
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Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

Rated 5 out of 5 stars

The best!!!!

January 8, 2021
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Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

Rated 5 out of 5 stars

I am very happy over the great service

I am very happy over the great service I got. My ring that I've got lost a stone and when I reached out to the customer support about it there where no discussio. It was very clear for them to solve my problem and send me a new one which made me very happy and understood.
They were very kind to me and answered my mails very quickly which I'm very thankful for.

October 12, 2020
Unprompted review
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Reply from Abelstedt

Thank you so much for your sweet review Madeleine! I'm sure you make the ring shine even more brightly.

The warmest hugs,
Julie

Rated 5 out of 5 stars

Absolutely the most gorgeous and well…

Absolutely the most gorgeous and well made pieces !!!
I love everything about This company!
Can’t buy enough!!!

June 20, 2020
Unprompted review
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Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

Rated 5 out of 5 stars

I bought the Loving Gold Ring and it’s…

I bought the Loving Gold Ring and it’s soooo much prettier irl!.
When I had a problem with my Item, customer service were very warm and efficiently solved it in 24 hours.

I’m very happy and will definitely be buying more.

June 10, 2020
Unprompted review
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Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

Rated 5 out of 5 stars

Best silver jewelry ever!!!

The most sparkling and greatest design of jewelry I have ever seen , Abelstedt is the best !

May 26, 2020
Unprompted review
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Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

Rated 5 out of 5 stars

Very nice!

Friendly support who answers fast. Placed my order and got good information about it. Also fast delivery. And my Oxford Band Ring is AMAZING! Love it!

May 17, 2020
Unprompted review
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Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

Rated 5 out of 5 stars

5 stars

5 stars! No reason to worry when you buy from this place. Excellent service even 14 month’s after last order.

April 21, 2020
Unprompted review
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Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

Rated 1 out of 5 stars

Worst quality worst customer service…

Worst quality worst customer service ever.

First time: The ring come late and they did not even apologize. They put the responsibilty on the shipping company.

Second time: After just a few time wearing the ring losted about 10 stones and twisted in bad way by it self.

April 7, 2020
Unprompted review
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Reply from Abelstedt

Dear Aidy,

I am so sorry to hear this and I send you my deepest apologies on behalf of the entire team here at Abelstedt! All stones are set by hand so we will notify our crafters about this right away. Please send us an email and we will help immediately. I am sorry that your package was delayed, this is of course not okay.

Many hugs
Julie

Rated 1 out of 5 stars

Worst quality ever

Worst quality ever, and The customer service aswell.

First of all, my ring was delayed and didnt arrive on time.

My ring lost all of its gold colour after just a couple of months. When i contacted customer service they just Said i could send i to them to polish it and that i would have to pay for it. They also claimed non of there rings never lost thier colour and that it was my fault (i had worn it for maybe 3 weeks in total, never when washing hands/doing dishes or anything like that).

They also clameid that they had sent me a new ring a couple of weeks before but they never did that.

So mutch for 2 years warranty and trying to keep happy coustemers.

The only person i would recommend Ablestedts to are my enemies.

January 18, 2020
Unprompted review
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Reply from Abelstedt

Hi Ebba!

Thank you so much for taking the time to write to us. I am so sorry to hear that you did not get the experience we hope for and have sent a note to our service team. We are continuously working to improve and will use your feedback to do just that.

Best wishes
Julie

Rated 1 out of 5 stars

Delivery took more than double the promised time…

Took more than double the promised time for delivery, also when contacting the customer service the answers were very arrogant and they didn’t care at all about my wishes. Because of their slow service I missed my marriage anniversary and received the ring one week too late and when I wanted to return the product because of the far too late delivery they couldn’t even pay for the shipping fee to return the ring as an excusing gesture. No understanding at all from the company side!

December 28, 2019
Unprompted review
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Reply from Abelstedt

Hi Christopher,

Thank you for taking the time to write to us. I am so sorry to hear this and will be sharing your feedback with our team. We take feedback very seriously and will be using this to work towards further improvement.

Best wishes
Julie

Rated 5 out of 5 stars

Beautiful Jewelry and great shopping…

Beautiful Jewelry and great shopping experience. I will be coming back for more!

December 23, 2019
Unprompted review
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Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

Rated 4 out of 5 stars

Great service and products

Clear website, nice and quick servicedesk (I asked for another size and it was almost answered instantly). International delivery quite slow but not their fault. The product looked like the description.

December 22, 2019
Unprompted review
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Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

Rated 5 out of 5 stars

Just got my dream earrings!

Just got my dream earrings from Abelstedt! I'm so excited about my new earrings and will soon order more from their collection.
The quality is high as well as the service.
One happy customer!

September 25, 2019
Unprompted review
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Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

Rated 5 out of 5 stars

The best!

Abelstedt is the best online store I have ever ordered. Besides that my ring is so fine and beautiful, they also have the best service! I definitely recommend Abelstedt!

September 9, 2019
Unprompted review
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Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

Rated 5 out of 5 stars

Loved it

Great product, fast shipping! I have a fiancé now!

August 6, 2019
Unprompted review
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Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

Rated 5 out of 5 stars

Ordered a pair of beautiful earrings

Ordered a pair of beautiful earrings. I'm still impressed with how pretty they are! Prettier than in the website photo! The delivery takes a little bit longer, but it's worth it! Abelstedt creates unique pieces that I couldn't find anywhere else for affordable price:)

August 6, 2019
Unprompted review
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Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

Rated 5 out of 5 stars

I recomand !!!

I has a good experience with them i will defenetly order more in the future.

May 24, 2019
Unprompted review
Abelstedt logo

Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

Rated 5 out of 5 stars

Happy

I have received package in good order and fast delivery, but unfortunately the ring was to big and I have requested free exchange as mentioned on Abelstedt website.

Took some time to receive my replacement, but it was due to shipping problem, the package arrived to wrong pickup point. Abelstedt shipped out a third ring and as a compensation we have received a very nice present too.

Finally we were very happy with product and shop service.

May 10, 2019
Unprompted review
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Reply from Abelstedt

Thank you for your review! I am so happy to hear about your positive experience. Hugs, Julie Abelstedt

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