Met your representative on new home, was meticulous in measuring and advising blinds, agtee a fair price. On completion one blind not quite right, removed, sorted a fixed later. Excellent service all... See more
Company replied
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Review summary
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Slow starters but completed the work very efficiently and left a perfect completed project.
Company replied
Although more expensive than doing it yourself, I loved the hands off experience. A quick measure and it was pretty much done. The measuring appointment was fast, but I was able to ask lots of qu... See more
Company replied
Very professional and friendly made the whole process very simple. I’m totally delighted with my wooden slat blinds. Being a local family business made such a difference can’t praise them enough would... See more
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Company details
Written by the company
Aberdeen Blind Company has been fitting blinds, shutters and curtains in homes across Aberdeen and the North-East for 74 years. Family-run and based at our Esslemont Avenue showroom, we offer free home consultations, expert advice and professional fitting. Every product is made to measure and installed by our own team. Visit our Aberdeen showroom or book your free consultation at aberdeen-blinds.co.uk. Call us on 01224 637 609.
Contact info
32 Esslemont Avenue, AB25 1SP, Aberdeen, United Kingdom
- 01224 637609
- sales@aberdeen-blinds.co.uk
- aberdeen-blinds.co.uk
4.5
Excellent
167 reviews
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Replied to 75% of negative reviews
Typically replies within 1 week
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Absolutely appalling customer service
Absolutely appalling customer service. Poor attitude and lack of care. I have so far managed to convince two people not to use this company. They don't care once they have your money. The order took weeks longer than expected. I ordered three sets of 'Perfect Fit' blinds - I was told that they were easy to remove, so I could actually clean the whole of the inside of my windows. The Polish guy who fitted them tried to demonstrate taking them out, and he struggled, saying, 'It's maybe not that easy after all...!!!". I ordered a roller blind for my bedroom. I WASN'T told that it would have to be fitted to a totally different part of the window, therefore my original one would have left 3 gaping holes in my wall, and forced me to decorate. I asked for a refund on the roller blind; was told by (Alison) that the manager might consider offering me a 50% refund. She come back and said I would be getting zero....then she ridiculously said, "Well maybe you can sell it to one of your neighbours", and laughed! I was outraged at the time, and I still am several months later. This review is late due to illness, but I feel so strongly about this lack of care and customer service that I felt compelled to write this factual review. Do not use these people!!!
August 5, 2024
Unprompted review
Reply from Aberdeen Blinds Company Ltd
We’re truly sorry to hear about your experience. We strive to provide the best service possible, and it’s disappointing to learn that we didn’t meet your expectations. Your feedback is important to us, and we appreciate you taking the time to share your concerns.
Excellent service from measuring up to…
Excellent service from measuring up to fitting.
November 21, 2024
Reply from Aberdeen Blinds Company Ltd
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future .
Delighted with my new blinds
Delighted with my new blinds . The company’s customer care is first .
November 20, 2024
Reply from Aberdeen Blinds Company Ltd
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future .
Brilliant service from measuring to…
Brilliant service from measuring to installation. Really happy with my new blinds. Reasonably priced as well. I highly recommend Aberdeen Blinds Company.
November 20, 2024
Reply from Aberdeen Blinds Company Ltd
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future .
Excellent
Everything went as planned from arrival to completion, I'm so delighted with all blind fitted & the advice given on my roman blind. Such a nice family run business.
November 20, 2024
Reply from Aberdeen Blinds Company Ltd
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future .
Excellent communication and customer…
Excellent communication and customer service. Helpful with choosing the right products and fast fitting too. Have used before and will again. Great quality of curtains and blinds.
November 15, 2024
Reply from Aberdeen Blinds Company Ltd
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Excellent and efficient service
Excellent and efficient service. From measuring and choosing to getting fitted all within one month. Excellent choice of fabrics and colours
November 14, 2024
Reply from Aberdeen Blinds Company Ltd
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Absolutely no fuss, fast service.
Absolutely no fuss, very friendly staff and great service. Blinds were exactly what I wanted.
October 31, 2024
Reply from Aberdeen Blinds Company Ltd
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Delighted with our new bathroom blind
Delighted with our new bathroom blind. Great experience from the guys who came to measure to the guy who installed. Very efficient service. We’ll definitely use them again.
November 4, 2024
Reply from Aberdeen Blinds Company Ltd
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Reply from Aberdeen Blinds Company Ltd
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Reply from Aberdeen Blinds Company Ltd
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Excellent service and product
November 4, 2024
Reply from Aberdeen Blinds Company Ltd
Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are here anytime you need assistance in the future.
Reply from Aberdeen Blinds Company Ltd
Hi Sharon,
Thank you for leaving a lovely review. We really appreciate your feedback.
Kind regards,
Aberdeen Blind Company
Good all round service !!!
Good all round service , would recommend them !!!Blinds are perfect and were fitted with ease , exactly what I requested !!
August 15, 2024
Reply from Aberdeen Blinds Company Ltd
Hello Keith,
Thank you for leaving a review. We are pleased to hear you were happy with our service. Your feedback will be passed on to our team.
Kind regards,
Aberdeen Blind Company
Great Service Experience
Efficient timely service from ordering to installation no problems whatsoever thank you ABC.
August 15, 2024
Reply from Aberdeen Blinds Company Ltd
Hello Deborah,
Thank you for leaving a 5-star review. We are pleased to hear you were happy with our service. Your feedback will be passed on to our team.
Kind regards,
Aberdeen Blind Company
Great service
Service was great! My shutters were measured and fitted to a tee and exactly what i asked for they look amazing!
August 15, 2024
Reply from Aberdeen Blinds Company Ltd
Hi Pauline,
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your shutters and the service you received. If you need anything else in the future, we're here to help. Enjoy your new shutters!
Kind Regards,
Aberdeen Blind Company
First class service
First class service. Really pleased with the perfect fit blinds. Also Venetian blinds. Highly recommend Aberdeen Blind Co.
July 29, 2024
Reply from Aberdeen Blinds Company Ltd
Hello Dave,
Thank you for leaving a 5-star review. We are pleased to hear you were happy with our service. Your feedback will be passed on to our team.
Kind regards,
Aberdeen Blind Company
Brilliant
Would definitely use again fitter was brilliant explained everything about the shutters. Very satisfied.
June 18, 2024
Reply from Aberdeen Blinds Company Ltd
Hello Stan,
Thank you for leaving a 5-star review. We are pleased to hear you were happy with our service. Your feedback will be passed on to our team.
Kind regards,
Aberdeen Blind Company
Excellent service all round
Excellent service all round, from my first call to enquire about blinds through to fitting. We are delighted with the end result
June 5, 2024
Reply from Aberdeen Blinds Company Ltd
Hello Catherine,
Thank you for leaving a 5-star review. We are pleased to hear you were happy with our service. Your feedback will be passed on to our team.
Kind regards,
Aberdeen Blind Company
Reply from Aberdeen Blinds Company Ltd
Hi Cochran,
Thank you for your lovely review. We really appreciate your feedback and will pass this on to our team.
Kind regards,
Aberdeen Blind Company
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