A & B Taxis Reviews 101

I would mark them as a zero if it were possible but it isn’t so I will mark them as a one.

Downloaded their app, booked a trip and then got a call saying that they had to cancel my booking as they were fully booked. I enquired as to why the app had confirmed my booking if they had no availability. The incredibly unhelpful woman told me it was because I had booked through the app and not rung and spoke to someone. I then got an email minutes later saying “We are sorry that you cancelled your booking”. I didn’t cancel my booking they did.

Why have an app if it is not linked to your availability and why be so incredibly rude if the issue is your fault?

We were told by the operators that our taxi would be with us in 10 minutes as we were getting a train. However we had a 35 min wait as they told us the incorrect time and our driver was still completing other drop offs.

I use A & B taxis regularly for trips to the airport as well as locally and they are reliable, on time and drivers are always good at following covid protocol. I'd recommend them without hesitation

Was told I would have a car on twenty minutes for a trip to the train station, planned my journey around this accordingly. Was then told when I called back after twenty five minutes it would be five to ten minutes. Okay not great service but I can deal with a simple mistake. Called back after another 15 minutes as I have now missed my train and you have gone out of your way to ruin my plans for the evening. Not even dispatched yet. That's a joke of a scheduling service. You run a business not a drug dealing operation so give accurate times for crying out loud, you seem to think we should all plan around you. I've been your customer for 8 years but think it's time to switch to value cars as this is just the worst service

I was hit by the taxi driver as he reversed into me, hurting my arm in the process. All he had a cheek to say back was “that’s why you shouldn’t walk behind the taxi” no apology or anything. As a driver you should always check behind you to see if there’s anyone behind you. It’s part of the law of driving. I had just gotten out of the taxi I couldn’t even get past or get out of the way in time. He had his window down and didn’t even check behind him.
Rude driver and he should lose his license! Blaming a passenger for his poor driving skills!

I’ve never had problems in the past, as most drivers wait until it’s clear before they reverse!

Would give 0 stars if I could. Called up at 8am this morning to book a taxi into work, which is a 10 minute journey.

Apparently this was much too difficult for a taxi company, who managed to completely screw it up. Taxi BK65 was me walking over to his car and he still decided to pick other people up instead of myself WHO HAD ORDERED THE TAXI. Then when I called up the office lied and said it hadn’t been booked at all.

Honestly I wouldn’t even recommend this company to someone I don’t like.

I’ll be using LITERALLY any other company from now on! Also so will my whole family and friends.

Very efficient service from East Midlands Airport. Website booking a breeze with instant acknowledgement of a fixed price pick up. Driver turned up on time … very friendly, very professional. Smooth, safe drive to destination. Would definitely use A&B again and fully recommend to anyone looking for a professional East Midlands Airport pick-up

I had an A&B taxi driver named Craig tonight who has taken me home from work. Just wanted to say that he provided outstanding service and is a credit to both himself and the company. So open minded, made me feel comfortable and customer service above and beyond. Thanks Craig!

Awful customer service, was stranded at a house party when the driver of our taxi turned up with a 4 seater, despite being requested 6 seats. He then refused to take 4 and come back for 2, leaving us to deal with the company on the phone at quarter to midnight. Do not book A&B.

Truly dreadful service...avoid this company. They happily left an elderly gentleman in a strange town despite him booking what he thought was a confirmed taxi an hour earlier. The taxi finally arrived 45mins late. This company make you pay in advance for this priveledge ....AVOID!

Shocking service! Book a taxi with 14 hours notice for a pick up, only to receive a phone call just 2 minutes before the pick to be told that there are no taxis available. Obviously a company that are willing to leave people stranded in the middle of the night. I will not use them again.

Booked a return journey to Stansted Airport and was very impressed with the service. Cars arrived punctually both times and were spotlessly clean. Drivers were polite, helpful and competent. This was the first time we used this service but it certainly won’t be the last.

Always on time- very friendly drivers, always up for a chat, always use them, wouldn’t go with anyone else

When i moved to basildon it was hard for me to get around on public transport I was introduced to A&B taxi since then I love using them, they are quick, good prices and the customer service is great o definitely recommend this company

I have always had great experiences with A&B they have always been very accommodating to me. And the drivers are very helpful when it comes to shopping. They always help bring it to my door when I’ve got the little ones with me so they make it that little bit more doable. Couldn’t recommend this taxi company enough.

Have used A&B for a number of years and have NEVER had an issue with them. Cars are clean and drivers polite. If you book using your mobile you will get a text letting you know they are on their way, and again when they arrive. The message also has a link where you can track your taxi.

I use a&b 4 time's a week, always turn up quickly and are really friendly.

I've been using A & B taxis for roughly two years now, and I can't say I've ever had a bad experience. Always brightens my day having a little catch up during my travels 😁