A & B Taxis Reviews 101

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Been using them since Feb 2025 no issue. Always paid by card. Never ever paid cash Phoned today to go from Basildon hospital to westcliff. Only if I had cash and paid up front. Si... See more

Company replied

Rated 5 out of 5 stars

Booked an 8 seater vehicle to take us (Family of 5) to and from Gatwick Airport and was very impressed with the service delivered by A&B. The driver Lee arrived on time, in a clean and presenta... See more

Company replied

Rated 1 out of 5 stars

Useless service! Called after driver was 20 minutes late. Was told it’ll be another 20 minutes at least. Customer service told me her “shift had only started 10 minutes ago so couldn’t tell me a... See more

Rated 5 out of 5 stars

Very professional taxi service servicing the Basildon district area. Very good rates and prices for each trip. Professional drivers always make you feel welcome and feel relaxed and a very smooth ride... See more

Company replied

Company details

  1. Taxi Service

Written by the company

Taxi and Airport Transfer Specialist, based in Basildon but servicing Essex


Contact info

2.6

Poor

TrustScore 2.5 out of 5

101 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

always in time

always in time , even if busy will do the best to send you taxi . So many times taxi took it my boys to school and from school . Having special need boy with Autism spectrum and couple times he missed his bus stop home ,Taxi drivers collected my son from really awkward places and safely brought him home . Drivers usually very nice and friendly , just had couple times some missed understanding with some drivers that's why I put 4 stars . Thank you so much

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you for the feedback we must try harder !

Rated 5 out of 5 stars

Friendly and Reliable Company and Drivers

There are a couple of taxi firms in Basildon but A&B has always been the one I’ve relied on. You never wait very long, prices are good and the drivers are always nice and friendly. Living on my own they always help me with my shopping and are so helpful. I definitely recommend them.

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you very much for providing us and our potential customers feedback and rating our services. We are always here to help !

Rated 5 out of 5 stars

A&B taxis has done me well

A&B taxis has done me well, I’m a regular customer and their customer service is always top notch👌🏼 Always kind and welcoming :) very happy

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you we hope to serve you for many years to come !

Rated 5 out of 5 stars

Very professional taxi service…

Very professional taxi service servicing the Basildon district area. Very good rates and prices for each trip. Professional drivers always make you feel welcome and feel relaxed and a very smooth ride aswell. If A and B where in others areas I would used this taxi company daily. Eventhough I use this professional taxi firm everytike I visit Basildon. I recommend using this taxi firm for your day to day trips

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you very much for providing us and our potential customers feedback and rating our services. We are always here to help !

Rated 5 out of 5 stars

Excellent reliable service…

I have been using A&B taxi services since before the pandemic. However, during the pandemic they have been my sole use of transport to work from Billericay to Basildon. Their app is easy to use, their service provision is top notch. I have never had a late taxi, all the drivers are personable, well presented and take hygiene very seriously. Thank you A&B for never making me never be late for work. Always reliable. Thank you

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you for your kind words!

Rated 5 out of 5 stars

Taxi always arrives by stated time

Taxi always arrives by stated time. Drivers courteous and friendly.

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you very much for providing us and our potential customers feedback and rating our services. We are always here to help !

Rated 5 out of 5 stars

I always use A&B taxis

I always use A&B taxis, I don't drive and often have to take my elderly dog to the vets they are always really helpful and kind in situations that can be quite stressful I find them really reliable

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you ! We are here to help !

Rated 5 out of 5 stars

20 years and counting...

A&B have been providing me with a great service for nearly 20 years and are the first company I consider when I need a taxi. Great for airports, events in London when they are running or just going out for a drink.

December 8, 2020
Unprompted review
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Reply from A & B Taxis

20 Years Wow ! here's to the next 20 . Thank you !

Rated 5 out of 5 stars

Always a good to use

Always a good experience. We have great confidence in A&B Taxis, always at the end of the phone and ready to help. They keep you up to date, either by text or through the app. I wished more companies took their lead.

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you the App is the best and fastest way to book ! remember you can store your card details to pay by credit card as well !

Rated 5 out of 5 stars

Great service, great staff

We (me & partner) use A&B cabs daily, too and from work,shopping etc, you get to know the drivers, all have been really great and always helpful, happy & chatty even through these recent hard times throughout lockdown. The office staff are always cheerful when you call the office, Thank you all for being there through these hard times through the last 9 months of so many up and downs. Wishing you all a merry Christmas and hope 2021 is a better year for everyone
Mags & kenny
Keep safe 🙏

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you Mags and Kenny ! Stay safe!

Rated 5 out of 5 stars

5 Star Service

The drivers are all well mannered with good knowledge of the area and the cars clean , the app is easy to use and pick up is always punctual .
Highly recommend.

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you very much for providing us and our potential customers feedback and rating our services. We are always here to help !

Rated 5 out of 5 stars

Always friendly’ polite and…

Always friendly’ polite and accommodating never had a rude driver as a northerner and new to Basildon was nice to have a friendly driver from train station to make me feel comfortable always use them and always been on time

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Great to hear ! Thank you very much for providing us and our potential customers feedback and rating our services. We are always here to help !

Rated 4 out of 5 stars

Always good service

Always good service, good rates and good availability.

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you very much for providing us and our potential customers feedback and rating our services. We are always here to help !

Rated 5 out of 5 stars

Always a happy customer

I had to take a taxi to get to an appointment and the app is brilliant. Including ability to pay via the app and to have a fixed rate for the travel is really helpful.
The drivers both ways were lovely and on the way in I even get a tip on how to get to the right department once at the location. On the way back I got into about a road work on the way.
I like a bit of a chat on most days so both trips were really pleasant.
Cars are always clean and currently very well kept in the guidelines of social distancing. Would always recommend as fast and reliable service.

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you for the lovely feedback !

Rated 5 out of 5 stars

Refuse to go elsewhere!

Always great service great prices and always on time, wouldn’t use any other taxi service!!

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thats amazing to hear we aim to provide a premium service !

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