A & B Taxis Reviews 101

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Been using them since Feb 2025 no issue. Always paid by card. Never ever paid cash Phoned today to go from Basildon hospital to westcliff. Only if I had cash and paid up front. Si... See more

Company replied

Rated 5 out of 5 stars

Booked an 8 seater vehicle to take us (Family of 5) to and from Gatwick Airport and was very impressed with the service delivered by A&B. The driver Lee arrived on time, in a clean and presenta... See more

Company replied

Rated 1 out of 5 stars

Useless service! Called after driver was 20 minutes late. Was told it’ll be another 20 minutes at least. Customer service told me her “shift had only started 10 minutes ago so couldn’t tell me a... See more

Rated 5 out of 5 stars

Very professional taxi service servicing the Basildon district area. Very good rates and prices for each trip. Professional drivers always make you feel welcome and feel relaxed and a very smooth ride... See more

Company replied

Company details

  1. Taxi Service

Written by the company

Taxi and Airport Transfer Specialist, based in Basildon but servicing Essex


Contact info

2.6

Poor

TrustScore 2.5 out of 5

101 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Never had a problem with this company

Never had a problem with this company, I use it very often and the app is so good, never usually wait long for a taxi and always polite staff

December 8, 2020
Unprompted review
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Reply from A & B Taxis

App is the fastest way to get a cab ! Thank you

Rated 5 out of 5 stars

A & B Taxis

Easy to use app. And taxis always on time. Great service.

December 8, 2020
Unprompted review
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Reply from A & B Taxis

App gives priority and is the best way to book !

Rated 4 out of 5 stars

Friendly and helpful drivers

Drivers are always friendly and very helpful. Whether its getting me to work to te hospital on time and parking as close to the entrance as possible, or, helping carrying my shopping in and out of the car to my door along with my pram as u usually have my little one with me. I live that you can now pay with card as this makes it very easy for me as I never carry cash- the only critique I have is that sometimes the card machines are not working which is then a pain for me and the driver but otherwise would be 5 stars.

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Great to hear you can always pay by card !

Rated 5 out of 5 stars

Reliable taxi service

Reliable taxi service. The updated app is really good you can track your taxi and see which car is arriving. Drivers are (mostly) friendly.

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you ! we need to work on the mostly !

Rated 5 out of 5 stars

Very good service most of the taxi…

Very good service most of the taxi drivers are nice and very helpful during COVID-19 regulations

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you very much for providing us and our potential customers feedback and rating our services. We are always here to help !

Rated 5 out of 5 stars

Always cheerful and on time.

Have been using A&B after a tip off from my Aunt about five years ago. Always very cheerful drivers who are helpful and excellent time keepers. Car's always clean and tidy never a problem.

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you for the positive feedback !

Rated 4 out of 5 stars

Support your local taxi company !

Good, reliable service. Superior to alternative providers operating in the area... booking and payments can be handled via the app, contactless payments available in all cars..... drivers have good knowledge....

December 8, 2020
Unprompted review
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Reply from A & B Taxis

I love hearing this ! superior to our competitors ! Please tell us what we need to improve to get to 5 stars ! Thank you

Rated 5 out of 5 stars

Best local taxi service in Basildon

I always use A&B taxis. They are always on time, the cars are clean, drivers pleasant and I like that they send a text when the car is on the way and then when it has arrived. Excellent service all round.

December 8, 2020
Unprompted review
Rated 5 out of 5 stars

A&B ..The Best!

I have used A&B Taxis many time to Southampton, Gatwick and Heathrow. They have been amazing, always on time, polite, caring and ready to help in any way possibleas we are older people. I would wholeheartedly recommend this company to anybody without reservation.

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Avril Thank you for the lovely feedback !

Rated 5 out of 5 stars

Get support

Hi,

I know it’s been a tough year for everyone. But me myself have had a tough three years with health problem, and have been unable to drive, without your team it would have been impossible to get to work at the hospital. So I would like to thank you, fir your service and support for the past three years. 😉

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Cath we will get through this together ! Thank you very much for providing us and our potential customers feedback and rating our services. We are always here to help !

Rated 5 out of 5 stars

I have been using A&b for several years…

I have been using A&b for several years now and find your company very professional with my bookings completed and booked appointments kept on time
and all the drivers very helpful and polite
Also get on the app it’s very easy and useful

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Great to hear Paul ! Thank you for the feedback !

Rated 4 out of 5 stars

Your service is great!

Your service is great. All drivers are qualified and they are doing great job at this time. Your service deserve a five stars.
But new application is absolutely uncomfortable. Is there any chance to get the old one?

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Thank you for your review Petro. The app has been updated to bring it up to date and more streamline. If there is anything we can help you with to make your experience better, please get in touch and we'll be happy to assist.

Rated 5 out of 5 stars

Always on time

Always in time, very polite drivers and the app is so much easier too!

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Great to hear ! thank you Ryan !

Rated 5 out of 5 stars

Efficient safe travel…

I have a taxi on serval occasions back and forward to Basildon hospital or work always found the drivers to be happy polite and helpful , always on time and feel safe travelling with especially with Covid would highly recommend ,and their app is easy to use

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Janet thank you for the positive feedback !

Rated 5 out of 5 stars

Very reliable service

Very reliable service. Been using these guys for years. No matter how short or long my journey, it's always no problem for them. Having the app makes things even easier. Highly recommend

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Chris thank you . App is the way to go !

Rated 5 out of 5 stars

Big, strong and reliable

I have been using A&B taxis for the past 13 years, most times they are very punctual and occasionally I have had to rind them up and complain.
Above all, they are very reliable and dependable taxi company in Essex. I will recommend them anytime

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Shaks love that ! BIG , STRONG and RELIABLE !

Rated 3 out of 5 stars

Usually on time

Usually on time, mostly friendly drivers, some cabs are not covid safe, no plastic screen, I always wear a mask anyway, reliable, I would have given 4 stars had it not been for their new app, it’s horrendous! Why they didn’t just leave it as it was, much easier to use than the new one, rather than deal with the complicated app I just order value cabs, their app is much easier to use

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Good Morning Joanna, thank you for taking the time to leave a review.
The app has been updated to bring it up to date and more streamline. If there is anything we can help you with to make your experience better, please get in touch and we'll be happy to assist.

Rated 5 out of 5 stars

Friendly and welcoming

I often use A&B taxis to get to work. As a young female they are ALWAYS very welcoming and nice wish is so calming! Never a dull journey and I’d like to thank all the drivers for their great service. Special mention to Steven. Very lovely man! This service is always on time!

December 8, 2020
Unprompted review
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Reply from A & B Taxis

Jennifer thank you for the feedback ! well done Steven !

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