Access4Lofts Reviews 

358
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, who are often described as knowledgeable, efficient, and very helpful. The quality of the work is frequently highlighted as excellent, with installations completed quickly and to a high standard. Many people appreciate the meticulous clean-up after work, transparent pricing, and exceptional customer service throughout the entire process. Reviewers often mention the stress-free experience from initial quote to completion, noting the teams' punctuality and respect for property. This leads to strong recommendations, with many highlighting the significant improvement in storage space and overall satisfaction with the outcome.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

Staff

Reviewers consistently mention positive feedback about staff, highlighting their professionalism,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the excellent workmanship and... See more

Price

Consumers find price to be positive, with many reviewers describing the pricing as fair, competitive, and... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent and exceptional service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can highly recommend Attila and his company Access4lofts. From the time they came to quote, their advice on what I should consider doing, to booking in the job and then carrying out the work totally... See more

Company replied

Rated 5 out of 5 stars

Excellent service from a professionally run business. Priced quotations clearly set out and easy to understand. Specific time and date given for the job - turned up when they said they would! Ti... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from start to finish. Suzanne was so helpful on the phone and the guys that came out to measure for the quote and carry out the work were fab. So pleased with the extra space its... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service and overall pleasant to talk with. Very respectful of my home and worked well without issue even with other contractors working around around him. He quoted a day and a ha... See more

Company replied


Company details

  1. Construction Company
  2. Insulation Contractor
  3. Ladder Supplier

Written by the company

Access4Lofts supply and install loft hatches, loft ladders, boarding, lighting, insulation and shelving so you can use your loft as an easily accessible, useful storage space.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(358)

125 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor communication and respect of client

Got Text message at 13:56 stating he will not make the appointment . The loft appointment time was allocated from09:00 am - 14:00. He texted future dates that accommodating to him. I was taken back as I realized that my time and value were taken for granted.
It makes me question what type of work/ communication I would receive from access4 loft.

December 1, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

We’re very sorry to hear about your recent experience, and we completely understand your frustration. We expect all of our franchisees to maintain a high standard of communication and punctuality, so it’s disappointing to hear that this wasn’t the case.

To help us look into this properly and ensure it’s addressed with the correct franchise, please could you send us a few details—such as your postcode or the area you’re based in—to enquiries@access4loftsfranchise.co.uk? This will allow us to follow up and make sure the appropriate action is taken.

Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

Michael from Access4Lofts

Michael from Access4Lofts, Chelmsford, was superb. His workmanship was excellent, he arrived early and got to work straightaway. When finished he tidied up and gave me a full instructional tour of my new ladder and flooring. I would definitely recommend Michael and Access4Lofts

December 1, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for taking the time to leave such a positive review! We’re so pleased to hear that Michael provided a great experience from start to finish and that you’re happy with your new loft improvements.

We’ll be sure to pass your comments on to the Chelmsford franchise!

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

I needed a really good job done quickly

I needed a really good job done quickly
Access4 Lofts came promptly, assessed the loft, gave good, clear advice. I accepted the quote and they came, undertook the work well without mess exactly as promised.
What more could I have wished for?
Well done.

November 18, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for your lovely review!

We’re so pleased to hear everything went smoothly from start to finish. We’ll be sure to pass your kind words on to the team!

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

Outstanding service from start to finish!

Michael did a fantastic job boarding up our loft, and went above and beyond when he discovered a wasps’ nest. He handled the situation safely, professionally, and with no fuss at all, keeping us informed the whole time. The quality of the work is excellent, and his friendly, reliable approach made the whole experience stress-free.
Highly recommended — we couldn’t be happier with the result!

November 19, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your wonderful review!

We’re delighted to hear that you're so pleased with your new loft installation and that the team provided such a smooth and professional experience.

We truly appreciate your recommendation and your support!

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

I would highly recommend Access4lofts

I would highly recommend Access4lofts. They turned up on time, were polite, knowledgeable and friendly. The work was completed to an excellent standard, and the men took their time in explaining everything to me.

November 17, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your wonderful review! We're delighted to hear that you found our team polite, knowledgeable and friendly, and that you’re pleased with the quality of the work.

Thanks again for choosing Access4Lofts!

Best wishes,
Access4Lofts Head Office

Rated 5 out of 5 stars

Michael from Access4Lofts - Amazing!

Michael from Access4Lofts, Chelmsford, was outstanding! His workmanship was impeccable, he arrived early and got to work straightaway. Before he left, he tidied up and gave us a full instructional tour of our new ladder, hatch and flooring. We cannot recommend Michael and Access4Lofts enough. They are brilliant!

November 17, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your wonderful review!

It’s fantastic to hear how impressed you were with Michael’s workmanship and service. We’re delighted he delivered such a smooth experience from start to finish, and that your new ladder, hatch and flooring are working perfectly for you.

We really appreciate you taking the time to share your feedback and recommend Access4Lofts — it means a lot to the whole team. Enjoy the new space!

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

Service has been excellent throughout

Service has been excellent,all the more so as works and timetables had to be revised due to bats appearing.Team on the job were very efficient and were tidy throughout. They also brought to our attention woodworm in some beams that we could arrange to have treated which was much appreciated as I suspect some firms would have just boarded loft and not mentioned it.
Stuart Davies Oakham

October 21, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for your review, Stuart!

We’re really glad the team were able to work around the changes needed and keep everything running smoothly for you. It’s good to hear they kept things tidy and flagged the woodworm so it could be dealt with properly. We really appreciate you taking the time to share your experience!

Best wishes,
Access4Lofts Head Office

Rated 5 out of 5 stars

Really great job!

Mrs. S
Oxford

Highly recommend this company who fitted attic floorboards, lighting and a drop down ladder to access our small loft.
From the beginning with the survey, which was written and sent to us quickly, they arrived on time on the day, were very friendly, efficient and made sure no mess was left behind at all after they had finished.
They made sure we knew how to use the ladder before they left and waited until we had both climbed up & down the ladder to make sure we were happy with it all.
Thank you for a very professional job all done in a day!

November 10, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your kind words!

We’re thrilled to hear that your new loft installation has made a positive difference and that our team could provide such a smooth and professional experience.

Your recommendation means a lot to us, and we’re delighted you’re happy with the results!

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

I cannot recommend this company highly…

I cannot recommend this company highly enough. From start to finish, Nick was professional and so knowledgeable. Very clear and competitive price points, highly responsive to emails and calls, and what I loved the most was the breakdown of costs so you could see exactly what you are paying for.

The fit was quick, all floors covered and not a speck of dust left anywhere. Having had other quotes for over double the price, with plans to mess with my roof structure (new build) I am so pleased I found this company.

Thank you to the person who helped Nick also. Elodie was also so lovely and helpful. Chesterfield.

Thank you guys!!!

November 10, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your fantastic review!

We’re delighted to hear that Nick and Elodie provided such a professional and friendly service from start to finish, and that you were pleased with the quality, transparency, and care taken during your installation.

Our teams take real pride in delivering great value and a spotless finish, so it’s wonderful to see that shine through in your experience.
We’ll be sure to pass your kind words on to Nick, Elodie, and the team – they’ll really appreciate it.

Thank you again for choosing Access4Lofts!

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

Simon is polite and friendly

Simon is polite and friendly and keeps you informed at every stage of the process. The ladder quality is very good and and the end result excellant.

October 13, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for your lovely review!

We’re so pleased to hear everything went smoothly from start to finish. We’ll be sure to pass your kind words on to Simon!

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

Brilliant job by Kilmarnock branch

Steve at the Kilmarnock branch came within a couple of days of enquiring to provide a quote, I was very happy with the quote for what we were wanting done. He provided availability and he turned up with a great attitude ( probably got sick of saying hello to my 3 year old twins every time he left to go to the van and came back in the house, but he went along and greeted them every time along with the younger guy who was helping him do the job).

Kept the place tidy by putting dust sheets all the way from the bedroom down to the front door, cleaned up after themselves and enclosed a few areas that my wife asked if they could do it, which they did with no issues.

Would definitely recommend to friends and family and happy with the work done which is adding valuable storage space to our house!

November 5, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your lovely review! 😊

We’re really pleased to hear that Steve and the team provided such a great experience from start to finish. Our teams always aim to take great care in customers’ homes, so it’s wonderful to know this came across.

We hope you’re enjoying your new storage space, and we really appreciate your recommendation!

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

From start to finish all round great

Fromstart to finish all round great. Des arrived short noticed, priced up quote sent, instal date agreed. Russell arrived and was very polite and interested and did a great job. Office ladies supported all the way with info required. Deffinitely would reccomend.

November 4, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thanks so much for your lovely review!

We’re so pleased to hear everything went smoothly from start to finish. We’ll be sure to pass your kind words on to Des, Russell, and the office team — they’ll be delighted!

Thanks again for recommending us.

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

⭐ Stellar Service and Quality Loft…

⭐ Stellar Service and Quality Loft Conversion! ⭐

From start to finish, the entire team at Access 4 Loft Bristol North was exceptional. The service, right from the initial quote through to a few necessary adjustments, was handled with impressive quick response time and professionalism.
On installation day, the team of three skilled men arrived exactly on time in two clean vans. They took excellent care of my property, immediately laying down dust sheets to protect my new staircase runner and surrounding areas before getting started.

The installation itself was flawless. They did a truly great job installing my new loft boarding and insulation. They also professionally fitted a high-quality, easy-to-use ladder, two new LED lights with a dedicated switch, and the Air Tech foil liner. The transformation is incredible—the space looks significantly bigger now! We have more than enough secure storage for all our travel suitcases and those occasionally unwanted items.

The quality of the materials used, especially the ladder and boarding, is evident. The entire job, covering a 42 square foot area including the new insulation, was completed efficiently in around six hours. Before leaving, they ensured the area was tidy and neat, and they took the time to clearly demonstrate the safe operation of the new ladder.

I am thoroughly impressed and would highly recommend Access 4 Loft Bristol North ( Rash, Olly, and other guys sorry I remembered a few names only ). They deliver not only top-tier workmanship but also offer very competitive pricing. They exceeded my expectations!

October 29, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Wow – what an incredible review! Thank you so much for taking the time to share such wonderful feedback about your experience with Access4Lofts Bristol North.

We’re absolutely delighted to hear how impressed you were with the team’s professionalism, attention to detail, and the quality of the finished loft. Rash, Olly and the rest of the team take huge pride in their work, so they’ll be thrilled to know their care and craftsmanship made such a difference.

It’s lovely to hear how much you’re enjoying your new loft space — safe, tidy, and with all the extra storage you needed.

Thank you again for your recommendation and for choosing Access4Lofts to transform your home!

Best wishes,
Access4Lofts Head Office

Rated 1 out of 5 stars

PROMISING AD, BUT NO SHOW - DISAPPOINTING

Sadly, very poor service from Crewe Branch. Phoned to request visit. Two appointments made. No show - ended up using a local competitor who made an excellent job of installing flooring and storage to our attic.

September 1, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Hi Den,

We’re very sorry to hear about your experience and the inconvenience this has caused. This isn’t the level of service we aim to deliver across Access4Lofts. We’ll be investigating this further with our Crewe branch to understand what went wrong and to make sure it doesn’t happen again.

Thank you for bringing this to our attention, and please accept our sincere apologies once again for the frustration caused.

Kind regards,
The Access4Lofts Head Office Team

Rated 5 out of 5 stars

Excellent Service

Simon is a very pleasant guy, nothing was too much trouble he worked quickly and efficiently, explained everything really well and left us in a clean and tidy state.

October 23, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you for taking the time to leave us a review!

We're so pleased to hear you were happy with the service and that Simon made everything clear, efficient, and tidy. Enjoy your new loft space!

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

Outstanding service

I got my loft done this company, very proffesional, always keeping in touch and ring you back after hours
Nicholas and Elodie very nice and proffesional people.
Mason and Daz came down to do the fitting, really good lads
im very happy with the work and will recommend this company to anyone
Very helpful from start to finish

October 16, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your wonderful feedback!

We’re delighted to hear you had such a positive experience from start to finish. Nicholas, Elodie, Mason, and Daz will be thrilled to know their professionalism and hard work made such a great impression.

We really appreciate your recommendation and are so glad you’re happy with your new loft space!

Many thanks,
Access4Lofts Head Office

Rated 5 out of 5 stars

Outstanding job from the Canterbury…

Outstanding job from the Canterbury branch. Both survey and work were carried out in a very professional way. Val turned out on time, he was very tidy and did an excellent job, placing loft insulation. I can strongly recommend him.

October 20, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your lovely review!

We're delighted to hear you were pleased with the service from our Canterbury branch. Val takes great pride in his work, and your recommendation means a lot to us.

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

Fitters turned up on time as arranged

Fitters turned up on time as arranged, no mess, very efficient, good solid installation, would definitely recommend.

October 17, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thanks so much for your great feedback! We're glad to hear everything went smoothly and that you're happy with the installation.

Your recommendation means a lot to us!

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

Top class loft boarding

Survey was done quote excepted and date arranged. The team arrived on time and got on with the task in hand. They were pleasant and polite. They boarded my loft fitted a bigger hatch and ladder. The cleared up after and took away extra rubbish. Overall they were very professional and went above and beyond. Would recommend this company

October 14, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for taking the time to leave us a wonderful review!

We're delighted to hear you were happy with the whole process and that the team made such a positive impression. Enjoy your newly transformed loft, and thanks again for recommending us!

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

Outstanding professional service

Outstanding professional service from Nick at Sheffield branch .. his work was exemplary, clean and tidy and very respectful of my home keeping hallways covered and using their own ladders to access my loft space. Nick and Jake arrived on time, completed on time and it was such a smooth transaction. From start to finish. The quote I had was very reasonable in the current market. I had several quotes and by far Nick was the more friendly and approachable person I dealt with ..the whole Sheffield team are wonderful, don’t delay give them a call you won’t regret it. I highly recommend them, I am booking in for more shelving.

September 29, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Thank you so much for your fantastic feedback!

We’re delighted to hear that Nick, Jake, and the Sheffield team provided such a smooth and professional experience. We’ll be sure to pass your praise on — and we look forward to adding shelving to your loft space soon!

Kind regards,
Access4Lofts Head Office

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look