Access Equity Release Reviews 210

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional approach, making complex processes feel simple and straightforward. Many highlight the excellent customer service, noting that advisors are attentive, never pushy, and explain everything in clear, easy-to-understand terms, fostering trust and confidence. People appreciate the smooth user experience, with many mentioning efficient communication and quick responses throughout their journey. However, some customers noted isolated issues, such as an incorrect property assessment that led to additional work, suggesting that a simple phone call could have improved their experience. Another reviewer mentioned an unexpected £40 transfer fee that was not communicated beforehand.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, highlighting the excellent and helpful support received. Many... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness,... See more

Customer communications

Users describe positive interactions with contact. Many reviewers highlight the ease of reaching... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the simplicity and clarity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom made a quite mind bogglingly difficult process simple and straightforward. He was attentive, but never pushy, and explained everything in such detail that we could make informed decisions. He was... See more

Company replied

Rated 5 out of 5 stars

We were looking into Equity release for some time and couldn't decide if it was for us until Patrick Keogh took the time to explain how it worked in terms that we could understand. No pushy selling of... See more

Company replied

Rated 5 out of 5 stars

My Equity Release Journy has just been completed. I cannot thank Tricia Batchelor enough. If it wasn't for her expert experience guiding me through every challenge we cane across and with her... See more

Company replied

Rated 5 out of 5 stars

Just about to complete my Equity Release. I have been helped considerably by Tricia Batchelor who has guided me seamlessly through the whole process and throughout fully understood my requirements. Sh... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

At Access Equity Release, our priority is excellent customer care and the highest standards of advice. Our advisers help our clients to understand the benefits of equity release as well as the potential risks and all of the costs involved. We help clients to find out if equity release is a suitable solution for them. If not, we recommend alternatives. Access Equity Release is a trading name of Eadon & Co Ltd who are authorised and regulated by the Financial Conduct Authority, no. 816029.


Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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Rated 5 out of 5 stars

Big thanks to Justin Ofoche

Justin gave us really good advice right from the start. He was very patient and understanding and was always available day or evening to answer any concerns we may have and put our minds at rest. I would recommend Justin wholeheartedly and the access equity team.

May 23, 2025
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thanks for this review Colin and we at Access Equity Release are pleased that the service that Justin provided you throughout the whole application process hit the mark for you. that is exactly what we strive to do every time and thank you for recommending Justin and Access to your friends and family.

Rated 5 out of 5 stars

The representative Mrs Tricia Batchelor…

The representative Mrs Tricia Batchelor performed her duties in the most professional and caring manner.
Despite a few problems with my current mortgage provider, she helped and guided me to the end and eventually succeeded in completing my mortgage with the new mortgage company., and I cannot thank her enough.

June 30, 2025
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for this review Parviz and I'm happy that Tricia has helped you get the mortgage that you were looking for. For us at Access Equity Release it's important that we help you get the right result but also that we do this in a caring and professional way so you're happy with the result. It's brilliant that Tricia has done this for you.

Rated 5 out of 5 stars

Equity Release

Nick Chessman handled my equity release from start to finish and couldn't be happier with the way he dealt with it all. Nothing was too much trouble and found Nick to be very knowledgeable. Would definitely recommend Nick and the company to anyone considering Equity Release

June 2, 2025
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thanks for this review Geoff and I'm pleased that Nick looked after you so well through your application. There is no complement higher than when a customer says they would recommend Access Equity Release to their friends and family. It's brilliant that you feel like this about Nick and his service standards.

Rated 5 out of 5 stars

Start to finish Tricia was on the ball…

Start to finish Tricia was on the ball as we all the people I’ve dealt with through this and I will definitely recommend your company to anybody that is looking for an Equity release mortgage cheers from One happy correction very happy Customer Andi

May 1, 2025
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thanks for this review Andi and it's great to hear how Tricia helped you the whole way through your mortgage application. At Access Equity Release we pride ourselves on the service we provide and it's great to hear how Tricia's service standards are appreciated by yourself.

Rated 5 out of 5 stars

Excellent Experience with Justin Ofoche!

I had the pleasure of working with Justin Ofoche as my advisor, and I couldn't be more satisfied with the experience. From start to finish, Justin was professional, knowledgeable, and genuinely invested in helping me achieve the best outcome. He explained everything clearly, answered all my questions patiently, and made sure I felt confident at every step of the process.

What stood out most was his honesty and attention to detail—he took the time to understand my goals and tailored his advice accordingly. It's rare to find someone who is both highly skilled and easy to talk to, but Justin manages both effortlessly.

I highly recommend Justin to anyone looking for an advisor who truly puts the client's interests first. Thank you again for the outstanding support!

May 28, 2025
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thanks for the review Luke and I'm pleased you found the whole experience with Justin hit the mark so well.

Rated 5 out of 5 stars

Justin Ofoche highly recommended …

Justin Ofoche has done an amazingly professional job over many months helping me secure my equity release funding. I cannot thank him enough and would wholeheartedly recommend his services.

June 21, 2025
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thanks for the review Stephen. For us as Access Equity Release it's important that we give you the support you need in a way that's right for you. I'm pleased that Justin did this for you so well.

Rated 5 out of 5 stars

Tricia Batchelor provided…

Tricia Batchelor provided professionalism alongside a warm and helpful manner throughout this process. Always reassuring and very quick to respond to any concerns we experienced. I would recommend her highly as an advisor .

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Tricia Batchelor was fantastic

Tricia Batchelor was fantastic. She was professional and extremely knowledgeable. She kept me up to date every step of the way and explained the whole process easily and understandable. I would definitely recommend Tricia for all customer needs.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic Guy!

What a fantastic Guy!
I am fortunately working with an advisor called Graham Tyrell...he is my advisor, from the very first call I knew I was in Safe hands... Graham has explained everything from start to finish and his knowledge, experience, manner and duty of care...has been outstanding.
I have recommended 2 friends already that what him to assist them in the Equity journey...as they have seen how much support and guidance I have received.
Louise Laveric

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

I am working with an Advisor called…

I am working with an Advisor called Graham Tyrell. From the start of this journey he has been there for me. Guiding me, supporting me, answering my endless questions in a kind and understanding way. He visited my home so my children could attend the consultation meeting and explained everything to us in a way we could understand how this process works. He deals with everything making it a stress free experience.

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Graham tyrrel our adviser was excellent…

Graham tyrrel our adviser was excellent from start to finish advised me and my partner on every aspect about the equity release every part of it.
Highly recommend Graham his advise was superb.
Access equity release was fantastic with everything.

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

We dealt with a lady called Tricia…

We dealt with a lady called Tricia Batchelor.
She was knowledgable, efficient and easily accessible.
We would certainly use her again if necessary.
I have no hesitation in recommending Tricia to anyone looking to explore Equity Release options.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Quietly top of the class…

I have a business attitude for almost everything, and seldom give anyone 10/10 or 5* - on the supposition that we all have flaws ........... BUT I have given Tricia Batchelor the maximum !!! She organised everything quietly, and kept in touch equally quietly - and of course, as a result, everything worked like clockwork.
WELL DONE Tricia

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Tricia Batchelor

Tricia Batchelor
I can't express how grateful I am for the incredible support I received from Tricia Batchelor during my equity release process. From start to finish, Tricia was attentive, professional, and truly dedicated to helping me achieve my goals.

She managed to secure an evaluation that was £22,000 higher than what others had offered, showcasing her expertise in the field. Additionally, she successfully obtained an extra £32,500 that other equity release experts couldn't achieve for me.

Everything went smoothly, and her follow-up was exceptional. Tricia even assured me that if I need anything in the future, she’s just a call away and will endeavour to assist me. I felt supported every step of the way. If you're looking for someone who goes above and beyond, I highly recommend Tricia.
Jayne Wynne

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Don't be afraid!

After mulling over the idea of Equity Release for a couple of years, we finally decided to speak to an Adviser. Honestly, we now wonder why we were so worried! From November 2024 through to February 2025, Justin Was an absolute delight. He talked us through our endless questions & fears, he was patient & so knowledgeable & kept it in simple terms, never complicated. We were never rushed or pushed, he was not simply trying to sell the idea, he was genuine & caring & he helped us sail effortlessly through what we thought would be a very complicated process. He was always on the end of a phone when we needed to talk, we bombarded him with questions & nothing was too much trouble. He seems to work 24/7 always there to help. Me & my husband have had our house for 40 years & finally decided to make it work for us, have some equity released & have our reward from our property, we deserve it, we worked hard for it.
We had our Equity release funds all sorted & in the bank by the 1st week of February. The whole process was painless & everyone we dealt with were professional & friendly. No pressure, we could have taken as long as we wanted & even changed our minds, even now, after the release, Justin told us he is there for us should we ever need him in the future. We felt enveloped & safe through the whole process. It's a huge decision & he was there to guide us, help us, listen to us & became a good friend on the end of the phone!
So don't be afraid to seek advice it's definitely worth a chat to understand the process. It was definitely the right time for us & thank goodness for Justin Ofoche at Access Equity Release.

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

We dealt with Martyn Lewis

We dealt with Martyn Lewis. We found him to be very help full, knowledgeable and straight forward in our dealings. he was thorough, quick and always kept us up to date with the progress of events, no delays or complications, he made the process easy with no concerns on our part. we would recommend him. contact is 07801 314149,

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

We found Nick Chessman very professional and helpful.

We found Nick Chessman very professional in handling our Equity Release. He visited us twice and explained everything fully to us. After his visits, he kept in contact with us at every stage of the process. We were warned of the possible issues with having Equity Release and helped us with the valuation and solicitor visits.
I would thoroughly recommend Access Equity Release if you wish to go down this route and Nick's advice.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

We contacted Access Equity Release and…

We contacted Access Equity Release and were introduced to Tricia Batchelor. From the moment we first met Tricia at our home in July, to completion today she has been fantastic, so caring and supportive. We would thoroughly recommend her to anyone considering equity release.

October 25, 2024
Unprompted review

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