Access Equity Release Reviews 210

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional approach, making complex processes feel simple and straightforward. Many highlight the excellent customer service, noting that advisors are attentive, never pushy, and explain everything in clear, easy-to-understand terms, fostering trust and confidence. People appreciate the smooth user experience, with many mentioning efficient communication and quick responses throughout their journey. However, some customers noted isolated issues, such as an incorrect property assessment that led to additional work, suggesting that a simple phone call could have improved their experience. Another reviewer mentioned an unexpected £40 transfer fee that was not communicated beforehand.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, highlighting the excellent and helpful support received. Many... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness,... See more

Customer communications

Users describe positive interactions with contact. Many reviewers highlight the ease of reaching... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the simplicity and clarity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom made a quite mind bogglingly difficult process simple and straightforward. He was attentive, but never pushy, and explained everything in such detail that we could make informed decisions. He was... See more

Company replied

Rated 5 out of 5 stars

We were looking into Equity release for some time and couldn't decide if it was for us until Patrick Keogh took the time to explain how it worked in terms that we could understand. No pushy selling of... See more

Company replied

Rated 5 out of 5 stars

My Equity Release Journy has just been completed. I cannot thank Tricia Batchelor enough. If it wasn't for her expert experience guiding me through every challenge we cane across and with her... See more

Company replied

Rated 5 out of 5 stars

Just about to complete my Equity Release. I have been helped considerably by Tricia Batchelor who has guided me seamlessly through the whole process and throughout fully understood my requirements. Sh... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

At Access Equity Release, our priority is excellent customer care and the highest standards of advice. Our advisers help our clients to understand the benefits of equity release as well as the potential risks and all of the costs involved. We help clients to find out if equity release is a suitable solution for them. If not, we recommend alternatives. Access Equity Release is a trading name of Eadon & Co Ltd who are authorised and regulated by the Financial Conduct Authority, no. 816029.


Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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Rated 5 out of 5 stars

Charles Brookes was the person who…

Charles Brookes was the person who helped us with the equity release. He was extremely helpful he answered our daughter's questions and concerns on a video call. He was always contactable and very helpful throughout. We had a minor problem which Charles was able to sort out very quickly. Would thoroughly recommend him and Access Equity Release

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend David Parkinson

Highly recommend Access Equity Release, we thought we had no options left and by chance Access Equity Release sent an email to see if my mother was still looking into equity release and thank god they did! Everyone we came into contact with has been helpful and supportive. We cannot thank David Parkinson enough and fully recommend if possible, when dealing with Access Equity release to request David. He kept us informed, advised us truthfully on our situation and the best options for us. There was no pressure and at a time where we needed support David did just that. Thank you for all your help.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Our adviser was Tricia Batchelor

Our adviser was Tricia Batchelor, Tricia was very helpful and patient in explaining the whole process. If we had any queries, she was readily available by phone or email and always answered promptly.
Tricia is both professional and easy to talk to.
My husband and I highly recommend this company. An easy experience throughout.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

My independent adviser was Martyn Lewis…

My independent adviser was Martyn Lewis at Access Equity Release
My application was successful and funds were released on 27-08-24
Martyn is extremely knowledgeable, very patient and communicated regularly with me, i can not imagine how he could have bettered his service and i would thoroughly recommend him

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

With the help of Martin Lewis we…

With the help of Martin Lewis we completed a further release of equity in our house, in my opinion Access equity release is a top rated company in the uk and very trustworthy, the work was completed in good time and suited us very well, thank you .

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Through their representative Martyn…

Through their representative Martyn Lewis Access Equity Release provided me with an excellent service.
Martyn in a professional and friendly manner was able to navigate me through the whole process keeping in contact on a regular basis clarifying any queries.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Funds to cover care costs

My mother needed funds to cover care costs for my father, so we looked at equity release as a funding stream.
After some deliberation we chose Access Equity release to manage the process and from start to finish the experience has been first class, the whole process was fully
explained at the start and we were kept up to
date all the way through to competition, by Martyn Lewis our advisor at Access.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

We wish to express our thanks to Access Equity Release particularly David Parkinson, who is a total professional, very knowledgeable offering a friendly and non-judgmental service. We would have no hesitation in recommending both to anyone considering equity release.

January 17, 2024
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Denise, thank you for this wonderful review. I'm glad David was able to help you in a friendly manner. We look forward to working with you again in the future!
Kind regards, The AER Team.

Rated 5 out of 5 stars

Above and beyond, wonderful service !!!!

Our representative Mr Charles Brookes went above and beyond to ensure our experience with Access Equity Release was as smooth and stress free as possible .We were always kept fully up to date , with the knowledge that any queries would be answered by a quick phone call . Charles was not the sort to be beaten by a problem and would always find a solution

January 9, 2024
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Doug, thank you so much for this review. It means a lot to Charles and the team at AER. We look forward to assisting you again in the future!
Kind regards, The AER Team

Rated 5 out of 5 stars

Exceptional service

The service provided by Martyn Lewis of Access Equity Release was exceptional. We were able to understand everything about the product advised and the transaction was handled very efficiently.

We would not hesitate to recommend Martyn in future.

January 4, 2024
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Turkan, thank you for taking the time to leave this review. I'm pleased Martyn was able to guide you in the right direction leaving you with a positive outcome. We look forward to welcoming you back in the future! Kind regards, The AER Team.

Rated 5 out of 5 stars

So Friendly & Helpful

Access Equity Release made everything so simple. Stephen Floodgate is so knowledgeable and helpful, nothing is too much bother for him, he even made friends with our dog (who doesn't like men!)
I would definitely recommend using this company & especially Stephen

November 14, 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Denise, thank you for taking the time to post this review and for using our service. Stephen and the rest of the team look forward to being of assistance once again in the future.
Kind regards, The AER Team

Rated 5 out of 5 stars

Liz has been wonderful 🙂 there for any…

Liz has been wonderful 🙂 there for any questions I needed to ask ! Basically replied instantly to keep things flowing and not just interested in getting her commission but also very excited for myself to pursue my new venture . Thank you Liz . Kind regards Linda 🙂

December 8, 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Linda, thank you for taking the time to post this review and for using our service. Liz and the rest of the team look forward to being of assistance once again in the future.
Kind regards, The AER Team

Rated 5 out of 5 stars

Complicated to us but very straightforward for Garrie

Our needs were not at all straightforward to us but Garrie E made us feel like they were and everything he did was extremely smooth running and relatively fast. Thank you Garrie very much for taking everything in your stride and sorting out our needs.

December 4, 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi! thank you for taking the time to leave us a review. It is very much appreciated! Kind regards, The AER Team.

Rated 5 out of 5 stars

Many Thanks.

We would like to give thanks Charles Brookes as he guided us throughout every stage of the process with ease & clarity.There was no sales talk just helpfulness & explanations.
Everything was double explained & the whole experience was pain free.
Would have no hesitation in recommending to anyone else.

November 29, 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you so much for the review. I am pleased that you liked Charles and we look forward to being of assistance once again in the future.

Rated 5 out of 5 stars

Stephen helped us enormously

Stephen Floodgate helped us enormously, he explained everything in terms that were easy for us to understand, he was open and honest and recommended services that were in our best interests. We would definitely recommend anyone thinking of equity release to speak to him first

October 18, 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Petra, thank you so much for taking the time to leave us a review. It means a lot to our team! We look forward to working with you again in the future! Kind regards, The AER Team.

Rated 5 out of 5 stars

This was not a straight forward equity…

This was not a straight forward equity deal. This was to get funds to buy my ex partners share of the house.
Tom (TDA) was EXTREMELY helpful right from the start. His patience and guidance in helping me deal with problems caused by my ex partner went above and beyond and took many months to finally complete, the delays being caused by my ex partner.
I would not hesitate to recommend TDA to anyone exploring equity release.
Thank you very much TDA

September 8, 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Mr Berry, thank you for taking the time to share your experience with Trustpilot. We look forward to being able to help you in the future.
Kind regards, The AER Team.

Rated 5 out of 5 stars

Recently an Equity Release was…

Recently an Equity Release was Successfully Concluded in Respect of my Own Property in the Lake District . . . Liz Hayes who was the Lead with this Arrangement Proved to be an Outstanding Professional with an Amazingly Good Manner . . . both with myself as well Dealing with the Protocols, Paperwork and Phone Calls necessary with such Actions!! . . . Two things stood out in my Contact with this Exemplary Professional Lady . . . Action and Efficiency . . . I cannot Recommend Liz Hayes and her Team Highly enough . . . from a Very Satisfied Client Harold Benson.

October 30, 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Harold,
Thank you for taking the time to leave a review!
I'm pleased everything went smoothly for you.
We look forward to assisting you in the future.

Kind regards,
The AER Team

Rated 4 out of 5 stars

TB explained everything with clarity

TB explained everything with clarity, she was friendly and we were always able to make contact with questions and queries. Excellent service from TB.

July 17, 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Douglas, thank you for taking the time to leave us a review. It is very much appreciated! Kind regards, The AER Team.

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