AccessibletravelNL Reviews 90

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The team at Accessible Travel in NL provided me with an excellent service recently when I needed to arrange for the rental of a mobility scooter and wheelchair. My mother came to visit and she has so... See more

Rated 5 out of 5 stars

Accessible Travel saved our lives! My 88 year old mobility-impaired dad was visiting Amsterdam from the US. We got by without a wheelchair while here but in a total panic we realized he’d need one for... See more

Rated 4 out of 5 stars

Obtained and organised delivery of mobility scooter and rollator to hotel in Amsterdam which all went well. Would have been useful to know scooter not allowed on tram and no good for taxis, also no... See more

Rated 4 out of 5 stars

Needed a wheelchair instantly due to an accident in Amsterdam, took a little while to sort it out but eventually managed to get hold of one. I had to send someone else to pick it up as they couldn't d... See more

Company details

  1. Tour Operator

Information provided by various external sources

Stays, tours, transport and assistive devices for people with access needs that want to visit the Netherlands. Independent travel agent that organizes custom made holidays in the Netherlands. Reliable accessibility information.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

90 reviews

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Rated 5 out of 5 stars

Helped me with Mobility Scooter & Wheelchair

The team at Accessible Travel in NL provided me with an excellent service recently when I needed to arrange for the rental of a mobility scooter and wheelchair. My mother came to visit and she has some mobility restrictions, and her entire trip would have been spoiled if she couldn't get this equipment. Erik provided me with all the options of the different types of equipment, pricing and other details.
What started as a stressful situation turned into a very pleasant experience, all due to the friendly assistance from this team. It's such a delight to work with someone who cares!

June 14, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I happened upon Accessible Travel NL quite by accident while surfing the ‘net. I am totally amazed at the products provided to the public with mobility issues. My only regret is that I didn’t take advantage of more of their offers! Why didn’t I? It’s because I’m relatively new at being partially disabled and thought I could get by on my own. Wrong! I would have greatly benefitted from booking more than just my scooter.

I have learned that if there is someone willing to help, take the help. Don’t let pride stand in your way. I will not hesitate to rely on Accessible Travel NL next time I’m in Amsterdam. The people there are amazing and truly want you to have a fantastic, barrier-free time when in their country.

Thank you,
Barb K

March 5, 2020
Unprompted review
Rated 5 out of 5 stars

Great communication and service

Great communication and service. Made it extremely easy to enjoy Amsterdam with a wheelchair user.

February 20, 2020
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Thank you for writing this great review. Thank you for traveling with us!

Rated 5 out of 5 stars

excellent organisation

I found AccessibletravelNl to be a wonderful professional and friendly organisation which went out of their way to help and to arrange excursions. I will certainly use them again when I travel to the Netherlands.

January 14, 2020
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Thanks for your wonderful review!

Rated 5 out of 5 stars

I must commend you on your service

I must commend you on your service. We ordered a wheelchair to help my father to get around Amsterdam because he has a bad chest. I cannot thank you enough for your help and first class service. The chair was at the hotel to meet us allowing us to us it immediately. Thank you so much for helping us create memories by taking him everywhere with us. Absolutely awesome xxx

January 7, 2020
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Dear Ms. Palmer, thank you for your kind review. We are happy that renting the wheelchair turned out well and you were able to enjoy your stay in Amsterdam!

Rated 4 out of 5 stars

great wheelchair

great wheelchair. delivery good / in time.
difficulty to book - instructions for payment unclear on the website

January 7, 2020
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Dear Mr. Terisse, thank you for writing this review. We're sorry to read that it was a little bit difficult to book. In case you will need equipment again, we will try our upmost best to give better information.

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. Easy to book the scooter, on time delivery and pick up. Having the scooter made it a breeze to get around city streets, even for a first time user. Customer service was outstanding. Every email answered almost immediately by the friendly and experienced staff. Will book again on our next trip.

January 4, 2020
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Dear Heidi, thank you for the positive review! We would be happy to hear from you again in the future!

Rated 5 out of 5 stars

Everything was delivered on time and…

Everything was delivered on time and the foldable scooter was in excellent condition. All excellent, would recommend.

January 3, 2020
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Dear Jenny's daughter in law, we're glad to know that all went well with the delivery and use of the mobility scooter. Thanks for recommending us!

Rated 5 out of 5 stars

Reliable...good drop off and pick up…

Reliable...good drop off and pick up right to house...great service and follow up...definite recommendations !!

December 30, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Thanks for this wonderful review Heather. Our best wishes for 2020 and if you are visiting The Netherlands again, please do not hesitate to contact us.

Rated 5 out of 5 stars

The service from AccessibleTravelNL has…

The service from AccessibleTravelNL has been brilliant. Great price, excellent service. Punctual delivery/collection. My dad said the buggy made his trip so great because it was so comfortable and easy to use. My dad got out and about in a way I didn’t expect. He really enjoyed his visit. Thank you so much for making my parents’ trip so easy and helping to make it enjoyable.

December 28, 2019
Unprompted review
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Reply from AccessibletravelNL

Dear Kate, thank you for this wonderful review. We're glad everything worked out well and your dad enjoyed his stay!

Rated 5 out of 5 stars

Dependable service

The wheelchair was of good quality and at the hotel on time as promised.

December 24, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Dear Ian, good to know the delivery went as planned. Thank you for the kind review!

Rated 5 out of 5 stars

Great service...

Great service.... we had a wheelchair delivered to our hotel prior to our arrival ... the chair was very easy to push, clean and comfortable..... thanks for making our stay so easy

December 16, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Dear Sarah, good to know it worked out well. Thanks for taking the time to write this review!

Rated 5 out of 5 stars

Always use the best every year

Always use the best every year! Thank you

November 18, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

You are very welcome. Glad to know you are happy with our services. Look forward hearing from you again.

Rated 5 out of 5 stars

Without fail

Without fail. I have never had any issues with this Company. Never let dow and prices are fare. Thank you

November 11, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Dear Anita, thanks for writing another wonderful review. We are always glad to help. All the best and take care.

Rated 5 out of 5 stars

Everyone was very helpful and responded…

Everyone was very helpful and responded quickly to my many questions. Will definitely recommend them and will use them again in the future.

November 9, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Hello Daedly, thanks for writing this positive review!

Rated 5 out of 5 stars

The people were very nice delivered to…

The people were very nice delivered to hotel then we went on a cruise. we enjoyed the scooter.

November 8, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Dear Sonya, thank you for taking the time to write this nice review. Glad everything went well and you enjoyed the use of the mobility scooter.

Rated 5 out of 5 stars

First class service

First class service.Mobility scooter was sitting at my destination when I arrived.The customer service is also excellent

November 8, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Thank you for the kind review. We are glad to hear that our services were of help and you were happy with the communication.

Rated 1 out of 5 stars

No useful help

November 7, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

We are sorry to hear we have not been able to help you. Please do not hesitate to contact us again, so we can provide the service required. Best regards, Veroniek.

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