AccessibletravelNL Reviews 90

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The team at Accessible Travel in NL provided me with an excellent service recently when I needed to arrange for the rental of a mobility scooter and wheelchair. My mother came to visit and she has so... See more

Rated 5 out of 5 stars

Accessible Travel saved our lives! My 88 year old mobility-impaired dad was visiting Amsterdam from the US. We got by without a wheelchair while here but in a total panic we realized he’d need one for... See more

Rated 4 out of 5 stars

Obtained and organised delivery of mobility scooter and rollator to hotel in Amsterdam which all went well. Would have been useful to know scooter not allowed on tram and no good for taxis, also no... See more

Rated 4 out of 5 stars

Needed a wheelchair instantly due to an accident in Amsterdam, took a little while to sort it out but eventually managed to get hold of one. I had to send someone else to pick it up as they couldn't d... See more

Company details

  1. Tour Operator

Information provided by various external sources

Stays, tours, transport and assistive devices for people with access needs that want to visit the Netherlands. Independent travel agent that organizes custom made holidays in the Netherlands. Reliable accessibility information.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

History, culture and coffee in Amsterdam

Roel was my guide while in Amsterdam. I am a quadriplegic that can use a manual chair if not too far and too steep plus I am legally blind. I was by myself because I made a mistake on plane tickets and my husband was not going to meet me till the next day. So I signed up with accessible travel and it was a great decision! My guide Roel showed me really interesting areas of Amsterdam chosen based on my likes. He had so much knowledge of the history, culture and background of the area it was fascinating and very much worth while !

June 3, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Dear Lilly, thank you very much for writing this positive review. We are glad to know you had a good time in Amsterdam and enjoyed your time with Roel. It's great to know that we were able to make up for your day alone in Amsterdam. Feel free to contact us again for any future visits.

Rated 5 out of 5 stars

Mobility Scooter in Amsterdam

We ordered a mobility scooter for Amsterdam, it came on time and was picked up on time. The mobility guide sent to show accessible routes and establishments was very helpful. Would highly recommend Accessible Travel.

May 26, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Thank you for your positive review. Happy to be of help again in the future.

Rated 4 out of 5 stars

The size of the wheel chairs is no…

The size of the wheel chairs is no obvious from web site, no photos

May 20, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Dear Gorm, we are sorry to read that the wheelchair sizes were not clearly provided on the website. We have now added the measurements of the seats of the wheelchairs. All the best.

Rated 5 out of 5 stars

Service was as descrbed-a timely…

Service was as descrbed-a timely delivery and pick up. While planning my emails and many questions were answered! I would select a different model of assistance next time based on our experience in the city, but we were novices at scooters and didn't know any better. If we had been experienced riders, it would have been perfect!

May 14, 2019
Unprompted review
Rated 5 out of 5 stars

I rented a scooter to get around in…

I rented a scooter to get around in Amsterdam and it came as promised with all the necessary recharging equiptment. Unfortunately I neglected to request a somewhat smaller three-wheel scooter so I can get it on the tram. The large four wheelers are not allowed on the tram due to lack of space. This was my oversight not to company's. Overall I'm very pleased and would recommend this company to anybody needing assistive equipment.

May 14, 2019
Unprompted review
Rated 5 out of 5 stars

Accessible Travel, thank you!

Accessible Travel saved our lives! My 88 year old mobility-impaired dad was visiting Amsterdam from the US. We got by without a wheelchair while here but in a total panic we realized he’d need one for our train trip to Berlin. Unfortunately, we hadn’t even thought about needing a chair until the day before! Veroniek responded immediately and was able to get us a wheelchair on the same day. We would have been lost without it and we are immensely grateful for the incredible last minute service we received from Accessible Travel.

May 10, 2019
Unprompted review
Rated 5 out of 5 stars

The scooter we hired was waiting at the…

The scooter we hired was waiting at the hotel when we arrived.

It was brand new and although a bit on the large side it was perfect when we were outside.

We nicknamed it 'The Rolls Royce' as it was so impressive.

Will hire from these people again.

May 3, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Dear Brian, thank you for this positive answer. I'm glad you were happy with your 'Rolls Royce'. We look forward hearing from you again.

Rated 5 out of 5 stars

Great equipment & value for money

The equipment I rented was in perfect working condition and exactly what my mother needed (rolator, wheelchair and shower chair). The prices were also very affordable.

May 2, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Dear Nicolas, thank you for your positive review about our services as well as the equipment. We were happy to be of assistance and if you need our services again, please do not hesitate to contact us.

Rated 5 out of 5 stars

Amazing service

It was an amazing experience, the service was very good, the trycicle was super ok. I will use your service next time for sure:)

April 30, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Dear Irina, thank you for your positive review. We look forward hearing from you again.

Rated 5 out of 5 stars

Excellent

Accessible Travel Netherlands provided an excellent, friendly and knowledgeable service. The accommodation, equipment and transport arranged met my needs exactly, and ensured that I truly enjoyed my first trip to the Netherlands. I wouldn't hesitate in recommending ATN to friends and family.

April 30, 2019
Unprompted review
Rated 5 out of 5 stars

Couldn't be more pleased

Excellent equipment delivered exactly when scheduled. I would use this company in the future whenever I need something to help one of our guests to The Netherlands.

April 29, 2019
Unprompted review
Rated 5 out of 5 stars

Go Grandma Go!

Without AccessibletravelNL my 86 year old mother would not have been about to visit Amsterdam again.

The staff that assisted me on the phone were kind and helpful.

Thank you for making this trip possible for my mother.

April 16, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Thank you for your kind review Kirstin. We are glad to hear that the mobility scooter made it possible for your mother to travel through Amsterdam. We'd love to hear from you again!

Rated 5 out of 5 stars

they provided great service

they provided great service. came through on all they promised

April 12, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Thank you for this kind review Jason and Adele. If you are ever planning another trip to the Netherlands or Belgium, please do not hesitate to contact us.

Rated 5 out of 5 stars

Excellent accessibility transport NL

Excellent service for individuals in an electric wheelchair. The service was prompt, well trained and equipped, as well as dependable/reliable. The dispatcher and driver were in contact via our mobile phone as soon as we landed. They were able to accommodate the wheelchair passenger and two companions each with a suitcase and carry-on. The vehicle was clean and well maintained. This is a first rate accessibility service.

January 15, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Thank you for your positive review Charles. Please do not hesitate to contact us again.

Rated 5 out of 5 stars

Excellent company in Amsterdam

I recently visited Amsterdam and while there, I toured with Accessible Travel Netherlands. Veroniek arranged everything, from our museum visits and excursions to accessible transportation to and from the airport. She made it an easy process and we were able to truly enjoy the city. I would highly recommend Accessible Travel Netherlands and will be using their services again myself if I’m ever back in Amsterdam.

January 15, 2019
Unprompted review
AccessibletravelNL logo

Reply from AccessibletravelNL

Thank you for this wonderful review Cory Lee. We look forward to welcome you again!

Show reviews in all languages. (90 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look