Ace Energy Bath Reviews 494

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their punctuality and respectful conduct. The service provided is frequently described as excellent, with many people appreciating the quick response times, clear communication, and the thoroughness of the work completed, whether for electrical, plumbing, or boiler services. Reviewers also value the company's reliability and the peace of mind that comes from knowing they can depend on them for various maintenance needs. However, some people mentioned an instance where an engineer's experience was questioned, suggesting a potential lack of thoroughness in diagnosing a problem.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team arrived on time, kept us well informed on what they were doing and progress in general. Both engineers were very pleasant to work with and respectful of our property and cleaned up at the end of... See more

Rated 5 out of 5 stars

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout. Ace al... See more

Rated 5 out of 5 stars

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, a... See more

Rated 5 out of 5 stars

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and v... See more


Company details

  1. Boiler Supplier
  2. Electrical Engineer
  3. Plumber

Written by the company

Bath's leading plumbing, heating and electrical company. Specialising in boiler installations, plumbing, heating repairs and servicing, radiator installations, powerflushing, Electrical Test & Inspect, emergency plumbing and electrical work.


Contact info

4.9

Excellent

TrustScore 5 out of 5

494 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Five star service!

The plumbers turned up on time, were polite and efficient and had obviously been well trained. They replaced the radiator in my bathroom and took the old one away. They also replaced a thermostatic control on another radiator. The bill came in less than quoted for as it took half the expected time! Having suffered very many bodged plumbing jobs over the years by other people, I was relieved and delighted by the professionalism of Ace Energy. Highly recommended.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and friendly service

Confirmation texts and messages sent regarding appointment, and prompt arrival of engineer. Work satisfactorily completed. Friendly service. The company have also show patience and understanding over an extended period of time concerning delays in completing the work due to problems with incorrect replacement parts provided by a supplier.

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Ace Energy recently installed another…

Ace Energy recently installed another heater in my home. This was the sixth visit by their excellent electricians which is an indication of the confidence I have in them. As always the work was carried out to the highest standard. The electrician installed the heater and associated wiring with meticulous attention to detail and she also took great care to conceal the surface wiring neatly and attractively which I greatly appreciated. Another ‘Ace’job from Ace Energy.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Bev and Spence from ACE have done all the electrical fixes for our new kitchen and have been great. They’re professional, friendly and really efficient. As a company, ACE have been a real pleasure to deal with. They’ve been flexible about booking in Electricians and Plumbers and have been massively helpful in getting the kitchen completed over the last few months. Part of this was ensuring the same Electricians and Plumbers were involved from the beginning for continuity and that made a big difference. I’ve spoken to Alistair a lot through the whole process, who has been super helpful, as have everyone who has been involved with our project. It’s been so refreshing to book specific days for the work to be done and for these to go ahead exactly as requested. ACE definitely live up to their name!

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Right from the process of booking in the work, the communication and that actual work was great. Very friendly and knowledgeable staff. Highly recommended.

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Reassuring and thorough check and repairs carried out on tripping fuse box by Beverly who was courteous, friendly and professional. I called Ace Energy at 8:45am and Beverly was working in my house before 9:30am Exceptional service, thank you.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

ACE service as always

Local, easy to contact, know what they are talking about, excellent service, friendly and efficient engineers. Thank you - we shall miss you when we leave Bath.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Levi was an excellent engineer who…

Levi was an excellent engineer who solved our current
problem quickly and communicated the issues and future action very succinctly.
Response time by Ace energy was also excellent.
Though not an emergency situation the gas engineer
was on site within 4 hours of our call.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Office electrical changes

Our office needed a few major electrical changes recently. This did not cause any unnecessary disruption. The service provided from start to finish so far across two days was done very professionally, honestly and exceptionally well. Further unexpected works were advised and discussed in detail which will be done in due course.

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Quick and efficient work

ACE plumber arrived on time and gave helpful advice about a leak under the floor. When he returned to fix the leak, he was on time again and completed the job quickly and explained what he had done. Dealing with ACE was very straightforward and clear and the job was completed efficiently.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great effort from Ashley

Great effort from Ashley. Really professional, takes pride in his work and goes the extra mile. Very pleased with new toilet and all the pipe work and new tap in kitchen.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

The company provided excellent…

The company provided excellent communication to set up and undertake a service on my central heating system. The engineer arrived on time, was efficient, friendly and helpful and took care not to make any mess. I would highly recommend.

January 23, 2024
Unprompted review

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