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Rated 1 out of 5 stars

Bought an oil filter to fitt a nissan nv 200 advertised on ebay for £6.55 and free postage when I clicked on to buy I was charged £106.55 then all the hassle of cancelling order and getting refund N... See more

Rated 5 out of 5 stars

Had bought brake pads from this company, turned out they didnt fit my car, and was offered refund. On posting, I believe there was an issue with recieving the pads. Once I had shown signature from... See more

Rated 1 out of 5 stars

ACEPARTS - Avoid them like the plague ! They hide behind AMAZON with time-wasting "messaging", ask for photographic evidence, because they are too thick to understand an issue, and then don't offer... See more

Company replied

Rated 1 out of 5 stars

No way to contact them , only answer phone message , they don't answer e mails, don't reply to ebay messages, stated 2 day delivery, not posted 5 days later, 1 other part did arrive, 4 spark plugs,... See more

Company replied

Company details

  1. Auto Parts Store

About Aceparts

Written by the company

Aceparts are vehicle lighting specialists and trusted suppliers of a wide range of quality automotive parts, such as Xenon bulbs, wiper blades, suspension elements, filters, wing mirrors, washer pumps and spark plugs – to name a few. If you need a spare part for your vehicle – we’ve got you covered.

Our easy-to-navigate online shop makes it so simple to view and order the part(s) that you need, and you can always expect competitive pricing, as well as quick and efficient delivery.

With over ten years’ experience in the industry, we have a wealth of knowledge and expertise within our team and are committed to delivering the best customer experience. Our dedicated Support Team are on hand to help if you have any queries and will be delighted to offer their advice.

Whatever your lighting or spare part requirements, we will be pleased to assist! You can visit our online store or call us on 020 8090 5333, and a member of our friendly Support Team will help you find the right solution.

If you have already ordered from us, we’d love to hear your feedback – let us know how we did so we can continue to be the best in the business!

Contact info

2.3

Poor

TrustScore 2.5 out of 5

98 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Faulty wiper was replaced with speed ,

I ordered some new blades for my juke at a very cheap price .The wipers arrived quickly and promptly fitted . I noticed the drivers side not working properly and wonderd weather it was a case of you get what you pay for . When I contacted Aceparts they were very helpful and replaced the item that arrived within 24hrs . The replacement works well without issue . I would defiantly recommend this dealer who clearly cares about its customers no matter the amount spent .

August 31, 2016
Unprompted review
Rated 5 out of 5 stars

My mistake (ordered incorrect size)

I made an order for a set of flat profile wiper blades via eBay. The wipers arrived in a couple of days even in despite of the August Bank Holiday.
I soon realised that I had ordered one wiper blade too short (needed a16" blade but I stupidly ordered a 14") All my fault.
I contacted Aceparts via email asking them to send me a new blade and to let me know how much the replacement would be.
I received a reply in minutes from Danielle who graciously offered to send it free of charge as a good will gesture !
Not something you expect in the day and age as customer care is not too valued these days.

Thank you Aceparts

August 30, 2016
Unprompted review
Rated 5 out of 5 stars

Customer friendly.

I ordered the wrong bulbs by accident and requested a return and the company were happy to cooperate and sent me some bulbs what would fit my car free of charge!! Received in 2 days too, very pleased with my service and will order from the company again.

August 23, 2016
Unprompted review
Rated 5 out of 5 stars

Would recommend

Although there was a misunderstanding about the wing mirror I ordered for my Micra (when I ordered it I didn't know there were 2 designs for that year along with many distributors in the dark too) the problem was solved with fantastic customer service. I was offered a free post return and a full refund. Will definitely use this supplier again.

August 18, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

I've not come across this company before until I purchased an item from them on eBay, they are very professional, super quick to respond to your enquiries and on time delivery too. Thank you. 👌😊

August 17, 2016
Unprompted review
Rated 5 out of 5 stars

Very helpful

My order got lost in the post and was resolved very quickly great company to deal with thank you !!

August 8, 2016
Unprompted review
Rated 5 out of 5 stars

Honest & trustworthy

I purchased a mirror lens on eBay from aceparts and it was the wrong type. They refunded the cost without quibble. Very good to deal with and I would be happy to buy from them again.

August 7, 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant backup and comms.

There was an issue with my order but it was dealt with in a friendly and professional way. Communications regarding the order were very prompt and it was dealt with so efficiently. I would have no qualms recommending ACE to others and no doubt I shall be making further purchases.

July 23, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Unbelievable!!! I ordered wipers for my car. They arrived quickly and then I realised I had ordered the wrong fitting....my fault. I contacted them to see if they did the ones with the right fitting and they were happy to send the new ones straight out. Super fast. Super efficient. Super helpful. Can't recommend highly enough. Will definitely use again.

July 20, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

I'd just like to praise them for their amazing customer service. I ordered the wrong part for my car which I didn't know until I fitted it explained the situation and even though I'd used the bulb I was given a full refund!! So nice as they really didn't need to do that. Fantastic company, great communication and who I will be using for all my needs from now on!

July 18, 2016
Unprompted review
Rated 5 out of 5 stars

Fast delivery!

I'm not a car person so I wanted some cheap wipers, they do they're own brand wipers, free delivery and I got them discounted with an offer I found on their Facebook because I bought front and back! Literally paid next to nothing for them and they came the next day! Will definitely shop with them again

March 5, 2015
Unprompted review
Aceparts logo

Reply from Aceparts

Thanks Lucy, we're glad you are pleased with your recent purchase! You can grab yourself 10% off at our Facebook page!

Rated 5 out of 5 stars

Excellent Service

First class service, ordered wipers for my car when delivered one would not fit on wiper arm, contacted AceParts sent a replacement blade with no problem. Wipers very good no juddering. Would use AceParts again.

February 5, 2015
Unprompted review
Aceparts logo

Reply from Aceparts

Thanks for the kind words John, make the most of our 10% off discount code over on our Facebook page!

Rated 5 out of 5 stars

Amazing service with a speedy delivery time!

I was looking for a set of brake pads for my Ford Fiesta, with knowledge that their were variants available. After looking online I was blessed with three to choose from.
Within seconds of a quick call to their helpful customer service team I was linked directly to the part required.
Ordered that day and it arrived two days later! Now that is was I call service!

February 17, 2014
Unprompted review

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