ACF Plumbing and Heating LimitedReviews 

244
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We have used ACF for our own boiler, plumbing etc for several years. Recently Florin, has fitted a new boiler for my mum in law. He has also provided a gas certificate for a house sale of my parents... See more

Rated 5 out of 5 stars

Got a notification from Anglian Water of a detected leak. Phoned ACF who helped me identify where leak was occurring. Within an hour Florian had visited, identified the issue and ordered replacemen... See more

Rated 5 out of 5 stars

Florin provided a fantastic service from start to finish when our boiler was on its last legs. Very honest by giving us a quote to repair and a quote to replace, he didn’t push either option on us.... See more

Rated 5 out of 5 stars

System boiler installed yesterday by Ben, who was lovely, explained what he was going to be doing and gave me a rough time of how long it would take. When it was completed he talked me though the b... See more

Company replied

Company details

  1. Gas Engineer
  2. Plumber

Written by the company

Local and friendly family run business ready to help with your plumbing, heating and gas problems. Just give us a call 😀


Contact info

4.9

Excellent

TrustScore 5 out of 5

244 reviews

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1-star

No history of asking for reviews

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4.9

All reviews

(244)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Florin came and serviced my 1 year…

Florin came and serviced my 1 year boiler they installed last year.
Very important to have it serviced, and was no trouble for him to do so, arrived on time and respected my property.
My new boiler has been working 100% so happy I purchased a new one after having my old one for years.
Won't hesitate to call you again Thank you Teresa Hodgson.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

My Boiler packed up last night

My Boiler packed up last night, ACF plumbing was able to attend to assess my fault within a few hrs after making an emergency appointment the morning after I contacted them. Thanks for your help and finding the problem, I have arranged for a new Boiler fitting on Monday 6th January which Is amazing at such short notice thank you Florin and the team at ACF plumbing. A massive thank you to Charlie and Ben for fitting my new Boiler on Monday 6th January excellent work guys. Looks and feels fantastic House back to being warm, with running hot water again. I can highly recommend ACF Plumbing and heating for all you have done to get us back to a normal household, very respectful to my property, left my home super clean and tidy after working so hard to get the job finished. Thanks so much Florin for getting this sorted so quickly. Charlie and Ben are a credit to your business Thanks again guys. A very happy family smiles all round including the wee Cat.

January 3, 2025
Unprompted review
ACF Plumbing and Heating Limited logo

Reply from ACF Plumbing and Heating Limited

We're honoured to have been able to assist you with your boiler issue and provide a quick solution. Thank you for your kind words and recommendation.

Rated 5 out of 5 stars

We can't speak highly enough of ACF

We can't speak highly enough of ACF. Extremely knowledgable and competent, high level of expertise coupled with integrity, efficiency and nothing being too much trouble. I would not want to use another company for any plumbing and heating job I have in the future.

December 13, 2024
Unprompted review
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Reply from ACF Plumbing and Heating Limited

Thank you immensely for your kind words. We're thrilled about your positive experience with ACF Plumbing and Heating Limited.

Rated 5 out of 5 stars

As always strict compliance with…

As always strict compliance with regulations and complex under floor heating problem solved quickly and professionally. You can rely on this company doing things safely and correctly and within the regulations. Recommended, totally.

December 12, 2024
Unprompted review
Rated 1 out of 5 stars

First thing they did was try to condem…

First thing they did was try to condem the boiler, even though there was nothing wrong with it, which was verified by Valiant who make the boilers.
I wouldn’t recommend them.

December 9, 2024
Unprompted review
ACF Plumbing and Heating Limited logo

Reply from ACF Plumbing and Heating Limited

Thank you for your feedback, Mr Pete, we’re sorry to hear about your concerns. We appreciate the opportunity to provide some context regarding the situation.
During the visit, our engineer carefully reviewed the boiler manufacturer’s installation manual and safety guidelines, which had been presented to you and your wife from the boiler manual. It became clear from the measurements taken that the vertical flue did not meet the required clearance of 1000mm from the bedroom window, as specified in point R of the manufacturer’s instructions for the Glow-worm 38cxi on page 15 of the manual. In this case, the measured clearance was approximately 600mm.
Additionally, we referenced the manual’s guidelines on page 13, which explicitly state under section 2.1 Location: “This boiler is not suitable for outdoor installation.” This key safety instruction means the current installation could pose significant risks. When our engineer raised this issue and highlighted the potential safety concerns, they were met with verbal abuse and were prevented from continuing their assessment.
As a professional company, we are committed to prioritising safety and adhering strictly to manufacturer instructions and industry standards. Our engineer consulted both the Boiler Manufacturer ( Glow-worm) and Gas Safe to ensure a correct understanding of the guidelines, confirming the installation’s non-compliance. Highlighting these issues was not an attempt to "condemn" the boiler but rather to ensure the safety of all occupants and compliance with regulatory standards.
We understand that this situation may have caused frustration, but we kindly ask for mutual respect during such visits to allow us to perform our duties effectively and maintain a positive working relationship. If you have any further questions or concerns, we would be happy to discuss them with you directly.
Kind regards,ACF Team

Rated 5 out of 5 stars

A great boiler installation by Ben &…

A great boiler installation by Ben & Charlie completed within 6 hours. All stages of the process fully explained and all areas were kept clean & tidy. Our Vaillant boiler fits neatly into our airing cupboard and runs quietly.

December 2, 2024
Unprompted review
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Reply from ACF Plumbing and Heating Limited

Mr Frank, we appreciate your feedback. many thanks.

Rated 5 out of 5 stars

An excellent, trustworthy company - highly recommended

I highly recommend ACF Plumbing and Heating. From start to finish, their team were courteous, friendly and professional. Florin was extremely helpful when visiting my home to survey for my boiler system. He then tailored a quote to suit my needs. Florin able to arrange a prompt installation when I was ready to proceed. The installation team were excellent. Ben and his colleague worked tidily and professionally and completed the job to a very high standard. The boiler swap-over was not the simplest of tasks, but they worked through the challenges systematically with very little disturbance to myself, meaning I could continue to work at home while they were installing over two days (including carrying out some bespoke carpentry to hide the newly routed pipework!). Once complete, Ben took me through how to operate the boiler and smart controls. Nothing was too much trouble and I was very impressed with their work ethic. I would not hesitate to recommend ACF and I will certainly use them in the future for the ongoing service and maintenance work on the system. An excellent, trustworthy company.

August 28, 2024
Unprompted review
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Reply from ACF Plumbing and Heating Limited

Thank you so much for taking the time to share your fantastic feedback! We’re absolutely delighted to hear about your positive experience with ACF Plumbing and Heating.

Rated 5 out of 5 stars

Very satisfied 😀

System boiler installed yesterday by Ben, who was lovely, explained what he was going to be doing and gave me a rough time of how long it would take.
When it was completed he talked me though the boiler as boiler came fitted with a carbon monoxide dector.
There was no trace of any work taken place as cleaned up after himself and everything taken away to dispose of.

November 6, 2024
Unprompted review
ACF Plumbing and Heating Limited logo

Reply from ACF Plumbing and Heating Limited

Thank you so much for taking the time to share your fantastic feedback! We’re delighted to hear about your positive experience with ACF Plumbing and Heating.

Rated 5 out of 5 stars

Great Company to deal with

Extremely friendly professional staff. This company keeps their clients up to date with arrival times and progress of work. Very prompt in providing quotations before any work is carried out.
Would highly recommend this company.

October 11, 2024
Unprompted review
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Reply from ACF Plumbing and Heating Limited

Thank you so much for taking the time to share your fantastic feedback! We’re delighted to hear about your positive experience with ACF Plumbing and Heating.

Rated 5 out of 5 stars

As always a great service from ACF

As always a great service from ACF. Convenient appointment time arranged. Engineer arrived on time, carried out the work and the cost is reasonable. All round great service, I wouldn't hesitate to recommend!

October 4, 2024
Unprompted review
ACF Plumbing and Heating Limited logo

Reply from ACF Plumbing and Heating Limited

Thank you so much for taking the time to share such wonderful feedback! We’re thrilled to hear that your experience with ACF Plumbing and Heating was so positive.

Rated 5 out of 5 stars

New boiler ordered and fitted within a…

New boiler ordered and fitted within a couple of days. Engineer arrived promptly. Boiler fitted with no fuss, efficiently and with no mess. Great service.

October 2, 2024
Unprompted review
ACF Plumbing and Heating Limited logo

Reply from ACF Plumbing and Heating Limited

Thank you so much for taking the time to share such wonderful feedback! We’re thrilled to hear that your experience with ACF Plumbing and Heating was so positive.

Rated 5 out of 5 stars

ACF Plumbing and Heating did a…

ACF Plumbing and Heating did a fantastic job on our boiler replacement. From the quote through installation the team were great and provided lots of good advices. Ben was extremely punctual and friendly and got all the works done on time. Would highly recommend!

September 25, 2024
Unprompted review
ACF Plumbing and Heating Limited logo

Reply from ACF Plumbing and Heating Limited

Thank you so much for taking the time to share such wonderful feedback! We’re thrilled to hear that your experience with ACF Plumbing and Heating was so positive.

Rated 5 out of 5 stars

ACF Plumbing & Heating Ltd

We have just had a new boiler conversion and heating system overhaul. ACF have been excellent at every phase, from early discussions to meet our needs and budget, right through to the installation. All staff have been friendly, considerate, professional and efficient. We would highly recommend this company.

September 16, 2024
Unprompted review
ACF Plumbing and Heating Limited logo

Reply from ACF Plumbing and Heating Limited

Thank you so much for taking the time to share such wonderful feedback! We’re thrilled to hear that your experience with ACF Plumbing and Heating was so positive.

Rated 4 out of 5 stars

Excellent

Regular text updates as and when of engineers arrival very professional clean and tidy excellent service from start to finish would highly recommend .

September 10, 2024
Unprompted review
ACF Plumbing and Heating Limited logo

Reply from ACF Plumbing and Heating Limited

Thank you for your great feedback! We’re thrilled to hear you had a positive experience with ACF Plumbing and Heating.

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