Just got off the phone with Costco Citibank. They are receiving HUNDREDS of calls regarding ACQRA (second word varies) followed by HK (Hong Kong) This website receives thousands of dollars for multi... See more
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See what reviewers are saying
Mysterious transaction appeared for NZ84.49 overnight. The merchant was listed as Lembeem Kwun HKG for whom I canot find any details online. Clearly a scam, and although it may not be Acqra, they are... See more
Company replied
Acura , Is a scam , ordered a watch from a company called Swiss watch gallery discounts gave me a tracking number with 17 Track Then it said it was delivered to me 5 weeks later it wasn’t On... See more
Company replied
I too have just fallen victim to these scammers although mine was for flooring after searching the internet for it! So you can’t even trust websites outside of Facebook and instagram! It’s really sad... See more
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Company details
Written by the company
Acqra Payment Solutions is a leading payment service provider dedicated to being your trusted partner in the realm of online transactions. we specialize in managing approved transactions and client orders, enabling businesses to operate smoothly in the digital marketplace. While we facilitate the payment process, we maintain a strict focus on our role as a service provider and do not interfere in or bear responsibility for our clients' core operations. In the rare event of encountering issues with a purchased product or service, or if you suspect any fraudulent activity, we encourage you to contact the original merchant directly or reach out to your credit card issuing bank for any necessary chargeback procedures.
Contact info
Rm 1202, Delta House, 3 On Yiu Street, , 00000, Shatin, NT, Hong Kong
- george.to@acqra.com
- acqra.com
1.3
Bad
156 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mysterious transaction appeared for…
Mysterious transaction appeared for NZ84.49 overnight. The merchant was listed as Lembeem Kwun HKG for whom I canot find any details online. Clearly a scam, and although it may not be Acqra, they are guilty of supporting scammers. Clearly they don't care about checking the credibility of their merchants. I've never had any contact with Acqra or the merchant and never ordered anything online outside of Aotearoa (New Zealand) Update- to their credit, they arranged a refund a few weeks later.
December 9, 2024
Unprompted review
Reply from acqra.com
Thank you for contacting Acqra. Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
I was scammed never used this company…
I was scammed never used this company and they scam my bank account
December 7, 2024
Unprompted review
Reply from acqra.com
Thank you for contacting Acqra. Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
I was definitely scammed
I was definitely scammed. I never used or heard of this site in my life and Thankfully my bank reached out to me it was a charge for $88.42. Absolutely ridiculous happening on a weekend had to block my card and can’t access funds until tomorrow when I get a new one.
December 8, 2024
Unprompted review
Reply from acqra.com
Thank you for contacting Acqra. Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
Transaction Fraud – 77 Euros Charged with No Purchase Made, no help from customer support
Quattro giorni fa mi sono stati tolti 77 euro dalla carta in una transazione non autorizzata intestata a questa società. Vedendo le loro risposte alle recensioni su trustpilot ho compilato il form per mandargli una segnalazione e investigare sulla situazione ma ancora non ho ricevuto risposta. Non avevo effettuato alcun acquisto in quella data di conseguenza non saprei minimamente collegare questa transazione ad un rivenditore, nonostante loro dicano di essere seplicemente un payment service provider.
Four days ago, 77 euros were taken from my card in an unauthorized transaction attributed to this company. After reading their responses to reviews on Trustpilot, I filled out the form to send them a report and investigate the situation, but I still haven't received any response. I did not make any purchase on that date, so I have no idea how to connect this transaction to any retailer, even though they claim to simply be a payment service provider.
December 4, 2024
Unprompted review
Reply from acqra.com
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
Scam
The company can improve by going out of business!! Nothing but scams taking advantage of people who are barely getting by. Bullshit!!! The BBB WILL INVESTIGATE 😡
December 4, 2024
Unprompted review
Reply from acqra.com
Thank you for contacting Acqra. Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
Why did you take 80.00 out of my cash…
Why did you take 80.00 out of my cash app. I did not know about this. Please refund my money back. You guys are a rotten company. You took the money that I was gonna use to buy Christmas presents. Shame on you. This company ducks big time
I did not purchase anything that has to do with your company I have contacted my bank to get my money back. You guys are a rip off and to do this around christmas is even worse. I dont know how you sleep at night.
December 5, 2024
Unprompted review
Reply from acqra.com
Thank you for contacting Acqra. Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
I've completed a payment for 57…
I've completed a payment for 57 dollars. I received an email with de information . But, I can't track my purchase
December 6, 2024
Unprompted review
Reply from acqra.com
Thank you for contacting Acqra. Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
Every single review on this website.....
ZERO STARS!!!! Every single review on this website is of people being scammed. Why is this company not being held accountable? This is ridiculous! Something needs to be done. Yesterday I noticed this business tried to charge my card: Acqra Gdscnssm $80 (U.S.) I have not ordered anything from anywhere except Amazon.
Thankfully my card company didn't recognize it and it was declined. Now I have to cancel my card and order another one which is a huge inconvenience!!
December 4, 2024
Unprompted review
Reply from acqra.com
We are sorry to hear about your concerns. We function solely as a payment service provider, managing approved transactions and client orders. We are not privy to or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect fraudulent activity, please reach out to the original merchant or contact your credit card issuing bank directly for chargeback procedures.
Why have you take money from my account…
Why have you take money from my account without advising me. That's stealing people's money I don't even know about your company. I have already advised the police and they will investigate the situation
November 29, 2024
Unprompted review
Reply from acqra.com
Thank you for contacting Acqra. Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
Fraudulent Charge account shows a charge for 49.09…
My account shows a charge for 49.09 nov. 25th 2024 from Acqra” ladyt online “ kwun tong HK 023663
Fraud
December 4, 2024
Unprompted review
Reply from acqra.com
Thank you for contacting Acqra. Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
Acqra Gdscnssm tried to fraudulently…
Acqra Gdscnssm tried to fraudulently take US $100 from my Monzo card, I have never used this company but believe they post fraudulent links on YouTube facebook etc. It’s all a scam, please do not use !
December 4, 2024
Unprompted review
Reply from acqra.com
Thank you for contacting Acqra. Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
They are simply using people's credit…
They are simply using people's credit and debit cards without their knowledge.. Banks should not let any payments go through this company and they should be investigated promptly and shut down.. The company might be in the middle of a financial crisis and are using their final days to take as much of people's money as possible.. I nearly ruined my relationship by accusing my girlfriend of trying to use my card behind my back... I wonder how many people were in this situation of accusing someone close to them 👮
December 2, 2024
Unprompted review
Reply from acqra.com
Thank you for contacting Acqra. Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
Acqra *shpebe
Acqra *shpebe
Amount -£31.24
Transaction made 06/11/2024 · 13:12
Transaction cleared 07/11/2024
Take it av been scammed
November 7, 2024
Unprompted review
Reply from acqra.com
Thank you for contacting Acqra. Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
They aren't even worth ONE star
They aren't even worth ONE star. SCAMMERS! Using my creditcard. I never heard about this company before and didn't purchased anything for 74,50 euro during that time when they took my money. They also do not answer the messages. I'm waiting now for 1 month to get a response, but I think I can wait forever
November 1, 2024
Unprompted review
Reply from acqra.com
We are sorry to hear about your concerns. We function solely as a payment service provider, managing approved transactions and client orders. We are not privy to or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect fraudulent activity, please reach out to the original merchant or contact your credit card issuing bank directly for chargeback procedures.
Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
Well Acqra contacted me & asked for…
Well Acqra contacted me & asked for more details ie email address. I still haven’t heard from them or the company I ordered airfryer from. They took £49.09 of my money & iv received absolutely NOTHING!!
I think Facebook should be held responsible for allowing ads like this that are not legitimate. It’s really not on!
November 5, 2024
Unprompted review
Reply from acqra.com
We are sorry to hear about your concerns. We function solely as a payment service provider, managing approved transactions and client orders. We are not privy to or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect fraudulent activity, please reach out to the original merchant or contact your credit card issuing bank directly for chargeback procedures.
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
Scammers tried to use my credit card…
Scammers tried to use my credit card for a payment. Bank stopped it but now I have to get a new card.
This company ACQRA seems to be a scammers paradise and any mention of the company acting as a payment platform should be avoided and reported as soon as possible.
December 1, 2024
Unprompted review
Reply from acqra.com
Thank you for contacting Acqra. Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
Scam
Scam, criminals. They took my money and I had to close my credit card. Do not order anything!
Edit/update: They have had more than a month to figure it out, so this "wait and wait some more" is just part of the scam plan. They have also closed the website. Do not provide any information.
December 1, 2024
Unprompted review
Reply from acqra.com
Thank you for contacting Acqra. Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
Scammers, detected by Revolut
Thanks to Revout, I'm keeping my 77 eur that they wanted to charge me today. Scammers!
December 1, 2024
Unprompted review
Reply from acqra.com
Thank you for contacting Acqra. Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
I just had to cancel my card for an…
I just had to cancel my card for an amount 56 taken ftom my account scammers
November 13, 2024
Unprompted review
Reply from acqra.com
Thank you for contacting Acqra. Please tell us more in English about your queries if you have a problem regarding a particular payment issue by filling out our official inquiry form here:
https://share.hsforms.com/1ZU0H2HKOSvOMHUtuMrxlnArgjko
Please be patient as the investigation takes time. We will contact you if there are any updates regarding this particular payment issue.
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
I've just had to cancel my card due to…
I've just had to cancel my card due to an unauthorised transaction of £78. Thankfully my bank have refunded me. YOU SHOULD NOT BE OPERATING. SCAMMERS SCAMMERS SCAMMERS
November 27, 2024
Unprompted review
Reply from acqra.com
N.B. Please note that Acqra functions solely as a payment service provider, managing approved transactions and client orders. We are not privy to, involved in, or responsible for any aspect of our clients' businesses. If you encounter issues with a purchased product, service, or suspect any fraudulent activity, kindly reach out to the original merchant or contact your credit card issuing bank directly for any necessary chargeback procedures.
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