While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

So glad l found Active Outlet. I was a bit confused with the ordering form, l was using my phone. So l rang and was helped by one of their website guys. It all made sense after that and my order ar... See more

Rated 5 out of 5 stars

Updated review, Having given 1 star due to lack of goods or communication, the company sprang into action and the goods were received within a couple of days. I think that we just slipped between th... See more

Rated 5 out of 5 stars

Always wary of dealing with new companies especially with such low prices, but bit the bullet and so glad to say items were as advertised and arrived within a few days. Hope to use them again.

Rated 5 out of 5 stars

Fantastic service. Ordered an out of stock item, Steph kept me up to date and made sure it was sent out on next day delivery the day it arrived in stock. Above and beyond, arrived sooner than expected... See more

Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

The Active Outlet website features an extensive range of high quality products and equipment for outdoor enthusiasts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super Quick Service.

It was the first time ordering from here. I placed my order at lunchtime on Thursday and it was here by the Friday afternoon the next day. Absolutely outstanding service. Will definitely be ordering from here again.

July 5, 2023
Rated 5 out of 5 stars

Spot on!

Fast delivery. Wetsuit fit perfectly.
Website clear and easy to explore categories.
Fair prices.
Definitely will use them again 😃

June 26, 2023
Rated 1 out of 5 stars

The waders are not in stock

The waders are not in stock. I have to wait until August.

July 3, 2023
Active Outlet logo

Reply from Active Outlet

We are sorry that we were not able to fulfil you order. We understand that the order has now been cancelled and a refund will be provided soon.

Rated 1 out of 5 stars

I haven't even received my purchase…

I haven't even received my purchase yet!!!!
The number you have given to ring you on just cuts out! Could you just refund me the money thanks

June 14, 2023
Active Outlet logo

Reply from Active Outlet

Thank you for your review and highlighting this to us. I can see that our customer services team have tried to contact you by email (15th June) and telephone to offer you an alternative as the one ordered is currently out of stock. If you could please call us on 0118 906 2600, then we will be happy to discuss the options with you. Thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look