Adelaide Direct Stationers logo
Visit website

Adelaide Direct Stationers Reviews 1,045

•
TrustScore 4.5 out of 5

4.7

Office Supply Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its speed and efficiency, often noting next-day arrivals and friendly drivers. The ordering process is frequently described as easy, especially online, and the products are generally well-received. Many people highlight the excellent service and the helpful, friendly staff who are quick to resolve issues and even source items not listed on the website. However, some customers experienced issues with delayed or incomplete orders, and a few mentioned receiving incorrect products. There were also occasional reports of items being on backorder or, in one instance, a product being of poor quality.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting swift and prompt deliveries,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Order

Consumers generally find the ordering process to be positive, highlighting the ease of online ordering and... See more

Product

Customers had positive experiences with product. Many reviewers appreciate the good selection, range, and... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good range of products; great service; prompt, courteous delivery right to the stationery cupboard door!; friendly follow-up when requested; welcome treat of free sweets for the office. ADS is our reg... See more

Company replied

Rated 5 out of 5 stars

Every order is easy to organise online. If I have any queries re products then I give them a call and speak directly to sales. I’m never left waiting on the end of the line! The order is always shippe... See more

Company replied

Rated 5 out of 5 stars

My customer service rep was amazing! The third party delivery company was late in delivering my items and a few of them were now critical. Sam not only followed up the delivery company but made sure t... See more

Rated 5 out of 5 stars

Samantha has been excellent. Very responsive and incredibly helpful. The whole team at ADS are great. Service is excellent and delivery swift. We have been customers for over 10 years..

Company replied

Company details

  1. Office Supply Store

About Adelaide Direct Stationers

Written by the company

Promo Image

We're Local, We Deliver

 
Adelaide Direct Stationers is Australia's no.1 family owned premier business supplier. With over 20,000 products, shop everything for your business or home in one place!
 
The company won the Australian Office Products Reseller Award a record five times and received the Australian Office Products Dealer of the Decade in 2010. Other achievements include South Australian Police (SAPOL) Preferred Supplier – 2020-2023 and Local Government Association (LGA) Preferred Supplier – 2020-2023.
 
Here at Adelaide Direct Stationers you can shop everything your workplace needs ranging from school supplies, PPE, office supplies, paper, ink and toner, furniture, cleaning and kitchen, technology, washroom and more! We supply guaranteed reliable and high quality products from popular brands such as Artline, Reflex, Northfork, Nood, Fellowes, 3M and more!
 
We are your One-Stop-Shop for all offices no matter how big or small!
 
SHOP NOW

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Best supplier in Adelaide

Best supplier in Adelaide! Great customer service, I was really surprised by the quick email follow up and service and the delivery of medical supplies was reasonable and well communicated. Definitely recommend

April 5, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Many thanks for your kind review

Rated 5 out of 5 stars

Great office supply store

Order was completed on time and with a very friendly delivery person.

Online website is incredibly intuitive and easy to use. Would recommend ADS to any office in Adelaide!

April 2, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thank you for your kind review!
We are glad to that we could provide you with a good experience.
Kind regards,
Adelaide Direct Stationers!

Rated 5 out of 5 stars

Excellent service

Easy ordering process
Reasonable prices
Prompt delivery

March 13, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thank you for your very kind review Jo!
Kind regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

My online order was picked and…

My online order was picked and delivered promptly.
The delivery driver was friendly and helpful.
I appreciated the advice app on pending delivery.

March 17, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thankyou for your kind review

Rated 4 out of 5 stars

Have always had a great experience…

Have always had a great experience ordering from Adelaide Direct Stationers, easy ordering and exceptionally fast delivery. Only downside is they do not pack the complimentary lollies in your order anymore!

March 4, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thankyou for your review.We provide complimentary lollies for orders over $100.00 or in the event there is no stock we try to supply an alternate complimentary product :)

Rated 5 out of 5 stars

All good

All good than thanks👍

February 24, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thank you for your review!
Kind regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

Amazing

Awesome turnaround time and fantastic, prompt customer service. Email replies were always so quick and extremely helpful. Delivery was amazing with real-time tracking so I knew exactly when to expect the delivery. Will definitely be buying from here again.

February 18, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thank you for your very kind review!
Kind regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

Prompt & Friendly Service

Prompt, efficient and friendly service

January 31, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thank you for your kind review!
Kind regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

Great service

Prompt and efficient Service

February 1, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thank you for your kind review!
Kind regards,
Adelaide Direct Stationers

Rated 4 out of 5 stars

Reply email took a day to get back

Reply email took a day to get back.
Delivery instruction written but not follow.
Otherwise overall pretty good.

January 29, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thank you for your review!
Kind regards,
Adelaide Direct Stationers

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look