Adelaide Direct Stationers Reviews 1,044

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its speed and efficiency, often noting next-day arrivals and friendly drivers. The ordering process is frequently described as easy, especially online, and the products are generally well-received. Many people highlight the excellent service and the helpful, friendly staff who are quick to resolve issues and even source items not listed on the website. However, some customers experienced issues with delayed or incomplete orders, and a few mentioned receiving incorrect products. There were also occasional reports of items being on backorder or, in one instance, a product being of poor quality.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting swift and prompt deliveries,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Order

Consumers generally find the ordering process to be positive, highlighting the ease of online ordering and... See more

Product

Customers had positive experiences with product. Many reviewers appreciate the good selection, range, and... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good range of products; great service; prompt, courteous delivery right to the stationery cupboard door!; friendly follow-up when requested; welcome treat of free sweets for the office. ADS is our reg... See more

Company replied

Rated 5 out of 5 stars

Every order is easy to organise online. If I have any queries re products then I give them a call and speak directly to sales. I’m never left waiting on the end of the line! The order is always shippe... See more

Company replied

Rated 5 out of 5 stars

My customer service rep was amazing! The third party delivery company was late in delivering my items and a few of them were now critical. Sam not only followed up the delivery company but made sure t... See more

Rated 5 out of 5 stars

Samantha has been excellent. Very responsive and incredibly helpful. The whole team at ADS are great. Service is excellent and delivery swift. We have been customers for over 10 years..

Company replied


Company details

  1. Office Supply Store

About Adelaide Direct Stationers

Written by the company

Promo Image

We're Local, We Deliver

 
Adelaide Direct Stationers is Australia's no.1 family owned premier business supplier. With over 20,000 products, shop everything for your business or home in one place!
 
The company won the Australian Office Products Reseller Award a record five times and received the Australian Office Products Dealer of the Decade in 2010. Other achievements include South Australian Police (SAPOL) Preferred Supplier – 2020-2023 and Local Government Association (LGA) Preferred Supplier – 2020-2023.
 
Here at Adelaide Direct Stationers you can shop everything your workplace needs ranging from school supplies, PPE, office supplies, paper, ink and toner, furniture, cleaning and kitchen, technology, washroom and more! We supply guaranteed reliable and high quality products from popular brands such as Artline, Reflex, Northfork, Nood, Fellowes, 3M and more!
 
We are your One-Stop-Shop for all offices no matter how big or small!
 
SHOP NOW

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Mitani Group

1. The webportal is easy and user friendly and the items have photos and description
2. Placing on order through webprotal is easy
3. Fast delivery
4. We like the lollies :)

July 5, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thank you very much for your kind review!
Best regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

Prompt turnaround time

Prompt turnaround time. Exactly what a business ordering stationery is after.

June 27, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thank you for your kind review!
We are glad to hear we could provide you with a good experience.
Kind regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

A better option for Stationery!

Cheaper prices, great service, prompt delivery! And yes, I am a human - a very impressed one!

June 25, 2024
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Reply from Adelaide Direct Stationers

Many thanks for your 'human' reply ;)

Rated 5 out of 5 stars

Always great service

Always great service, prompt delivery and great prices

June 13, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thank you very much for your kind review!
Kind regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

Amazing service

Amazing service! Fast delivery and always helpful.

June 12, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thankyou for the kind review

Rated 5 out of 5 stars

Very easy to order and the whole…

Very easy to order and the whole transaction from ordering online to delivery was so effortless.
I had a phone call from Aeshah introducing herself and welcoming me. And the prices and availability of stock was great. Definitely a long term client.

June 10, 2024
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Reply from Adelaide Direct Stationers

Many thanks for your kind review.I will make sure Aeshah gets notified as well of your mention to her ;)

Rated 5 out of 5 stars

Easy to make an order

Easy to make an order. Excellent delivery, driver was polite and drop items carefully.

June 7, 2024
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Reply from Adelaide Direct Stationers

Thankyou for your kind review

Rated 4 out of 5 stars

very friendly delivery driver and very…

very friendly delivery driver and very helpful too

June 3, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thank you for your kind review!
We are glad to that we could provide you with a good experience.
Kind regards,
Adelaide Direct Stationers!

Rated 5 out of 5 stars

thanks

Hi thanks for the freebies! makes me feel like you really value your customers! Will defiantly reorder stock from you for my area, and suggest to management to maybe switch over.

May 22, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thank you for your kind review!

We are glad we can provide you with such good experience, our customers are all valued.
Kind regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thank you for your kind review!
We are glad to that we could provide you with great service.
Kind regards,
Adelaide Direct Stationers!

Rated 2 out of 5 stars

Disappointed

Order said complete on website, when it was not.
Holding delivery until back order arrives in store, when selected not to wait for order to be complete before delivering - the reason we have been using Adelaide Direct Stationers

May 10, 2024
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Thankyou for your feedback.Order confirmations show on the website but all available stock is available to see prior to ordering.Available stock is sent unless a hold until complete option is ticked,I can see you placed an order on the 10/05 and all available stock was delivered on the 13/05.Some of your backorders arrived this morning and were immediately released

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