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Adelaide Direct Stationers Reviews 1,044

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TrustScore 4.5 out of 5

4.7

Office Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its speed and efficiency, often noting next-day arrivals and friendly drivers. The ordering process is frequently described as easy, especially online, and the products are generally well-received. Many people highlight the excellent service and the helpful, friendly staff who are quick to resolve issues and even source items not listed on the website. However, some customers experienced issues with delayed or incomplete orders, and a few mentioned receiving incorrect products. There were also occasional reports of items being on backorder or, in one instance, a product being of poor quality.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting swift and prompt deliveries,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Order

Consumers generally find the ordering process to be positive, highlighting the ease of online ordering and... See more

Product

Customers had positive experiences with product. Many reviewers appreciate the good selection, range, and... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good range of products; great service; prompt, courteous delivery right to the stationery cupboard door!; friendly follow-up when requested; welcome treat of free sweets for the office. ADS is our reg... See more

Company replied

Rated 5 out of 5 stars

Every order is easy to organise online. If I have any queries re products then I give them a call and speak directly to sales. I’m never left waiting on the end of the line! The order is always shippe... See more

Company replied

Rated 5 out of 5 stars

My customer service rep was amazing! The third party delivery company was late in delivering my items and a few of them were now critical. Sam not only followed up the delivery company but made sure t... See more

Rated 5 out of 5 stars

Samantha has been excellent. Very responsive and incredibly helpful. The whole team at ADS are great. Service is excellent and delivery swift. We have been customers for over 10 years..

Company replied

Company details

  1. Office Supply Store

About Adelaide Direct Stationers

Written by the company

Promo Image

We're Local, We Deliver

 
Adelaide Direct Stationers is Australia's no.1 family owned premier business supplier. With over 20,000 products, shop everything for your business or home in one place!
 
The company won the Australian Office Products Reseller Award a record five times and received the Australian Office Products Dealer of the Decade in 2010. Other achievements include South Australian Police (SAPOL) Preferred Supplier – 2020-2023 and Local Government Association (LGA) Preferred Supplier – 2020-2023.
 
Here at Adelaide Direct Stationers you can shop everything your workplace needs ranging from school supplies, PPE, office supplies, paper, ink and toner, furniture, cleaning and kitchen, technology, washroom and more! We supply guaranteed reliable and high quality products from popular brands such as Artline, Reflex, Northfork, Nood, Fellowes, 3M and more!
 
We are your One-Stop-Shop for all offices no matter how big or small!
 
SHOP NOW

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy ordering

Easy ordering, prompt delivery of goods

September 10, 2024
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Reply from Adelaide Direct Stationers

Thank you for your review!
Kind Regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

Fast process

Order is packed fast. Sale rep Chloe is great! Would like more help with packaging though.

September 2, 2024
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Reply from Adelaide Direct Stationers

Many thanks for your kind review and that of Chloe ;) I will have Chloe contact you regarding the packaging

Rated 5 out of 5 stars

Prompt

Prompt
Helpful re item that I could not find on website

August 29, 2024
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Reply from Adelaide Direct Stationers

Thank you for your review!
Kind regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

Great service & very efficient.

Great service & very efficient.
Always ready to answer queries immediately and deliveries always on time.
Highly recommend.

August 27, 2024
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Reply from Adelaide Direct Stationers

Thank you for your very kind review!
Best regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

I have used ADS at my last few…

I have used ADS at my last few workplaces and they have always been prompt, helpful and price competitive!

August 23, 2024
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Reply from Adelaide Direct Stationers

Thank you for your kind review!
Kindest regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Once the order is placed you know it will turn up quickly and they will advise you of back order stock.

August 13, 2024
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Reply from Adelaide Direct Stationers

Thank you for your kind review!
Kind regards,
Adelaide Direct Stationers

Rated 1 out of 5 stars

No order payment taken

Bad customer service

August 9, 2024
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Reply from Adelaide Direct Stationers

Hi,

This order has been refunded to the paypal owners account.

Kind regards
ADS

Rated 5 out of 5 stars

This is a top notch Adelaide supplier.

This is a top notch business. I had a very pleasant, fast and efficient experience with my first purchase and was met with excellent customer service at a clean and friendly facility.

Can’t wait to put my next order through!

August 5, 2024
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Reply from Adelaide Direct Stationers

Thank you very much for your kind review!
Best regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

Fast delivery

Fast delivery
Well packed

July 30, 2024
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Reply from Adelaide Direct Stationers

Thank you for your review!
Kind regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

Great service!

Great service! Products ordered are always delivered on time.

July 16, 2024
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Reply from Adelaide Direct Stationers

Many thanks for your kind words

Rated 5 out of 5 stars

Prompt delivery with reasonable prices

Prompt delivery with reasonable prices. The welcome gift was a nice surprise. Good job ADS

July 15, 2024
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Reply from Adelaide Direct Stationers

Thank you very much for your review!
Kind regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

Easy ordering

Easy ordering, prompt delivery and choice if wanted to wait for back order items to be available

July 11, 2024
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Reply from Adelaide Direct Stationers

Thank you for your kind review!
Regards,
Adelaide Direct Stationers

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