Good range of products; great service; prompt, courteous delivery right to the stationery cupboard door!; friendly follow-up when requested; welcome treat of free sweets for the office. ADS is our reg... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every order is easy to organise online. If I have any queries re products then I give them a call and speak directly to sales. I’m never left waiting on the end of the line! The order is always shippe... See more
Company replied
My customer service rep was amazing! The third party delivery company was late in delivering my items and a few of them were now critical. Sam not only followed up the delivery company but made sure t... See more
Samantha has been excellent. Very responsive and incredibly helpful. The whole team at ADS are great. Service is excellent and delivery swift. We have been customers for over 10 years..
Company replied
Company details
About Adelaide Direct Stationers
Written by the company
We're Local, We Deliver
Contact info
2A Cardiff Court , 5094, Cavan, Australia
- (08) 8164 5700
- admin@adelaidedirectstationers.com.au
- adelaidedirectstationers.com.au
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient service
Very efficient service, some confusion around pricing on check out
February 26, 2025
Reply from Adelaide Direct Stationers
Thankyou for your Positive Review :)
Excellent service
February 24, 2025
Reply from Adelaide Direct Stationers
Thankyou for your Positive Review :)
was great and fast!
February 16, 2025
Reply from Adelaide Direct Stationers
thankyou for the kind review :)
Generally a good service.
I have been using ADS for many years now and love their service, generally. I recently, by accident, ordered the incorrect ink for my printer. I was a little shocked that I had to pay $12 restocking fee. Also, the returns online didn't work as the product I ordered was marked for b/o. Emma in customer care was great; she got it sorted, and the cartridges have been collected. There was a fair bit of confusion to start but we got there and hopefully I will receive a credit.
I prefer to use ADS than one of the other stores, but I do struggle to find a few things that I need to order. They do try to source if they can, and pricing is usually pretty good. The website has got better over the years but is still pretty limited on information and details on the products and a few more photos would be good. I do like the free delivery and free lollies. So, I guess that's why I had to pay to return something.
February 17, 2025
Reply from Adelaide Direct Stationers
Thankyou for your review.The admin charge we levy is for goods incorrectly ordered and is to cover some of our admin overheads.For example the admin fee goes towards collecting of goods on a clients behalf if in our delivery realm-restock our shelves and associated paperwork in issuing a credit In some cases we have to return goods to the supplier if we do not stock them and we also incur restocking fees and freight fees back.The fee is not levied if goods are faulty of our error In this case we had the goods shipped directly from Epson for you to expedite your order so we will cover the costs to freight them back and pay their restocking fees which is more than the admin charge but we wear it as a company.In regards to the return it was delayed as the incorrect invoice number was quoted-but we fixed that happily.But thankyou for the positive feedback about Emma and the lollies.A lot of work is being invested behind the scenes to further enhance features on the website.Thankyou for being a loyal client :)
Reliable!
Our deliveries from ADS are always on time and correct. Our staff love the little lollies that get thrown in it makes everyone's week!
February 14, 2025
Reply from Adelaide Direct Stationers
thankyou for the kind review :)
Reply from Adelaide Direct Stationers
Thankyou for your kind review
Great product, great service
I generally order online and the process is quick and easy which saves time. Delivery is always prompt and on the odd occasion when I've called with a query, the staff have been very helpful.
February 13, 2025
Reply from Adelaide Direct Stationers
Thankyou for your kind review
Quick Seemless and a sweet treat to top it off!
Very happy. The delivery was incredibly quick and hassle-free.
To top it all off, they included a bonus bag of sweets as a gift! This thoughtful gesture really makes my day and showed their commitment to customer satisfaction.
February 10, 2025
Reply from Adelaide Direct Stationers
Thank you for your kind review!
Kind regards,
Adelaide Direct Stationers
Orders are always despatched &…
Orders are always despatched & delivered in a timely manner
February 8, 2025
Reply from Adelaide Direct Stationers
Many thanks for your kind review
Enquiring, ordering, and delivery was all so easy
Great price. Great customer service over the phone when making enquiries about bubble wrap. Great - No delivery fee - in Adelaide. Very quick delivery. Very happy with the product.
February 3, 2025
Reply from Adelaide Direct Stationers
Many thanks for your kind review
Reply from Adelaide Direct Stationers
Thank you for your kind review!
Kind regards,
Adelaide Direct Stationers
Easy website to navigate
Easy website to navigate, great prices and the delivery was quick
January 27, 2025
Reply from Adelaide Direct Stationers
Many thanks for your kind review.We pride ourselves on service :)
Reply from Adelaide Direct Stationers
Many thanks for your kind review
Reply from Adelaide Direct Stationers
Thank you for your review. ADS prides ourselves on our easy/seamless ordering from placing your order online to delivery to your doorstep!
Kind regards
The ADS Team
Excellent service and timely delivery.
January 14, 2025
Reply from Adelaide Direct Stationers
Many thanks for your kind review
Ease of ordering and fast and efficient…
Ease of ordering and fast and efficient delivery time.
January 14, 2025
Reply from Adelaide Direct Stationers
Thank you for your kind review!
Kind regards,
Adelaide Direct Stationers
Very positive experience
Very positive experience. Justin has been amazing and very responsive to our needs and short notices.
January 9, 2025
Reply from Adelaide Direct Stationers
Many thanks for your kind review
ALWAYS ON TIME WITH DELIVERY
ALWAYS ON TIME WITH DELIVERY - ANY ISSUES THEY ARE EAGER TO PLEASE AND MOST OF ALL SERVICE IS PERFECT - ONLINE ORDERING IS EASY.
December 16, 2024
Reply from Adelaide Direct Stationers
Many thanks for your kind review.We pride ourselves on service and being local
Reply from Adelaide Direct Stationers
Many thanks for your kind review
The product I wanted at a great price…
The product I wanted at a great price and REALLY speedy delivery 👌
December 11, 2024
Reply from Adelaide Direct Stationers
Thankyou for your kind review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.